Solution

Missed-call text-back, after the call is answered.

Leap answers the calls you forward. Some callers still hang up before saying a word. Those callers get one text, signed with your receptionist's name and your business, so they can reply instead of moving on.

Build your receptionistFree to set up. No sales call, no contract.

The short answerUpdated October 5, 2026

Missed-call text-back sends a text to a caller whose call ended without a conversation. Leap answers the call first; if the caller hangs up before speaking, they get one text from your receptionist, such as 'Sorry I missed your call! How can I help?'. Replies land in your Leap inbox for your team.

Answer first. Leap answers forwarded calls with a receptionist, so text-back is for the callers who hang up before speaking.
One text. A caller who hangs up before speaking gets one text, at most once a day per number.
8am to 9pm. Text-backs go out between 8am and 9pm local time; a hang-up outside those hours gets no text.
Your words. The default text reads 'Hi! This is Sophie from' your business, 'Sorry I missed your call! How can I help?', and you can write your own.
Spam skipped. Callers judged likely spam, numbers that cannot receive texts and people who opted out are not texted.

What is missed-call text-back?

Missed-call text-back sends a text to someone whose call did not turn into a conversation. A caller who reaches voicemail often hangs up and tries the next business; a short text gives them an easy way to keep going.

With Leap, most calls you forward are answered by the receptionist, which takes the question or request on the call. Text-back covers what is left: callers who hang up during the greeting or before saying anything.

What does the text say, and who sends it?

By default it reads 'Hi! This is Sophie from' your business name, then 'Sorry I missed your call! How can I help?', with 'Reply STOP to opt out.' on the end. Sophie is the default receptionist name; yours is used if you renamed it. You can replace the message with your own wording.

Replies come back into your Leap inbox, where your team can text the caller back. From the inbox you can also have Leap call or text the caller; you press Send.

Once a day per caller
Someone who hung up three times, or already heard from your desk, is not texted again that day.
Sendable hours
Texts go out between 8am and 9pm in your local time zone.
Textable numbers only
Leap checks the number can receive texts first, and skips landlines and opted-out numbers.
Health practices
A text tells a caller which office they rang, so practices get it only on the protected setup that comes with our Business Associate Addendum.

Do I still need text-back if Leap answers?

Yes, for the callers who hang up early. Some callers drop off while the greeting plays, lose signal, or call by mistake and then remember why. One short text recovers some of them at no effort to your team.

For callers who did talk to Leap, the call itself is the record: summary, transcript and recording, with their request sent to your team by text or email.

How it works

01
Forward your line.
Forward every call to Leap, or ring first so Leap answers the calls you miss.
02
Leap answers, then texts the hang-ups.
Callers who hang up before speaking get one text during sendable hours.
03
Replies reach your team.
Replies land in your Leap inbox, where your team can text back.

Frequently asked questions

Which callers get a text-back?

Callers whose call Leap answered but who hung up before speaking. Calls that turned into a conversation are handled on the call instead.

What does the text say?

By default: 'Hi! This is Sophie from' your business, 'Sorry I missed your call! How can I help?' plus 'Reply STOP to opt out.' You can write your own message.

Will a caller get several texts if they call several times?

No. Leap sends at most one automatic text per caller per day.

Does a 2am hang-up get a text?

No. Text-backs go out only between 8am and 9pm local time.

Where do replies go?

Into your Leap inbox, where your team can read and answer them.

Is text-back on for every business?

It is on by default for most businesses. Health practices get it only on the protected setup that comes with our Business Associate Addendum, because the text itself tells a caller which office they rang.

Does Leap text spam callers or landlines?

No. It skips callers judged likely spam, numbers that cannot receive texts, and anyone who opted out.

How is this different from a plain auto-responder?

An auto-responder texts everyone you miss. Leap answers the call first, so most callers are helped on the phone, and only the ones who hung up before speaking get the text.