Solution
Automate routine customer service calls with AI.
Hours, location, parking, prices, what to bring. Leap answers the repeat questions from your approved information, so your team spends phone time on the calls that need judgment.
Phone customer service automation answers routine questions with software instead of staff. Leap answers from a knowledge base built from your website, Google listing and documents you upload, and you approve each fact. Questions it can't answer are saved for you to answer once, and calls that need a person go to your team.
2.67 million. There were about 2.67 million customer service representative jobs in the US in 2025, with a median pay of $44,770 a year.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook (2025 data)
Approved answers. Leap answers only from the knowledge base you approve and does not make up missing details.
Answer once. Questions Leap can't answer are saved, so you answer once and it can use that answer on later calls.
Searchable. Each answered call has a recording, transcript and summary, all searchable in the Leap inbox.
Edit anytime. Each fact is a card you can edit. When an owner's answer is saved, the receptionist uses it on the next call.
What counts as a routine customer service call?
A routine call can be answered from information the business already has: hours, address, parking, the services menu, published prices, cancellation policy, what to bring to a first visit. No account lookup and no judgment call.
Calls that need a person are different: a billing dispute, a complaint, a clinical question, a change to an existing booking. Leap takes those down and gets them to your team.
Hours and location
"Are you open Saturday?" and "Where do I park?" answered from your hours and directions.
Services and prices
What you offer and the prices you publish, in the caller's words.
Policies
Cancellation, payment, insurance accepted, or what to bring, as you wrote them.
How to book
Leap takes an appointment request, texts your booking link, or books with Google Calendar connected.
Why the repeat questions cost more than they look
The Bureau of Labor Statistics counted about 2.67 million customer service representative jobs in 2025 at a median of $44,770 a year. In a small business, the same work usually falls to whoever is nearest the phone, in between other tasks.
Answering the same five questions all day pulls that person away from the customer in front of them. Software handles the repeats so staff time goes to the calls that need it.
How Leap answers from your knowledge base
At setup Leap reads your website and Google listing and drafts caller-ready answers. You review them as cards and change anything that is wrong. When a call comes in, Leap answers from those cards.
If one ordinary fact is missing, Leap clarifies once, then answers or takes a message. The question is saved in Leap so you can fill the gap. Calls that need staff go to your team as a message, marked urgent when needed, or by live transfer if you turn it on.
How it works
- 01
Review the answers.
Leap drafts answers from your website and Google listing. You check each card.
- 02
Forward your number.
Send every call to Leap, or ring your team first and send the overflow.
- 03
Fill the gaps.
Answer the questions Leap saved, and it uses those answers on later calls.
Frequently asked questions
Which customer service calls can Leap handle without staff?
Questions answerable from your approved information: hours, location, directions, services, published prices and policies. Anything that needs an account lookup or a decision goes to your team.
How does Leap know the answers?
It drafts them from your website, Google listing and any documents you upload. You approve each one before it is used on calls.
What happens when Leap doesn't know?
It says so, takes the caller's name and number, lets you know, and saves the question so you can answer it once.
If my hours change, how fast does Leap use the new hours?
Edit the hours card in Leap and save. Saving publishes the change to the receptionist for the next call.
Can a caller reach a person?
You can turn on live transfer for callers who ask for someone, are upset, or need a staff decision. It works during office hours, and when closed Leap takes a message.
Can staff steer a call that's in progress?
People who can edit the business can listen in from the inbox, type a note that steers the receptionist, or take over the call. The caller does not hear the note.
Where are customer service calls stored?
In the Leap inbox with the recording, transcript and summary. Search by caller, and use AI columns or saved views to sort them.
What does Leap cost for customer service calls?
Leap is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.