AI receptionist for dermatologists
An AI receptionist built for dermatology practices.
Dermatology phones carry medical and cosmetic callers on the same line. Leap takes skin check requests with the referral and insurance details, quotes cosmetic prices you approve, and routes results and prescription calls to your nurses.
Leap is an AI phone receptionist for dermatology practices. It answers forwarded calls in your practice's name, takes skin check and new-patient requests with the referral and insurance details, quotes cosmetic prices from the menu you approve, and sends biopsy results, prescription and symptom calls to your clinical team as messages.
1 in 5. The American Academy of Dermatology says one in five Americans will develop skin cancer in their lifetime, which keeps skin check requests steady.
American Academy of Dermatology, aad.org, read 2026
Medical or cosmetic. Leap asks whether a caller wants a medical or cosmetic visit, so each request reaches the right part of your practice.
Referral details. Leap collects the insurance carrier and referring doctor on new medical visits when your payers require a referral.
Results to nurses. Biopsy results and prescription questions go to your clinical team as messages, because Leap does not give medical advice.
Your number. Your practice keeps its number and forwards calls to Leap, either all of them or only the ones the desk misses.
What calls does a dermatology practice get?
Dermatology calls come from two different callers. Medical patients want a skin check, a mole looked at, acne or eczema treatment, or a refill. Cosmetic patients want Botox, fillers or laser pricing. Both groups ask how long the wait is for a new patient.
The American Academy of Dermatology says one in five Americans will develop skin cancer in their lifetime and estimates about 9,500 people in the U.S. are diagnosed every day (aad.org/media/stats-skin-cancer). Many first calls are worried people asking how soon they can be seen.
Skin checks and moles
Full-body exams and a spot that changed. Leap takes the request and flags worried callers for your triage nurse.
Referral and insurance
Whether the caller's plan needs a referral and which plans you accept.
Cosmetic pricing
Injectables, chemical peels and laser, from the menu you approve.
Results and refills
Biopsy results and prescription refills, routed to your nurses.
What should Leap collect on a dermatology call?
For a medical visit, Leap asks for the patient's name, the concern in their words, how long it's been there, whether they're new to the practice, the insurance carrier and the referring doctor if their plan needs one.
For a cosmetic visit, it asks which treatment, whether they've had it before and the times that work. A custom inbox column can mark each call medical or cosmetic so the right team picks it up.
What does a dermatology call sound like?
A typical opening: 'Good morning. This is Sophie from Northside Dermatology. How can I help?'
Sample questions it answers from your approved facts: 'Do I need a referral to see you?', 'Do you take Aetna?', 'How much is a chemical peel?' 'Does this mole look like cancer?' is not something it answers. It takes the details and sends them to your team.
Which dermatology calls go to a person?
Biopsy results, medication reactions, spreading rashes, post-procedure bleeding or infection, and any caller worried about a changing spot go to your clinical team. Leap marks urgent ones and texts them mid-call to the people you choose.
If you turn on live transfer, Leap can transfer during open hours, then take a callback if no one answers. For a life-threatening situation it tells the caller to call emergency services now.
When do dermatology calls peak?
Spring and early summer bring skin check requests as people spend more time in the sun. Before holidays and events, cosmetic calls rise. January brings questions about reset deductibles.
Forward all calls, or use ring-first so your desk answers and Leap takes the overflow. After-hours-only forwarding is set with your carrier or phone system.
How it works
- 01
Paste your practice website.
Leap drafts answers about medical services, cosmetic menu, plans and locations.
- 02
Split medical and cosmetic.
Set who gets medical calls and who gets cosmetic calls, by text or email.
- 03
Forward your number.
Keep your number. Each answered call arrives with a summary.
Frequently asked questions
Can Leap tell a caller how soon they can get a skin check?
It can share the general wait you approve, such as 'new patients are booking about three weeks out,' and take the request. Worried callers are flagged so your nurse can decide whether to see them sooner.
Will Leap tell a patient their biopsy results?
No. Results calls go to your clinical team as messages. Leap takes the patient's name and callback number.
Can Leap quote cosmetic prices?
Yes, from the cosmetic menu you approve. Leap does not quote prices that aren't written down.
Does Leap know which insurance plans need a referral?
Only what you tell it. Add your referral rules and accepted plans, and Leap answers from them and collects the referring doctor's name.
Can Leap book dermatology appointments?
With Google Calendar connected, Leap can book open times. It does not connect to dermatology EHRs, so most practices have it take requests their desk confirms.
Can patients move a visit through Leap?
Leap takes the change request for your front desk. It doesn't move appointments itself.
Will Leap sign a Business Associate Addendum for our dermatology practice?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
How do I send cosmetic calls to my aesthetics coordinator?
Write a plain routing rule, such as 'cosmetic calls go to Maria by text.' Leap uses the call's content to decide who is told.
What does Leap cost for a dermatology practice?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give dermatologists a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.