Solution
Automate front desk calls without hiring anyone.
The person at your front desk is checking someone in while the phone rings. Leap takes the calls they can't, answers the routine ones, and hands them the rest in writing.
Front desk automation hands the phone side of reception to software. Leap answers calls your desk can't take, answers routine questions from your approved information, takes appointment requests or books with Google Calendar connected, and sends staff a summary of anything that needs them. Staff keep the in-person work and the calls that need judgment.
$38,010. The median pay for receptionists in the US was $38,010 a year in 2025, across about 947,500 jobs.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook (2025 data)
Ring first. In ring-first mode the front desk phone rings first, and Leap answers only the calls nobody picks up.
Request, not a guess. By default Leap takes an appointment request the desk confirms. With Google Calendar connected it can book open time.
Spam tags. Leap tags possible and likely spam in the inbox. You can turn on blocking for high-confidence spam before it is answered.
Roles. Owner, Admin and Viewer roles let each person on the desk see the calls they need.
What does front desk automation mean for phone calls?
It means the phone stops competing with the people standing at the desk. The Bureau of Labor Statistics describes receptionists as the people who answer the telephone, take messages and forward calls while greeting visitors. Software can take the phone part when the desk is busy.
It does not mean removing the front desk. Staff still check people in, handle payments and make the decisions. Leap answers the repeats and writes up everything else.
Which front desk calls Leap handles and which it passes on
Leap answers questions from your approved information: hours, directions, services, published prices, insurance or payment policies, how to book. It takes appointment requests, texts your booking link if you have one, and books into Google Calendar when connected.
Changes to existing appointments, billing questions, complaints and anything clinical go to staff. Leap writes them up with the caller's details, and marks urgent ones so they reach the team right away.
Answers
Routine questions answered from cards you approved.
Requests
New appointment requests with name, reason, preferred time and callback number.
Hand-offs
Changes, billing and complaints written up for staff, or transferred if you turn transfer on.
Spam
Possible spam is tagged after the call; you can turn on blocking of high-confidence spam.
How the desk works with Leap during the day
Most offices use ring-first forwarding: the desk phone rings, and if nobody answers, Leap does. Calls show up in the inbox as they finish, with recording, transcript, summary and follow-up status.
Staff who can edit the business can listen to a live call, type a note that steers the receptionist without the caller hearing it, or take the call over. Desktop notifications tell the desk when a call needs them.
How it works
- 01
Review what Leap knows.
Leap builds answers from your website and Google listing. The desk checks each card.
- 02
Decide who hears what.
Write notification rules in plain English and add the desk team with the right roles.
- 03
Ring the desk first.
Turn on ring-first forwarding so Leap picks up only what the desk can't.
Frequently asked questions
Does Leap replace my front desk staff?
It takes the phone overflow. People still handle check-in, payments, decisions and calls that need judgment. Leap answers routine questions and writes up the rest.
Can Leap book appointments for the front desk?
By default it takes a request the desk confirms. With Google Calendar connected it can book open time on the call.
Does Leap work with my practice management or scheduling software?
Leap connects to Google Calendar. It has no practice management, EHR or CRM integration, so the desk enters confirmed requests in those systems.
What happens with calls to change an existing appointment?
Leap takes the caller's details and what they want, and passes it to the front desk. A person makes the change.
Does Leap screen spam calls?
Leap tags calls as possible or likely spam after they end. You can turn on blocking so high-confidence spam is rejected before it is answered, and mark any call Not spam.
Can the desk step into a call Leap is handling?
Yes. Staff who can edit the business can listen in, type a note that steers the receptionist, or take over the call from the inbox.
Can calls transfer to a person at the desk?
You can turn on live transfer and set the number. During office hours Leap tries once and announces the caller before you press 1; when closed it takes a message.
How does the cost compare with another hire?
Leap is $149 a month, first 100 calls included, then $0.99 a call. For comparison, the BLS reports a median receptionist wage of $38,010 a year in 2025. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.