AI receptionist for towing companies
An AI receptionist built for towing companies.
A stranded driver calls whoever answers. Leap picks up when dispatch is on another line, gets the exact location and vehicle, and texts your driver while the caller is still talking.
Leap is an AI phone receptionist for towing companies. When dispatch can't pick up, it takes the exact location, vehicle, drive type, problem, and destination, marks the job urgent, and texts your on-duty driver mid-call. It answers rate and impound questions from the facts you approve, and it does not promise arrival times.
Urgent flag. Leap can text your on-duty driver mid-call and mark the job urgent, with the location and vehicle in the message.
Location first. Leap asks for the road, direction, nearest exit or cross street, and a landmark before anything else.
Ring me first. Dispatch rings first, and Leap answers when the line is busy or missed.
Your rates. Leap quotes only the hook-up, mileage, and impound fees you approve.
Spanish. You can turn on Spanish, or up to two languages alongside English, for stranded drivers who prefer them.
What calls does a towing company get?
Towing calls are urgent and short. The caller is on a shoulder or in a parking lot, and the first company that answers usually gets the job.
Tows and breakdowns
Leap records the location, the vehicle, whether it rolls in neutral, and where it should go.
Roadside service
Jump starts, lockouts, flat tires, fuel. Leap records which one and passes it to the driver on duty.
Flatbed and specialty requests
All-wheel drive, low clearance, motorcycles, box trucks. Leap asks the drive type and size so you send the right truck.
Impound and release
"Where is my car?" Leap answers your release hours, fees, and what to bring from the facts you approve.
Accident scenes
If anyone is hurt, Leap says "Call emergency services now." and ends the call. Otherwise it takes the tow details.
What Leap asks a stranded driver
Exact location (road, direction, mile marker or nearest exit, cross street, landmark), whether the caller is in a safe spot, year, make, model, color, drive type, whether the keys are there and the car rolls, the problem, the destination, and a callback number. The callback defaults to the caller ID.
A sample towing call
With the default greeting, a caller hears: "Good evening. This is Ben from Route 9 Towing. How can I help?"
From your approved facts Leap can answer "What's your hook-up fee?", "Do you take my motor club?", and "What do I need to get my car out of impound?". It does not promise an arrival time, because it can't see where your trucks are.
Which towing calls go to a person?
Nearly every tow call needs a dispatcher's decision, so Leap's job is to get the details right and reach your driver fast. It texts the on-duty number mid-call, marked urgent. You can turn on live transfer to dispatch; it works during the hours you list as open, makes one attempt, and takes a callback if nobody answers. The person you transfer to hears who is calling and why before pressing 1.
Hours and surges
Towing runs around the clock, with spikes in the first snow, heat waves (dead batteries, overheating), and holiday travel weekends. Most towing companies keep dispatch answering and use Ring me first, so Leap answers the calls dispatch can't reach while it is on another line.
How it works
- 01
Paste your company website.
Leap reads your services, area, and hours.
- 02
Check the cards.
Add your rates, impound release hours and requirements, and the on-duty number for urgent texts.
- 03
Forward your dispatch line.
Use Ring me first so dispatch rings, and Leap catches what's missed.
Frequently asked questions
How fast does my driver hear about a tow?
Leap can text your on-duty number during the call, marked urgent, with the location and vehicle. After the call, a full summary follows by text or email.
What does Leap ask a driver on the highway?
The road and direction, mile marker or nearest exit, a landmark, whether they're safe, the vehicle and drive type, the problem, and the destination.
Does Leap give arrival times?
No. It doesn't see your trucks, so it tells the caller dispatch will call back with timing.
What if the caller was in an accident with injuries?
Leap says "Call emergency services now." and ends the call. Leap does not dial 911 itself.
Can Leap answer impound release questions?
Yes, from the release hours, fees, and required documents you approve. Disputes over a tow go to your office as messages.
Can Leap tell callers whether we take their motor club?
From the clubs and insurers you list. Leap does not connect to motor club dispatch systems.
Can calls transfer straight to dispatch?
You can turn on live transfer. It works during the hours you list as open, rings from the Leap number, and makes one attempt before taking a callback.
How do towing companies forward calls?
Most use Ring me first. On Verizon that's *71 plus your Leap number; on AT&T and T-Mobile it's **004* plus the number and #. Virtual phone systems forward from their own app.
Can I listen to a call while it's happening?
Yes. People who can edit the business can listen in from the inbox and take over a live call.
Keep exploring
Give towing companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.