Solution
Each answered call with a summary and a full transcript.
Leap records each call it answers, transcribes it, and writes a short summary in plain language. You know who called and what they need without playing a recording.
Call summaries and transcripts are written records of a phone call: a word-for-word transcript and a short summary of who called, why and what happens next. Leap creates both for each call it answers, sends the summary by text or email, and keeps the recording, transcript and summary searchable in the Leap inbox.
Who spoke when. Leap's call recordings show which side was speaking at each point in the call.
306 characters. The summary text is capped at 306 characters: headline, summary, caller language, callback number and a link.
Email facts. The summary email adds a facts panel with status, next step, time and duration, and a button to review the call.
Searchable. Recordings, transcripts and summaries are searchable in the inbox, with follow-up status on each call.
AI columns. Custom AI columns pull a field from each call, like reason or insurance carrier, so you can sort and save views.
What are call summaries and transcripts?
A transcript is the full text of what both sides said. A summary is a few sentences on who called, why, and what the next step is. Together they replace playing back recordings or relying on whoever took the call to remember.
Leap writes both for each call it answers. The recording stays attached, so you can listen when tone matters.
What a Leap summary looks like
The text puts one fact per line: a headline with your business name, the summary with the caller's name, the caller's language when it isn't English, the callback number, and a short sign-in link to the call. It is capped at 306 characters so it reads on a lock screen.
The email subject tells you what kind of call it was, such as Call summary, Action needed, Needs review or Voicemail. The body has the summary and a facts panel, and appointment requests add a line naming the caller and linking to the Requests inbox.
Headline
Your business name, so recipients who cover several offices know which one.
Summary
Who called and what they need, including the caller's name.
Callback
The number to call back on its own line, ready to tap.
Link
A short link that opens the full call with recording and transcript.
Using transcripts after the call
The inbox keeps each answered call with its recording, transcript, summary and follow-up status, all searchable. Saved views and two-column sort help a team work through what needs a reply.
Owners use transcripts to see what callers ask that the receptionist couldn't answer. Those questions are saved so you can answer each one once.
How it works
- 01
Forward your number.
Calls Leap answers are recorded, transcribed and summarized.
- 02
Choose who gets summaries.
Each recipient picks text, email or both. A batched digest email is also an option.
- 03
Search and sort.
Find any answered call in the inbox and sort with saved views and AI columns.
Frequently asked questions
What is in a Leap call summary text?
A headline with your business name, the summary with the caller's name, the caller's language when known, the callback number and a short link to the call. It is capped at 306 characters.
What does the summary email include?
The summary and a facts panel with status, next step, time, duration and email, plus a Review call in Leap button. Appointment requests add a link to the Requests inbox.
Can I get one email instead of one per call?
Yes. A batched digest sends one email covering several calls.
Can I see who said what on the recording?
Yes. Recordings show who spoke when, and the transcript sits alongside.
Are transcripts searchable?
Yes. Each answered call in the inbox has its recording, transcript and summary, all searchable.
Can a medical practice get call summaries under HIPAA?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on. On that setup, texts and emails carry no patient details; the text is a sign-in link.
Can I pull a specific detail out of each call?
Add an AI column, such as reason for call or insurance carrier, and Leap fills it from each call so you can sort by it.
What does Leap cost?
Leap is $149 a month, first 100 calls included, then $0.99 a call, and summaries, transcripts and recordings come with each answered call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
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