AI receptionist for orthodontists
An AI receptionist built for orthodontic practices.
Leap picks up when your front desk is busy at school pickup or the office is closed. It takes consult requests from parents, answers payment-plan and aligner questions from facts you approve, and flags urgent bracket calls for your team.
Leap is an AI phone receptionist for orthodontic practices. It answers forwarded calls in your practice's name, takes new-patient consult requests with the child's age and referring dentist, answers questions from the facts you approve, and sends your team a summary of each answered call by text or email.
Age 7. The American Association of Orthodontists recommends a child's first orthodontic check by age seven, so many first calls come from parents of young kids.
American Association of Orthodontists, aaoinfo.org, read 2026
Request, not a guess. Leap takes a consult request with the parent's name, child's age and preferred times, and your team confirms the time.
Your answers. Leap answers payment-plan, aligner and insurance questions only from facts your practice approves, and takes a message when it doesn't know.
Urgent flag. A broken bracket or poking wire can be marked urgent and sent to your team mid-call, with the emergency contact you approved.
Your number. Your practice keeps its number and forwards calls to Leap, either all of them or only the ones your desk misses.
What calls does an orthodontic practice get?
Most orthodontic calls come from parents, not patients. They ask what a first visit costs, whether the consult is free, whether you offer clear aligners for teens, and what a monthly payment plan looks like. A smaller share comes from current patients with a loose bracket, a wire poking a cheek, or a lost retainer.
The American Association of Orthodontists recommends a first orthodontic check by age seven (aaoinfo.org), so practices that market early checks hear from parents of seven and eight year olds who haven't seen an orthodontist yet. Those parents are often calling two or three practices the same evening.
First consult requests
A parent asks if you see kids this young, what the consult includes, and when you have an opening after school.
Cost and payment plans
Down payment, monthly payment, and whether you take a specific orthodontic insurance benefit.
Bracket and wire problems
Loose brackets, poking wires and broken aligners, often noticed at dinner time.
Appointment changes
A parent needs to move an adjustment around a school event. Leap takes the details and your desk moves it.
What should Leap collect on an orthodontic call?
For a new consult, Leap asks for the parent's name, the child's name and age, the referring dentist if there is one, the insurance carrier, and the times that work. Your desk gets that in one summary and calls back to confirm.
For a current patient, Leap asks which patient it is, what broke or hurts, and whether it can wait until the next adjustment. It does not judge whether something is an emergency. It reads the after-hours guidance you approved and marks the call urgent when the caller says it is.
What does a call sound like?
A typical opening: 'Good evening. This is Sophie from Brightline Orthodontics. How can I help?' You can rename the receptionist and edit the greeting.
Sample questions it answers from your approved facts: 'Is the first consultation free?', 'Do you do Invisalign for teenagers?', 'Do you take Delta Dental's orthodontic benefit?' If an answer isn't in your knowledge base, it says so, takes the parent's name and number, and saves the question so you can answer it once.
Which orthodontic calls should go to a person?
Treatment decisions, billing disputes, and anything the parent wants a doctor to judge go to your team as a message. A broken appliance with pain gets the urgent flag and a mid-call text to the people you choose.
If you turn on live transfer and add a number, Leap can transfer those calls while your office is open. After hours it takes a message instead. For a life-threatening situation it tells the caller to call emergency services now.
When do orthodontic calls peak?
Calls cluster after school and in the evening, when parents are home and notice a loose bracket. Late summer brings a back-to-school wave of consult requests, and January brings questions about using new-year insurance benefits.
Forward all calls to cover evenings, or choose ring-first forwarding so your desk answers and Leap picks up the ones it misses. If you want Leap only outside office hours, set that timing in your phone carrier or office phone system.
How it works
- 01
Paste your practice website.
Leap reads your site and Google listing and drafts answers about consults, aligners, payment plans and insurance.
- 02
Check the facts.
Add your after-hours bracket guidance and the emergency contact you want callers to get.
- 03
Forward your number.
Keep your number and dial your carrier's forwarding code. Answered calls show up in your inbox with a summary.
Frequently asked questions
Can Leap book orthodontic consults straight onto our calendar?
By default Leap takes a consult request with the parent's name, child's age and preferred times, and your desk confirms. If your practice uses Google Calendar and connects it, Leap can book the consult directly. It does not connect to orthodontic practice management software.
What does Leap tell a parent about a poking wire at 8pm?
It reads the after-hours guidance you approved, gives the emergency contact you set, and marks the request urgent so your team sees it first. It does not diagnose or decide whether the problem is an emergency.
Can it answer questions about payment plans and down payments?
Yes, if those numbers are in your knowledge base. Leap answers only from facts you approve, so add your consult fee, down payment and monthly plan ranges if you want callers to hear them.
Will Leap tell parents whether their child needs braces?
No. It can explain what a first consult includes and take the request. Clinical questions go to your orthodontist as a message.
What happens when a parent wants to move an adjustment appointment?
Leap takes the patient's name, the current appointment and the times that work, and sends it to your front desk. Your team makes the change in your own system.
Can Leap answer in Spanish for our families?
Yes, if you turn it on. You can add Spanish or up to two languages alongside English, and Leap switches when the caller speaks one of them.
Will Leap sign a Business Associate Addendum for our orthodontic office?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
How does an orthodontic office forward calls to Leap after school hours?
Leap's forwarding setup gives your carrier's dial code for forwarding all calls or ring-first. To have Leap answer only after closing, use the time-based forwarding in your phone carrier or office phone system.
Who on my team hears about each call?
You choose. Each recipient gets text, email or both, and you can write plain rules such as sending urgent bracket calls to the clinical lead and consult requests to the treatment coordinator.
What does Leap cost for an orthodontic practice?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give orthodontists a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.