AI receptionist for plumbers
An AI receptionist for plumbing companies.
A burst pipe call at 9pm and a water heater quote at 10am need different answers. Leap asks the right questions and texts the urgent ones to whoever is on call.
Leap is an AI phone receptionist for plumbing companies. It answers forwarded calls about leaks, clogs, water heaters and sewer backups, asks for the address and whether the water is shut off, marks emergencies urgent for your on-call plumber, and takes quote requests your office confirms.
510,600. Plumbers, pipefitters and steamfitters held about 510,600 US jobs in 2025; BLS says evening and weekend emergency work is common.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025
Water off?. Leap asks whether the caller has shut off the water and gives your approved shutoff text.
On-call routing. Routing rules can send urgent after-hours summaries to whoever is on call that night.
Safety first. If a caller describes a danger to life, Leap tells them to call emergency services now.
$149/mo. Leap costs $149 a month, first 100 calls included, then $0.99 a call.
What calls does a plumbing company get?
Emergencies and estimates arrive on the same line. A burst supply line needs a plumber tonight; a water heater replacement needs a quote this week. Leap separates them by asking what's happening and whether water is still running.
Leaks and burst pipes
Marked urgent when water is still running or reaching a ceiling.
Clogs and sewer backups
Which fixture, one drain or several, and whether sewage is coming up.
No hot water
Tank or tankless, gas or electric, and age if known.
Quotes and remodels
Fixture swaps, repipes and water heater replacements, taken as requests.
What should the receptionist ask a plumbing caller?
The service address, what's wrong and where, whether the water is shut off, whether it's a home or business, whether the caller owns or rents (renters may need the landlord's OK), any access notes like gate codes or pets, and the best callback number. You decide which questions matter and Leap asks them in that order.
What does it sound like on the phone?
"Good evening. This is Ben from Eastside Plumbing. How can I help?"
"Do you charge extra after hours?"
Read from your approved after-hours fee text, or Leap says your team will confirm pricing.
"Where's my main water shutoff?"
Leap reads the general shutoff guidance you approve and takes the job details.
"Do you install tankless water heaters?"
Answered from your services list, then Leap takes a quote request.
Which plumbing calls should reach a plumber now?
Active flooding, sewage backing up into a home, and no water at all. Leap gives your approved emergency number if you set one, marks the call urgent, and notifies your team during the call. Your routing rules decide who gets it at 2am.
You can turn on live transfer during office hours; Leap tells your dispatcher who is calling and why before they press 1. If a caller describes a strong gas smell or anything else that puts someone in danger, Leap tells them to call emergency services now and ends the call.
When do plumbing calls come in?
At all hours. BLS notes plumbers are often on call for emergencies, so evening and weekend work is common (bls.gov/ooh/construction-and-extraction/plumbers-pipefitters-and-steamfitters.htm). Cold snaps bring frozen and burst pipes; holidays bring kitchen drain clogs.
Forward all calls at night with your carrier's dial code, or use ring-first in the day so the office answers first. Leap doesn't set your hours; your carrier or phone system's call scheduling does that.
How it works
- 01
Paste your plumbing website.
Leap reads services, service area and any fees you publish.
- 02
Write your emergency and shutoff text.
Add the after-hours number and what callers should do while they wait.
- 03
Forward your line.
Dial your carrier's code for all calls or ring-first.
Frequently asked questions
How does a plumber forward calls to Leap at night?
Dial your carrier's forwarding code when you close and the off code in the morning, or use your phone system's call scheduling. Leap answers what's forwarded.
Will Leap dispatch a plumber?
It doesn't dispatch. It marks the call urgent and sends the details to the people your routing rules name, so your on-call plumber can call back.
Can it quote a price for a drain clearing?
Only prices you approve. If you'd rather not quote by phone, Leap says your team will confirm pricing.
What does Leap do with a gas smell call?
If a caller describes a danger to life, Leap tells them to call emergency services now and ends the call. It doesn't dial 911 for them.
Can Leap book service calls into my calendar?
By default it takes a request your office confirms. With Google Calendar connected it can book open times. It can't move or cancel jobs.
Does it connect to my field service software?
No. Leap sends summaries by text and email and keeps calls in its inbox with recordings and transcripts. Your team enters jobs in your own system.
Can it speak Spanish with customers?
You can turn on Spanish or up to two languages alongside English.
What happens when a renter calls about a leak?
Leap takes the details, notes that the caller rents, and can ask for the landlord's contact if you add that question.
What does Leap cost for a plumbing shop?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give plumbers a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.