Privacy Policy

Leap Intelligence, LLC provides AI-enabled products for small businesses, including:

• website builder and hosting services; and
• an AI phone receptionist that answers, handles, routes, summarizes, or otherwise assists with business calls.

You may contact us at:

This Privacy Policy applies to information we collect when:

• you visit our website;
• you create an account with us;
• you subscribe to or pay for our services;
• you communicate with us;
• you use our website builder, hosting, or AI phone receptionist services;
• you are an employee, contractor, representative, customer, caller, website visitor, or end user of one of our business customers and interact with services powered by Leap.

In some cases, Leap processes information on behalf of our business customers. For example, if a business uses Leap’s AI phone receptionist to answer its calls, or uses Leap to host its website, that business may determine what information is collected and how it is used. In those situations, the business customer is responsible for providing any legally required privacy notices and obtaining any required consents from its own customers, callers, employees, contractors, and website visitors.

This Privacy Policy does not replace the privacy policy of any business that uses Leap’s services.

We may collect the following categories of information.

We may use information to:

• provide, operate, maintain, and improve our services;
• build, host, update, and support customer websites;
• operate and improve the AI phone receptionist;
• answer, route, summarize, analyze, or otherwise handle calls;
• create and manage accounts;
• process payments and subscription billing;
• calculate usage-based fees;
• provide customer support;
• communicate with you;
• send administrative, service, billing, and security notices;
• send onboarding, activation, checkout recovery, subscription setup, and promotional offer reminders where permitted by law;
• manage email preferences, unsubscribe requests, and suppression lists;
• personalize and improve user experience;
• monitor service performance and reliability;
• troubleshoot errors and technical issues;
• detect, prevent, and respond to fraud, abuse, security incidents, or unlawful activity;
• enforce our Terms and Conditions and other agreements;
• comply with legal obligations;
• protect the rights, property, and safety of Leap, our customers, callers, users, and others;
• develop new products, features, and services;
• conduct analytics, research, and business operations;
• market our services, where permitted by law.

Our services may use artificial intelligence, machine learning, automation, speech-to-text, natural language processing, and related technologies to provide features such as call answering, call summarization, call routing, message generation, website content assistance, and business workflow automation.

AI-generated outputs may be inaccurate, incomplete, or unexpected. Business customers are responsible for reviewing AI outputs and determining whether they are appropriate for use.

We may use Customer Content, call data, transcripts, usage data, and related information to provide, maintain, secure, troubleshoot, and improve our services. Where required by contract or law, we will process such data according to applicable restrictions.

We may disclose information to the following categories of recipients.

We do not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising, analytics, pixels, cookies, or similar technologies in a way that is considered a “sale,” “sharing,” or targeted advertising under applicable law, you may have the right to opt out.

Where required, we will provide a method to exercise these rights.

We retain information for as long as reasonably necessary to provide the services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the nature of the service, contractual requirements, legal obligations, customer instructions, and operational needs.

For example, we may retain account and billing information for business and tax purposes, call transcripts or summaries for customer service purposes, and technical logs for security and troubleshooting.

We may retain unsubscribe or suppression records and limited related contact information for as long as reasonably necessary to honor opt-out requests and comply with communications laws.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for controlling access to your account.

Our business customers are responsible for:

• providing legally required notices to their customers, callers, employees, contractors, and website visitors;
• obtaining legally required consents, including for call recording, call monitoring, transcription, AI call handling, and communications;
• ensuring that website content, forms, disclosures, and privacy notices comply with applicable law;
• determining whether their use of our services is appropriate for regulated or sensitive data;
• responding to privacy requests from their own customers or end users where applicable;
• configuring the services in a lawful and appropriate manner.

Unless we expressly agree in writing, the services are not intended to process protected health information, highly sensitive personal data, children’s data, or regulated financial information.

Depending on your location and the nature of your relationship with us, you may have choices regarding your information, including the ability to:

• access certain personal information;
• correct inaccurate personal information;
• request deletion of certain personal information;
• opt out of certain marketing communications;
• opt out of certain uses of cookies or targeted advertising;
• request information about how we collect, use, and disclose personal information;
• appeal certain privacy-rights decisions, where required by law.

To make a privacy request, contact us at Engineering@GetLeapAI.com.

We may need to verify your identity before responding. If your request relates to a business that uses Leap’s services, we may direct you to that business or process your request on that business’s behalf, depending on the circumstances.

Residents of certain U.S. states may have privacy rights under applicable law. Depending on the state and whether the law applies to Leap or to our customer, these rights may include the right to:

• confirm whether personal information is processed;
• access personal information;
• correct personal information;
• delete personal information;
• obtain a copy of personal information;
• opt out of targeted advertising;
• opt out of certain sales or sharing of personal information;
• opt out of certain profiling decisions;
• limit certain uses of sensitive personal information;
• appeal a denied privacy request.

To exercise these rights, email Engineering@GetLeapAI.com.

We will not discriminate against you for exercising privacy rights, as prohibited by applicable law.

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to us.

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information, contact us at Engineering@GetLeapAI.com.

Leap is based in the United States. If you access the services from outside the United States, your information may be processed in the United States and other jurisdictions where privacy laws may differ from those in your location.

We may send marketing emails and service activation communications where permitted by law, including onboarding reminders, checkout recovery messages, subscription setup reminders, and promotional offers such as first-month-free offers. These communications may be personalized using your account, business, onboarding, billing, and checkout status and may include links that help you resume setup or checkout.

You may opt out of marketing and activation reminder emails by following the unsubscribe instructions in the email or by contacting us. We may retain limited information, such as your email address, to honor your opt-out.

Even if you opt out of marketing emails, we may still send transactional, administrative, billing, security, and service-related communications.

Our websites or services may contain links to third-party websites, applications, integrations, or services. We are not responsible for the privacy practices, content, or policies of third parties.

Your use of third-party services is governed by their own terms and privacy policies.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the services, by posting an updated policy, or by other reasonable means.

The “Effective Date” above indicates when this Privacy Policy became effective. Your continued use of the services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

For questions or requests about this Privacy Policy, contact us at: