Emergency call answering that gets details to your on-call person.

For a service business it is usually damage that grows by the hour or a home that is unsafe or unlivable: water spreading from a burst pipe, no heat in a freezing week, a sewage backup, a locked-out tenant, a car stuck on a highway shoulder. A slow drain or a noisy unit can wait for morning.

You decide where that line is. Put it in the facts you give Leap: which problems are urgent, what number urgent callers should call, and what they should do meanwhile, like turning off the main water valve.

It takes the address, a callback number and what is happening, gives the caller the emergency contact you approved, and marks the message urgent. It can send that message to your team while the caller is still on the line, and your notification rules decide who receives it.

Live transfer, if you turn it on, works only during office hours. At night, the on-call person gets the urgent message and calls the customer back. Leap does not promise a callback time to the caller.

Write notification rules in plain English: 'after hours, urgent calls text the on-call number', 'weekday calls go to dispatch'. Each recipient chooses text, email or both and verifies their phone with a one-time code. A fallback recipient catches anything no rule matches.

After-hours coverage itself comes from your forwarding: your carrier's or phone system's schedule, a code you dial at closing, or ring-first forwarding so missed calls reach Leap.