Solution
Automate your front desk calls without hiring anyone.
A human front desk answers one call at a time, takes breaks, and leaves at 5pm. Leap answers every call simultaneously, runs every day of the year, and handles bookings, FAQs, and routing the same way at 9pm as it does at 9am.
Front desk automation replaces or augments the human phone reception function with an AI that answers every call, routes it correctly, books appointments, answers routine questions, and logs every interaction. Leap handles the full front desk call workflow without adding headcount or creating a hold queue.
Simultaneous. Leap handles multiple calls at the same time so no caller waits on hold because the line is occupied.
No breaks. A human front desk takes lunch, gets sick, and goes on vacation. Leap answers every call every day of the year.
Full workflow. Leap answers, qualifies, routes, books, screens spam, and logs every call, the same workflow a front desk human performs.
94%. 94% of front desk calls are handled fully by Leap without needing to transfer to a human staff member.
Leap, across live customer calls
5 min. Leap goes live as your front desk phone layer in about five minutes, using your existing number.
What does front desk automation actually mean?
Front desk automation is the use of an AI to handle the call-answering, routing, booking, and FAQ functions that a human receptionist would otherwise perform. For phone calls specifically, this means every call is answered with a live voice, directed correctly, and resolved or logged without requiring a person to pick up.
For small businesses, this does not mean eliminating the front desk entirely. It means the front desk phone volume is no longer a bottleneck. Staff handles in-person service, complex calls, and exceptions. Leap handles the volume.
Why a one-call-at-a-time front desk is a bottleneck
A single front desk phone line can only take one call at a time. When the line is busy, callers get a busy signal or hold. When a hold queue is in place, callers drop off after 60 to 90 seconds. The calls that represent new business are competing with the calls that represent routine questions for the same one-caller-at-a-time resource.
Leap eliminates that constraint. Every incoming call is answered immediately, regardless of how many other calls are in progress.
How Leap runs the front desk call workflow automatically
Leap answers every call in your business's name, identifies why the caller is calling, and routes appropriately. Routine questions are handled from your knowledge base. Appointment requests are booked directly or queued for confirmation. Calls that need a specific person are transferred. Spam calls are filtered.
Every interaction is logged with a recording, transcript, and summary. Your team reviews the inbox for exceptions. The volume is handled.
Answers and greets
Every call is answered in your business name with a professional greeting consistent across every call.
Routes and transfers
Calls that need a specific person or department are transferred based on the routing rules you set.
Books appointments
Booking requests are handled on the call. Callers get a confirmed slot and a text confirmation immediately.
Screens spam
Robocalls and cold pitches are identified and filtered so they never consume a staff member's time.
How it works
- 01
Build your knowledge base.
Provide your website URL. Leap extracts your services, hours, team, and FAQs and turns them into the front desk's working knowledge.
- 02
Set your routing rules.
Define which calls transfer to which people and which calls Leap should resolve. The rules run automatically on every call.
- 03
Let Leap run the phones.
Every call is answered, routed, and logged. Your team handles exceptions. The volume is covered.
Frequently asked questions
What is front desk automation?
It is using an AI to handle the call-answering, routing, booking, and FAQ functions of a human receptionist. Leap answers every call, routes it correctly, books appointments, and logs every interaction without requiring a person to pick up the phone.
Does Leap replace a human front desk entirely?
It replaces the phone reception function. In-person patient or customer service, complex calls, and exceptions still benefit from a human. Leap handles the volume so staff is free to focus on those things.
How does Leap know how to route different calls?
You set the routing rules during setup: which call types transfer to which person, which go to a specific line, and which Leap handles directly. Leap applies those rules to every call.
Can Leap handle multiple calls at the same time?
Yes. Leap handles simultaneous calls without a hold queue or a busy signal. Every caller reaches a live AI voice immediately.
What does Leap do with calls it cannot handle?
Leap transfers them to the right person if they are available. If not, it takes a message and alerts the team with a full transcript of the call so far.
Does Leap screen spam calls?
Yes. Robocalls and cold outreach calls are identified and filtered, so your team never has to deal with them.
Does front desk automation work after hours?
Yes. Leap answers calls after hours with the same workflow as during business hours. After-hours calls that cannot be booked or resolved are logged for the next morning.
Does it work with my existing number?
Yes. You forward your existing line to Leap and keep your number. Callers dial the same number and reach the automated front desk.
How much does Leap cost compared to a human front desk?
Leap's founding rate is $149 a month, which covers the first 100 calls answered, then $0.99 per additional call. A part-time front desk employee costs several times that before benefits. No setup fee, no contract.
How long does setup take?
About five minutes. Provide your website, set your routing rules, and enable call forwarding. Leap handles every call from that point.
Can Leap integrate with my scheduling software?
Yes. Leap connects natively with Google Calendar and Outlook Calendar. For Acuity, Calendly, Square Appointments, and most other scheduling tools, the connection runs through Zapier.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.