AI receptionist for dentists
An AI receptionist built for dental practices.
The phone rings while your front desk is checking someone out. Leap answers new-patient, insurance, and toothache calls from the facts you approve, and sends your team appointment requests to confirm.
Leap is an AI phone receptionist for dental practices. It answers new-patient, insurance, and urgent dental calls from the facts you approve, records whether the caller is new or existing, the reason, insurance carrier, and preferred times, and sends your front desk an appointment request to confirm. Callers who hang up before speaking get a text back.
Request, not a guess. Leap takes the appointment request with the reason and preferred times, and your front desk confirms the time.
Nothing to install. Requests arrive by text, email, and the Leap inbox, ready for your front desk to enter in Dentrix, Open Dental, or whatever you use.
Urgent flag. For pain, swelling, or a broken tooth, Leap gives your approved emergency contact and marks the request urgent.
Text-back. Callers who hang up before speaking get a text back from your practice.
Spanish. You can turn on Spanish, or up to two languages alongside English, for families who prefer them.
What calls does a dental office get?
Dental calls are a mix of new patients shopping for a practice, existing patients with a problem, and routine questions your front desk answers many times a day.
New patients
"Are you taking new patients? Do you see kids? How soon can I get a cleaning?" Leap answers from your approved facts and takes the request.
Insurance questions
Leap answers from the list of plans you accept. It does not check eligibility or benefits, so those questions go to your billing person.
Toothaches and broken teeth
Leap does not diagnose. It gives your approved emergency guidance and contact, records what the caller describes, and marks it urgent.
Moves and cancellations
Leap takes the request and sends it to your front desk. It does not change appointments in any calendar or practice software.
Billing and records
Leap takes a message for the right person on your team.
What Leap asks a dental caller
New or existing patient, the reason for the visit, insurance carrier, preferred days and times, and a callback number, which defaults to the caller ID. For children, it takes the parent's name too. You can add AI columns such as "New patient" or "Insurance" so your front desk sorts the inbox in the morning.
When your practice has the protected setup turned on, staff texts carry no call details. The text is a sign-in link, and your team reads the call in Leap.
A sample dental call
With the default greeting, a caller hears: "Good morning. This is Sophie from Maple Street Dental. How can I help?" You can rename the receptionist and edit the greeting.
From your approved facts Leap can answer "Are you taking new patients?", "Do you take Cigna?", and "Is there parking?". When a fact is missing, it says so, takes a message, and saves the question so you can answer it once.
Which dental calls go to a person?
Treatment cost estimates, benefit checks, billing disputes, and anyone upset belong with your team. Leap can text your team mid-call and mark a request urgent. You can turn on live transfer to the front desk or the dentist; it works during the hours you list as open, makes one attempt, and takes a callback if nobody answers.
If a caller describes facial swelling with trouble breathing or swallowing, or another life-threatening situation, Leap says "Call emergency services now." and ends the call.
Hours and busy times for dental offices
Toothache calls come on nights, weekends, and Monday mornings, and new-patient calls often come at lunch and after work. Many patients also try to use remaining benefits before their plan year ends. Use Ring me first during office hours so your front desk answers first and Leap catches the rest. For nights, forward every call through your phone system's schedule or by dialing the code at close; Leap has no in-app timer. You can turn on an after-hours greeting that tells callers the office is closed and takes a message.
How it works
- 01
Paste your practice website.
Leap reads your site and Google listing for hours, services, providers, and the plans you list.
- 02
Check the cards.
Fix a fact, add an insurance plan, and write the emergency guidance and contact you want callers to hear.
- 03
Forward your number.
Pick Ring me first or Forward every call and dial your carrier's code. Leap confirms forwarding on the next real call.
Frequently asked questions
Can Leap book into Dentrix, Open Dental, or our practice software?
No. Leap has no practice management or EHR integration. It takes an appointment request your front desk confirms, and it can text your booking link if you have one. With Google Calendar connected, it can book open slots directly.
Can patients move or cancel appointments through Leap?
Leap takes the request and sends it to your front desk. It does not change or cancel appointments in any calendar or practice software.
How does Leap handle a toothache call at night?
It does not diagnose. It gives the emergency guidance and contact you approve, records what the caller describes, marks the request urgent, and can text your on-call dentist during the call. Life-threatening situations get "Call emergency services now."
Does Leap know which insurance plans we take?
It answers from the plans you list on a card. It cannot check a caller's eligibility or benefits, so those questions become messages for your team.
Can it handle patient information under HIPAA?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
What do staff texts show when the protected setup is on?
A sign-in link only, with no call details. Your team opens the call in Leap to read the summary and transcript.
Will Leap replace our front desk?
No. With Ring me first, your front desk answers when it can and Leap picks up when they're with a patient or the office is closed.
How does a dental office send calls to Leap only after hours?
Use your phone system's or carrier's call scheduling, or dial the forwarding code at close and the off code in the morning. Leap does not switch modes on a timer.
Will patients know they're talking to an AI?
You choose. Turn on "Mention AI in opening" and the greeting says so. You can also edit the greeting.
What does Leap cost a dental practice?
The founding rate is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give dentists a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.