Google Calendar connection
Let callers book a confirmed time in your Google Calendar.
By default, Leap's receptionist takes an appointment request and your team confirms the time. Connect Google Calendar and turn on Instant booking, and it can check your calendar, offer an open time, and add the booking while the caller is still on the phone.
Google Calendar is the calendar Leap can book into directly. With the calendar connected and Instant booking turned on in Settings, Leap checks your calendar before offering a time and adds each booking to it. Without it, Leap takes the caller's name, reason, preferred time and callback number as a request your team confirms. Leap does not move or cancel existing appointments; those calls go to your front desk.
Off by default. Instant booking is a switch you turn on in Settings. Until then, callers leave a request your team confirms.
Checks first. Leap reads your Google Calendar before it offers a time, so it offers times that look open.
Your limits. Set minimum notice, an end-of-day cutoff, how many people can book the same time, and which days and times are bookable.
Request, not a guess. If a time is taken or the calendar can't be written, Leap takes the details for your team to confirm.
What the Google Calendar connection does
Leap's default for appointments is a request. The receptionist collects the caller's name, the reason for the visit, the times they prefer and a callback number, tells them your team will confirm a time, and sends the request to your Inbox and to the people you choose by text or email.
With Google Calendar connected and Instant booking on, a booking call goes further. Leap looks at your calendar and your bookable hours, offers the caller a time that is open, and adds the appointment to your calendar once the caller picks one. You still get the call recording, transcript and summary.
Reads your calendar
Events already on the connected calendar count as busy, so Leap offers other times.
Adds the booking
The confirmed appointment goes onto the connected calendar during the call.
Follows your hours
Bookable times start from your office hours. You can narrow them to only some days and times.
Leaves existing appointments alone
Leap can't move or cancel an appointment. A caller who asks is passed to your front desk as a message.
What happens when the time a caller wants is taken
If the calendar already has something at the requested time, the receptionist says so and asks the caller for another time, or offers nearby open times it finds. If two callers reach for the same slot, the second one hears that the time was just taken and gets other options.
If nothing nearby is open, or Google stops accepting Leap's access, Leap doesn't invent a confirmation. It takes the caller's preferred times as a request and your team follows up.
How to connect Google Calendar to Leap
Open Settings, then Calls. Next to Google Calendar, choose Connect and sign in with the Google account that holds the calendar you book into. Turn on Instant booking in the same place.
Use Check connection to confirm Leap can read your availability without creating an appointment, then place a practice booking call. You can disconnect from the same row. If Google ever revokes access, the row says so and offers Reconnect.
When to leave Instant booking off
Some offices need a person to look at each new appointment, for example when a visit type depends on insurance, a referral or a deposit. Leaving Instant booking off keeps every appointment as a request your team confirms, and you can still connect the calendar later.
If your website has a booking link, Leap can also text that link to callers who would rather pick a time themselves.
How it works
- 01
Connect Google Calendar.
In Settings, Calls, choose Connect next to Google Calendar and sign in with Google.
- 02
Turn on Instant booking.
Set minimum notice, an end-of-day cutoff and any days or times you want to keep closed.
- 03
Check it, then practice.
Run Check connection, then place a practice booking call before real callers reach it.
Frequently asked questions
Does Leap book into Google Calendar without connecting it?
No. Without a connected calendar and Instant booking on, Leap takes an appointment request with the caller's name, reason, preferred time and callback number, and your team confirms the time.
Where do I connect Google Calendar?
In Settings, under Calls. Choose Connect next to Google Calendar and sign in with the Google account that owns the calendar. Instant booking is the switch beside it.
What does Leap do if the requested time is already busy?
It tells the caller that time isn't open and offers or asks for another one. If no nearby time is open, it takes the caller's preferred times as a request for your team.
Can Leap move or cancel an appointment that's already on my calendar?
No. Leap does not move or cancel existing appointments. It takes the caller's details and passes the request to your front desk.
Can I limit which times Leap can book?
Yes. Bookable times follow your office hours, and you can set minimum notice, a cutoff before closing, how many people can book the same time, and only some days and times.
What if Google stops accepting Leap's access?
The Google Calendar row in Settings shows the problem and a Reconnect button. Until you reconnect, booking calls fall back to requests your team confirms.
Can I test it without booking a real appointment?
Yes. Check connection reads your availability and creates no appointment, and you can place a practice booking call from Leap.
Does Leap connect to other calendars or a practice management system?
Not today. Direct booking works with Google Calendar. Other systems get the call details as a text and email summary your team enters.
Does the Google Calendar connection cost extra?
No. It's part of Leap's plan: $149 a month, first 100 calls included, then $0.99 a call.
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