Solution
Capture callback requests and return them faster.
A caller who asks for a callback is a lead with a clock on it. Leap writes down who they are and why they called, sends it to your team, and can make the callback for you when you say so.
Callback automation captures a caller's request to be called back and helps the business return it. Leap takes the caller's name, number and reason, sends it to the right people by text or email, and flags requests that sit unhandled. From the inbox, you can have Leap call or text the person back, and nothing goes out until you press Send.
Caller ID. The callback number defaults to the caller ID, so a caller who forgets to leave a number can still be reached.
Promises you keep. Leap tells the caller your team will follow up, without committing you to a callback time you might miss.
URGENT text. When someone calls again about a request that was never handled, Leap sends a separate URGENT text.
9am to 8pm. Callbacks Leap places for you run between 9am and 8pm, at most once a day per number, and skip anyone who opted out.
You press Send. Leap drafts the callback or text from the original call. Nothing goes out until you press Send.
Why do callback requests get lost?
A typical callback request passes through several hands: a voicemail, someone listening to it, a sticky note, a person who has to remember to dial. Each handoff is a chance for the request to disappear.
The caller already reached out once. A callback that comes late, or not at all, tells them the business is hard to reach.
How Leap captures a callback request
Leap answers, handles what it can from your approved information, and turns the rest into a message: the caller's name, the number to call back, and what they need. The callback number defaults to the caller ID, and dates and emails are read back to the caller.
The request goes to the people your notification rules name, by text, email or both. If it sits for a day, Leap reminds you. If the same person calls again about an unhandled request, a separate URGENT text goes out.
Name and number
Taken from the caller, with the caller ID as the default number.
The reason
What the call is about, so you can prepare before you dial.
Repeat caller alert
A second call about the same open request triggers an URGENT text.
Daily reminder
Requests left untouched for a day are sent to you and your editors again.
Having Leap make the callback
Open a call in the inbox and choose to have Leap call back. You can type what to cover, like "offer Tuesday at 3", or leave it blank and Leap picks up from the original call. Leap rings from your line and confirms it has the right person.
You can also have Leap draft a text instead, edit it, and send. Callbacks run from 9am to 8pm, once a day per number at most, and skip anyone who asked not to be called. What happened shows up on the original call.
How it works
- 01
Leap takes the request.
Name, number and reason are written into the call summary.
- 02
Your team is told.
The request goes to the right people by text, email or both.
- 03
Call back, or have Leap do it.
Dial yourself, or have Leap call or text from the inbox when you press Send.
Frequently asked questions
What does Leap write down for a callback request?
The caller's name, the number to call back on, and what they need. The callback number defaults to the caller ID.
Does Leap tell callers when they'll hear back?
No specific time. Leap says the team will follow up, so you are not held to a promise you didn't make.
Can Leap make the callback for me?
Yes, from the inbox. Choose to have Leap call back, add what to cover if you like, and it calls from your line. Nothing goes out until you press Send.
When will Leap place callbacks?
Between 9am and 8pm, at most once a day per number, and not to anyone who opted out.
What if a callback request is forgotten?
Requests left for a day trigger a reminder to you and your editors. If the caller rings again about it, Leap sends a separate URGENT text.
Can I text the caller instead of calling?
Yes. Text caller opens a message to their number with drafts written from the call. A landline number shows that it can't take texts and offers a call instead.
Can I ask Leap to find the caller for me?
Type something like "call Maria back and offer Tuesday at 3" into Ask Leap in the inbox. Leap finds the call and writes it up for you to check before sending.
What does Leap cost?
Leap is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
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