Solution
Call routing without a phone tree or a button press.
Callers say what they need. Leap answers what it can, and your plain-English rules send each call's summary to the right person. Urgent calls are flagged, and you can turn on live transfer for office hours.
Call routing decides where an inbound call goes. Leap routes by what the caller says, without a press-1 menu: it handles questions it has approved answers for, takes the request, and sends the summary to the person your plain-English rules name. Live transfer to one number can be turned on for office hours.
No menu. Callers say what they need in their own words; there is no 'press 1 for appointments'.
Plain-English rules. Write who hears about which calls, using what the caller said, the time, the day or your office hours.
Fallback recipient. A fallback recipient catches calls that match no rule, so no answered call goes to nobody.
Urgent or routine. Leap can message your team mid-call, marked urgent or routine, when something cannot wait for the summary.
Transfer optional. Live transfer is off by default. Turned on, it sends calls to the number you set, during office hours only.
Why replace a phone tree with conversation?
A phone tree makes callers learn your org chart: press 1 for scheduling, 2 for billing. People mis-press, hit 0, or hang up. A caller who says 'my water heater is leaking' should not have to decide whether that is service or emergencies.
Leap asks how it can help and works from the answer. The routing happens after the conversation, in who gets told, rather than in a menu the caller has to navigate.
How do routing rules work in Leap?
You write notification rules in plain English, and each recipient picks text, email or both. Rules can use the content of the call, the time, the day and your office hours, so 'billing questions go to Priya by email' and 'after-hours no-heat calls text Marco' both work.
Each recipient verifies their phone with a one-time code. A fallback recipient receives anything no rule matches.
By what the caller needs
New estimates to sales, billing to the office manager, warranty work to service.
By time and day
Weekend calls to whoever is covering, weekday calls to the front desk.
Urgent mid-call
Leap can send an urgent message while the caller is still on the line.
Repeat callers
If someone calls back about a request nobody handled, an URGENT text goes out.
Can Leap put a caller through to a person?
Yes, if you turn on live transfer and set the number it should ring. Leap transfers when the caller asks for a person, is upset or has an urgent problem, or needs a staff decision. The person answering hears who is calling and why and presses 1 to accept.
Transfers happen only during office hours, with one attempt. If nobody picks up, Leap takes a callback and the summary goes to whoever your rules name.
How it works
- 01
Write your rules.
Describe in plain English who should hear about which calls, and set a fallback recipient.
- 02
Leap learns what each caller needs.
It answers what it can and collects the request for the rest.
- 03
The right person is told.
Summaries go by text or email per your rules; urgent ones are flagged.
Frequently asked questions
Does Leap replace my phone tree?
For calls forwarded to Leap, callers talk instead of pressing buttons. Routing happens in who gets each call's summary, set by your plain-English rules.
Can Leap transfer calls to different people for different reasons?
Live transfer goes to the one number you set, during office hours. For everything else, your notification rules send each call's summary to the right person by text or email.
Can routing change after hours?
Yes. Notification rules can use the time, the day and your office hours. Live transfer, if on, only happens while the office is open.
What if no rule matches a call?
The fallback recipient gets it. Every business has one, so an answered call always reaches someone.
How does an urgent call get attention?
Leap can message your team during the call, marked urgent, and it gives callers the emergency contact you approved for urgent problems. Life-threatening situations are told to call emergency services.
What does the person receiving a transfer hear?
The call rings from the Leap number, and they hear who is calling and why before pressing 1 to accept.
Can I see why a call went to someone?
One table shows who gets what, and the Sent tab lists messages that did not go out.
Which businesses replace a phone tree with Leap?
Small offices with two or three roles on one line: a dental office with front desk and billing, a contractor with sales and service, a property manager with leasing and maintenance.
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