Terms and Conditions

Leap provides AI-enabled products and related services for small businesses, including:

• Website Builder and Hosting. Tools and services that help Customers create, publish, maintain, and host business websites.
• AI Phone Receptionist. An AI-powered phone receptionist that can answer, respond to, route, summarize, or otherwise handle calls for small businesses.

We may add, modify, suspend, discontinue, or replace features of the Services from time to time.

The Services are intended for business and commercial use. You represent that you are at least 18 years old and that you are using the Services for lawful business purposes.

You are responsible for ensuring that your use of the Services complies with all laws, rules, and regulations applicable to your business, industry, location, customers, employees, callers, website visitors, and communications.

You may be required to create an account to use certain Services. You agree to provide accurate, complete, and current information and to keep your login credentials secure.

You are responsible for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by Leap’s gross negligence or willful misconduct. You must notify us promptly at Engineering@GetLeapAI.com if you believe your account has been compromised.

“Customer Content” means content, data, text, images, logos, business information, website materials, call scripts, phone numbers, call recordings, transcripts, instructions, prompts, customer communications, and other materials provided by or on behalf of you or your users, callers, employees, contractors, or customers.

As between you and Leap, you retain ownership of your Customer Content. You grant Leap a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, modify, and use Customer Content as necessary to provide, secure, maintain, improve, and support the Services and as otherwise permitted by this Agreement.

You represent and warrant that you have all rights, permissions, notices, and consents necessary for Leap to process Customer Content as contemplated by this Agreement.

You are solely responsible for the content, accuracy, legality, accessibility, and compliance of your website and all materials displayed through it, including claims about your products or services, pricing, testimonials, images, intellectual property, privacy disclosures, and terms applicable to your own customers.

We may host, publish, update, or modify website content based on information or instructions you provide. You remain responsible for reviewing and approving your website and ensuring that it is accurate and legally compliant.

We do not guarantee that any website will achieve any particular search engine ranking, traffic volume, conversion rate, accessibility score, uptime percentage, revenue outcome, or business result.

You are responsible for any domain names, third-party integrations, analytics tools, forms, plug-ins, tracking technologies, or external services used with your website unless we expressly agree otherwise in writing.

The AI phone receptionist is an automated system. You understand and agree that AI-generated responses may be inaccurate, incomplete, delayed, inappropriate, or not suitable for a particular situation.

You are responsible for configuring, reviewing, and monitoring the AI phone receptionist, including its call scripts, business information, escalation instructions, routing rules, appointment handling, and customer-facing disclosures.

The Services may generate text, summaries, responses, website content, call responses, recommendations, classifications, or other outputs using artificial intelligence or automated systems.

You are responsible for reviewing and validating AI outputs before relying on them. AI outputs may not be unique and may be similar or identical to outputs generated for other customers. Leap does not represent that AI outputs are accurate, complete, legally compliant, non-infringing, or suitable for your intended use.

You are responsible for decisions, actions, communications, or omissions based on AI outputs.

You may not use the Services to:

• violate any law or regulation;
• infringe or misappropriate intellectual property, privacy, publicity, or other rights;
• send spam, unlawful calls, unlawful texts, or deceptive communications;
• engage in fraud, impersonation, phishing, harassment, threats, or abusive conduct;
• upload malware, harmful code, or content designed to disrupt systems;
• interfere with or reverse engineer the Services;
• bypass usage limits, security measures, billing systems, or access controls;
• use the Services for emergency response, high-risk, life-safety, or regulated professional advice without appropriate human oversight and compliance controls;
• provide false, misleading, defamatory, obscene, or unlawful content; or
• use the Services in a way that could harm Leap, other customers, callers, website visitors, or third parties.

We may suspend or terminate access if we believe you violated this Agreement or your use creates legal, security, operational, or reputational risk.

The Services may depend on or integrate with third-party platforms, payment processors, hosting providers, telecommunications providers, AI model providers, analytics tools, domain registrars, email providers, calendar systems, customer relationship management systems, or other third-party services.

Leap is not responsible for third-party services, outages, errors, pricing, terms, policies, data practices, or changes. Your use of third-party services may be subject to separate terms and privacy policies.

Our collection, use, and disclosure of personal information is described in our Privacy Policy, if applicable. You agree to provide all notices and obtain all consents required for Leap to process personal information, call data, website visitor data, and other information in connection with the Services.

You are responsible for determining whether your use of the Services requires a data processing agreement, business associate agreement, privacy notice, cookie notice, consent banner, call recording notice, or other privacy documentation. Unless we expressly agree in writing, the Services are not intended for processing protected health information, highly sensitive personal data, or regulated financial data.

Leap and its licensors own all rights, title, and interest in and to the Services, software, technology, models, systems, workflows, templates, designs, processes, know-how, documentation, trademarks, service marks, and other intellectual property associated with the Services.

Except for the limited right to use the Services during an active subscription, no rights are granted to you by implication or otherwise.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or create derivative works from the Services except as expressly permitted by law.

If you provide ideas, suggestions, requests, comments, or other feedback about the Services, you grant Leap a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or compensation.

Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential.

The receiving party will use confidential information only to perform or receive the Services and will protect it using reasonable care. Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully obtained from a third party, or required to be disclosed by law.

We may provide support through email or other channels we make available. We do not guarantee any specific response time, uptime, resolution time, or availability unless expressly stated in a separate written agreement.

The Services may be unavailable due to maintenance, updates, outages, third-party failures, telecommunications failures, security incidents, force majeure events, or other reasons.

We may suspend, disable, limit, or terminate your access to the Services, cancel your subscription, or decline to continue providing Services to you at any time, with or without notice, subject to applicable law.

Without limiting the foregoing, we may suspend or terminate your access to the Services if:

• you fail to pay amounts due;
• you violate this Agreement;
• your use creates security, legal, operational, financial, reputational, technical, or business risk;
• you misuse, abuse, threaten, harass, or act inappropriately toward Leap, our personnel, contractors, vendors, systems, customers, or third parties;
• we determine, in our sole discretion, that we no longer wish to provide Services to you or continue the customer relationship;
• we are required to do so by law, court order, governmental authority, or a third-party provider; or
• we discontinue, modify, or replace the applicable Services.

If we terminate your subscription for convenience, we may, in our discretion, provide access through the end of the then-current billing period or terminate access earlier. Except where required by law or expressly agreed by Leap in writing, payments remain non-refundable, including if your account is suspended or terminated.

Upon termination, your right to access and use the Services ends immediately. You remain responsible for all amounts incurred before termination, including subscription fees, usage-based fees, taxes, and other charges. Sections that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, arbitration, and governing law.

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Leap disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and quiet enjoyment.

Leap does not warrant that the Services will be uninterrupted, error-free, secure, accurate, compliant with your specific legal obligations, or suitable for your business purposes.

You acknowledge that AI systems may produce incorrect, incomplete, or unexpected results and that you are responsible for human review and oversight.

To the maximum extent permitted by law, Leap will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, service interruption, cost of substitute services, or business opportunities, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Leap’s total liability arising out of or relating to this Agreement or the Services will not exceed the amounts paid by you to Leap for the Services giving rise to the claim in the three months before the event giving rise to liability.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

You will defend, indemnify, and hold harmless Leap, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your Customer Content;
• your website, business, products, or services;
• your use or misuse of the Services;
• your violation of this Agreement;
• your violation of law or third-party rights;
• your failure to obtain required call recording, privacy, or communications consents;
• AI outputs used, approved, published, or relied upon by you; or
• disputes between you and your customers, callers, employees, contractors, or website visitors.

Please read this section carefully. It requires binding arbitration of disputes and limits the manner in which you may seek relief.

This Agreement and any dispute arising out of or relating to it will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Leap may provide notices by email, through the Services, by posting to our website, or by other reasonable means.

You may contact Leap at:

We may update these Terms from time to time. If we make material changes, we may provide notice by email, through the Services, by posting the updated Terms, or by other reasonable means.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Services and cancel your subscription.

You may not assign or transfer this Agreement without Leap’s prior written consent. Leap may assign this Agreement in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

Leap will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, third-party provider failures, cyberattacks, power outages, or other events beyond our reasonable control.

If any provision of this Agreement is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

Failure to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision.

This Agreement is the entire agreement between you and Leap regarding the Services and supersedes all prior or contemporaneous agreements, understandings, representations, and communications regarding the Services.

Questions about these Terms may be sent to: