AI receptionist for med spas
An AI receptionist built for med spas.
Your injectors can't answer the phone mid-treatment. Leap answers pricing and membership questions from your approved menu, takes consult requests, and flags post-treatment concerns for your provider.
Leap is an AI phone receptionist for med spas. It answers forwarded calls in your spa's name, quotes the treatment prices and membership terms you approve, takes consult requests with the treatment of interest and preferred provider, and routes candidacy and post-treatment medical questions to your team instead of answering them.
Your menu. Leap quotes Botox, filler and laser prices only from the menu and membership terms your med spa approves.
Request, not a guess. Leap takes a consult request with the treatment, preferred provider and times, and your team confirms the slot unless Google Calendar is connected.
Provider questions. Candidacy and side-effect questions go to your provider as a message, because Leap does not give medical advice.
Urgent flag. A client calling about unusual swelling or pain after a treatment can be marked urgent and texted to your provider mid-call.
Text + email. Each answered call reaches the people you pick by text, email or both, with the caller's request summarized.
What calls does a med spa get?
Med spa calls are mostly price shopping and booking. Callers ask what Botox costs per unit, whether filler is priced per syringe, which laser treats sun spots, and whether a membership lowers the price. A smaller group calls after a treatment with a question about bruising or swelling.
The price callers are often comparing two or three spas, and they call during the hours your injectors are with clients. A request taken in your spa's name with the details filled in gives your coordinator a warm callback instead of a voicemail.
Injectable pricing
Per-unit and per-syringe prices, first-visit offers and how many units a typical area takes, if you approve those numbers.
Laser and skin treatments
Which treatment you offer for a concern, how many sessions a series usually is, and prep instructions you've written.
Memberships and packages
Monthly membership terms, banked credits and package pricing.
Post-treatment calls
Bruising, swelling or pain questions that need your provider, not a script.
What should Leap collect on a med spa call?
For a new client, Leap asks for the caller's name, the treatment they want, whether they've had it before, the provider they prefer, and the days that work. Your coordinator gets it as one summary and confirms the time.
For a post-treatment call, Leap asks which treatment it was, when, who performed it, and what the client is noticing. It passes that to your provider and does not tell the client whether the reaction is normal.
What does a med spa call sound like?
A typical opening: 'Good afternoon. This is Sophie from Glow Aesthetics. How can I help?'
Sample questions it answers from your approved facts: 'How much is Botox per unit?', 'Do you have a membership?', 'Should I stop retinol before a chemical peel?' The last one is answered only if your written prep instructions cover it. Otherwise Leap takes a message for your provider.
Which med spa calls go to a person?
Candidacy questions, medication and pregnancy questions, complaints about results, and any post-treatment symptom go to your team. You can write a routing rule that sends post-treatment calls straight to your nurse injector by text.
If you turn on live transfer, Leap can transfer those calls during open hours with one attempt, then take a callback. For a life-threatening situation it tells the caller to call emergency services now.
When do med spa calls peak?
Evenings and weekends bring price-shopping calls from people who just saw an ad or a friend's results. Demand also rises before holidays and wedding season, when clients want injectables done a couple of weeks ahead of an event.
Forward all calls, or use ring-first forwarding so your front desk answers and Leap takes the overflow. Time-based after-hours forwarding is set in your carrier or phone system.
How it works
- 01
Paste your spa website.
Leap drafts answers from your treatment menu, prices, memberships and Google listing.
- 02
Set what goes to a provider.
Mark candidacy and post-treatment questions as provider-only and pick who gets those texts.
- 03
Forward your number.
Keep your number. Answered calls arrive with a recording, transcript and summary.
Frequently asked questions
Will Leap quote Botox prices per unit?
Yes, if your per-unit price is in your approved facts. If you'd rather quote ranges or only after a consult, write that and Leap follows it.
Can Leap tell a caller whether they're a good candidate for filler?
No. Candidacy is a provider decision. Leap explains what the consult covers and takes the request for your injector.
What does Leap do when a client calls about swelling after filler?
It asks which treatment, when and with whom, marks the call urgent, and sends it to the provider you choose mid-call. It does not tell the client whether the reaction is normal.
Can Leap book consults directly?
With Google Calendar connected, Leap can book into open times. Without it, Leap takes a consult request and your coordinator confirms. If you have an online booking link, Leap can text it to the caller.
Can Leap move or cancel a client's existing appointment?
No. It takes the client's name, the appointment and what they want changed, and your front desk updates your booking system.
Does Leap answer questions about memberships?
Yes, from the membership terms you approve: monthly price, what's included, and how credits roll over if you've written that down.
Will Leap sign a Business Associate Addendum for our med spa?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
Can my injectors see what each caller wanted?
Yes. Each answered call has a recording, transcript and summary in the inbox, and you can add a custom column such as treatment of interest.
What does Leap cost for a med spa?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give med spas a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.