AI receptionist for towing companies
An AI receptionist built for towing companies.
Leap answers roadside dispatch calls, ETA questions, and flatbed requests 24 hours a day. It routes urgent calls to your driver on duty and captures every caller who could not get through.
Leap is an AI phone receptionist for towing companies. It answers roadside dispatch calls, ETA requests, flatbed and specialty tow inquiries, and insurance authorization questions in a natural voice, captures location and caller details, and routes urgent dispatch calls to your driver on duty. Setup takes five minutes and keeps your existing number.
5 min. Leap goes live in about five minutes: paste your company website, check what it learned, and forward your dispatch line.
24/7. Leap answers every hour of the day and night, because a stranded motorist does not call during business hours.
2+ calls. Leap handles two or more simultaneous calls so a second stranded motorist never gets a busy signal while you dispatch the first.
Every call. Every call leaves a recording, transcript, and summary so caller name, location, and vehicle details are captured even in high-volume periods.
$149/mo. Leap costs a fraction of a live dispatch answering service and does not take a percentage of the jobs it captures.
A towing call that goes to voicemail becomes a job for your competitor
A stranded motorist is not patient and is not loyal. They call the first towing company on Google, and if no one answers within two rings, they hang up and call the next. Towing is one of the few service businesses where the caller's urgency is immediate. They are on the side of a highway, in a parking lot at midnight, or sitting in a dead car in January. They need someone to answer.
Dispatch volume is also uneven. A busy stretch of highway or a bad weather night can send three calls in five minutes. If your driver is already on a call and the other two go to voicemail, those jobs go elsewhere.
Roadside dispatch
Leap captures caller name, location, vehicle type, and the nature of the breakdown, then routes the dispatch call to your driver on duty based on your rules.
ETA questions
Leap answers ETA questions based on your general response window and captures callbacks for callers who need an update from a driver.
Flatbed and specialty tow requests
Leap captures flatbed, motorcycle, and lowered vehicle tow requests, confirms your equipment availability from the knowledge base, and routes the job to the right driver.
Insurance authorization calls
Leap handles insurance company authorization calls, captures the claim number, vehicle, and authorization code, and texts the details to your driver before the truck rolls.
How does an AI receptionist handle a live dispatch call?
Leap answers in one ring and immediately asks the caller what they need and where they are. It captures the vehicle type, location, and nature of the problem, and based on your dispatch rules, either routes the call to your on-duty driver or confirms the job and texts your team the dispatch details.
For insurance dispatches, Leap captures the authorization information from the adjuster and relays it to your driver. For private calls, it gives the caller your general ETA window and sends a text to your driver with the job details.
Route urgent dispatch calls without a 24-hour call center
Most towing companies cannot staff a phone operator around the clock. Leap covers the line when drivers are on calls, in the middle of a hookup, or unavailable to pick up. It handles the initial dispatch capture and routes the call to a human when the situation genuinely requires one.
You set the rules. Accident scenes with injuries can be routed to you immediately. Standard breakdowns are captured and dispatched via text. Your drivers stay on the road while Leap handles the phone.
How it works
- 01
Paste your company website.
Leap reads your site and builds a knowledge base of your tow types, equipment, service area, and general dispatch process.
- 02
Review and correct what it learned.
Set your dispatch routing rules, add your equipment types, define which call types go to a driver immediately versus get queued.
- 03
Forward your dispatch line and go live.
Keep your current number. The next roadside call gets answered, location and vehicle details are captured, and your driver gets a text with the job.
Frequently asked questions
Can Leap dispatch a tow truck when a caller is stranded?
Leap captures the caller's location, vehicle, and breakdown details, and based on your dispatch rules, either transfers the call to your on-duty driver or texts your team the full dispatch information for immediate follow-up.
How does Leap handle a call from a motorist in an accident?
You set the rules. Leap recognizes accident and injury calls and can transfer them directly to you or your on-duty driver. Standard breakdown calls are captured and dispatched via text.
Can Leap handle insurance company authorization calls?
Yes. Leap takes authorization calls from insurance adjusters, captures the claim number, vehicle, and authorization code, and texts the details to your driver before the truck dispatches.
Does Leap know our service area and equipment?
Leap pulls this from your website and you can update it in one tap. It answers callers accurately about the vehicle types you tow and the areas you cover, so no driver rolls out to a job outside your coverage.
Can Leap give callers an ETA?
Leap answers with your general response window from the knowledge base and captures the caller's contact information for a driver callback if they need a specific ETA.
Will I keep my existing dispatch line number?
Yes. You keep your number and forward calls to Leap on the rules you set. Calls are forwarded, never ported.
How long does setup take?
About five minutes. Paste your website, set your dispatch rules, forward your number. Most towing company owners do it on a phone in the truck.
What do I see after each call?
Every call leaves a recording, a full transcript, and a short summary with caller name, location, vehicle, and the dispatch action taken. All searchable in your inbox.
How much does an AI receptionist for a towing company cost?
Leap's founding rate is $149 a month and includes the first 100 calls answered, then $0.99 per additional call. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound natural or like an automated system?
Natural. Leap answers in one ring in a conversational voice with no menus to press. The caller states their location and vehicle, and Leap responds as your company.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and files the question for you. For dispatch emergencies, you set the transfer rule so those calls always reach a human.
Keep exploring
Give towing companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.