Solution
24/7 call answering without a night shift.
An AI receptionist has no shift change. Forward your line to Leap and calls are answered in your business name at any hour, from the facts you approved, with a summary sent to your team.
24/7 call answering means a caller reaches someone useful whatever the hour. With Leap, you choose the coverage: forward every call so Leap answers all of them, or ring first so it picks up the ones you miss. It answers from your approved facts, takes requests and logs each answered call.
$38,010. Median pay for U.S. receptionists was $38,010 a year, or $18.27 an hour, in May 2025.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025 data
Two modes. Forward every call and Leap answers all of them, or ring first and Leap answers only when you are busy, do not pick up, or are unreachable.
Same answers. A 3am caller gets the same approved answers as a 3pm caller, because Leap speaks only from the knowledge base you checked.
Recording + transcript. Each answered call is saved with a recording, transcript and summary, searchable in your inbox.
Pay when it answers. Leap is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
What does 24/7 call answering mean for a small business?
It means someone answers whenever a customer calls, without you holding the phone at 3am. Callers do not keep office hours: a furnace fails on a Sunday night, a patient decides to book after the kids are asleep, a tenant finds a leak before work.
Staffing that with people means overnight and weekend shifts. An AI receptionist answers at any hour the line is forwarded to it, and your team reads what happened when they are back.
How do I get round-the-clock coverage and still take calls myself?
Pick ring-first forwarding. Your phone rings as it does today. If you are on another call, do not pick up, or are out of signal, the call moves to Leap. Day or night, the calls you cannot take still get answered.
If you would rather your phone stay quiet, pick forward every call. Leap answers all calls and your team works from the inbox and the texts and emails it sends.
Forward every call
Leap answers all calls. On Verizon this is *72 plus your Leap number; *73 turns it off.
Ring me first
Your phone rings first, and Leap answers when you are busy or miss it. On Verizon this is *71; AT&T and T-Mobile use **004*.
Switch any time
Changing modes is a dial code from your phone, and each code has an off code.
Your number stays yours
Calls are forwarded, not ported. Callers keep dialing the number they know.
What can it handle at 3am, and what waits for morning?
It can answer questions it has approved facts for (hours, services, prices you listed, directions, policies), take appointment requests and messages, and text a booking link if you have one. If you connect Google Calendar, it can book open times directly.
Anything that needs a person waits for your team: moving or cancelling an existing appointment, a decision only staff can make, or a question it has no approved answer for. For urgent calls it gives the emergency contact you approved and marks the message urgent.
How it works
- 01
Build it from your website.
Leap reads your website or Google listing and drafts the answers. You check each one.
- 02
Pick a forwarding mode.
Forward every call for full coverage, or ring first so Leap catches what you miss.
- 03
Work from the inbox.
Recording, transcript and summary for each answered call, plus a text or email to the people you choose.
Frequently asked questions
Does Leap really answer at 3am?
Yes, for calls forwarded to it. Leap answers at any hour; whether a 3am call reaches it depends on the forwarding mode you picked on your phone.
Can I answer during the day and have Leap cover nights and weekends?
Use ring-first forwarding so Leap answers the calls you miss, at any hour. Leap does not turn forwarding on and off by time of day; for a strict nights-only setup, use your phone system's after-hours forwarding rule.
What happens if the caller wants an appointment at midnight?
By default Leap takes a request with name, reason and preferred time, and your team confirms it. With Google Calendar connected, it can check open times and book. It does not reschedule or cancel existing appointments.
How does my team know what happened overnight?
Each recipient gets a text, an email or both after a call, with the summary and callback number. A daily report by text sums up the day, and the inbox holds each call's recording and transcript.
What if Leap does not know the answer?
It says so, takes the caller's name and number, lets your team know, and saves the question so you can answer it once for next time.
Can Leap transfer an urgent night call to me?
Live transfer is off by default and, when turned on, transfers only during office hours. After hours it takes the details and marks urgent messages urgent for the people you chose.
How much does round-the-clock answering cost?
Leap is $149 a month, first 100 calls included, then $0.99 a call. There is no separate night or weekend rate. Setup is free, and billing starts when Leap answers real calls.
Which businesses need 24/7 coverage most?
Businesses whose callers have problems at any hour: HVAC, plumbing, locksmiths, towing, property management, and practices whose patients call outside work hours.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.