AI receptionist for day spas
An AI receptionist built for day spas.
A spa phone shouldn't ring into a quiet treatment room. Leap answers questions about massages, facials and packages from your approved menu, takes couples and group requests, and sends gift card orders to your desk.
Leap is an AI phone receptionist for day spas. It answers forwarded calls in your spa's name, explains massages, facials and packages from the menu you approve, takes requests for couples, groups and a preferred therapist, takes gift card orders for your desk to complete, and routes health questions such as prenatal massage to your team.
By appointment. BLS says massage therapists usually work by appointment and part-time work is common, so therapist availability changes week to week.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, read 2026
Your menu. Leap explains treatments, durations, prices and packages only from the spa menu you approve.
Couples and groups. Leap takes couples and group requests with the date, headcount and services for your desk to confirm.
Gift card requests. Leap takes gift card orders as requests for your desk. It does not take card payments on the phone.
Text + email. Each answered call reaches the people you choose by text, email or both.
What calls does a day spa get?
Spa callers ask what a treatment is, how long it lasts, what it costs, and whether two people can be booked side by side. Gift card buyers call before holidays. Some callers ask about prenatal massage, allergies or a medical condition.
BLS says massage therapists 'usually work by appointment,' part-time work is common, and 33% work in personal care services (bls.gov/ooh/healthcare/massage-therapists.htm). Requests for a specific therapist are common, and that therapist may only work two days a week.
Treatment questions
Swedish vs deep tissue, facial types, durations and add-ons, from your menu.
Couples and groups
Side-by-side massages, bridal parties and birthday groups.
Gift cards
Amounts, packages and delivery; Leap takes the order for your desk.
Health questions
Prenatal massage, injuries and medical conditions, routed to your team.
What should Leap collect on a spa call?
For a booking request, Leap asks for the caller's name, the treatment and length, a preferred therapist or therapist gender if they have one, and the times that work. For couples, it takes both names.
For a gift card, it takes the buyer's name, amount or package, recipient and delivery preference. Your desk completes the payment.
What does a spa call sound like?
A typical opening: 'Good afternoon. This is Sophie from Willow Day Spa. How can I help?'
Sample questions it answers from your approved facts: 'How much is a 90-minute deep tissue massage?', 'Do you have a couples package?', 'What's your cancellation policy?' 'Is massage safe in my first trimester?' goes to your team.
Which spa calls go to a person?
Health and pregnancy questions, complaints and refund requests go to the spa manager. Leap takes the details and texts them to the person you choose.
If you turn on live transfer, Leap can transfer during open hours. Requests to move or cancel a booking are taken as messages for your desk.
When do spa calls peak?
Gift card calls rise before Valentine's Day, Mother's Day and the December holidays. Weekends and early evenings bring booking calls from people planning a day off.
Forward all calls, or use ring-first so the front desk answers and Leap takes calls that would otherwise ring into a treatment room.
How it works
- 01
Paste your spa website.
Leap drafts answers from your treatment menu, packages and policies.
- 02
Set what goes to the manager.
Mark health and pregnancy questions as team-only, and pick who gets gift card requests.
- 03
Forward your number.
Keep your number. Each answered call lands in your inbox with a summary.
Frequently asked questions
Can Leap sell gift cards over the phone?
Leap takes the gift card order with the amount, recipient and delivery preference. It does not take payment; your desk completes the sale.
Can Leap book a couples massage?
With Google Calendar connected, Leap can book open times. Otherwise it takes a couples request with both names and times for your desk to confirm.
What does Leap say when a pregnant caller asks about massage?
It doesn't give health advice. It shares any prenatal policy you've approved and sends the question to your team.
Can callers ask for a specific therapist?
Yes. Leap records the therapist or therapist gender the caller prefers in the request.
Can Leap move or cancel a spa booking?
No. It takes the change request and can repeat your cancellation policy if you approve it.
Will Leap explain the difference between our facials?
Yes, from the descriptions on your menu. If a detail isn't there, it takes a message and saves the question so you can answer it once.
How does a day spa forward calls so the treatment rooms stay quiet?
Forward all calls to Leap with your carrier's dial code, so the spa phone doesn't ring. Answered calls arrive in your inbox.
What does Leap cost for a day spa?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give day spas a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.