AI receptionist for estheticians
An AI receptionist for estheticians and skin studios.
Facials, waxing and peels keep your hands busy and the treatment room quiet. Leap answers the phone outside the room from the prep and aftercare notes you approve.
Leap is an AI phone receptionist for estheticians and skin care studios. It answers forwarded calls about facials, waxing, peels and products from the service menu and prep notes you approve, takes a booking request with the service and preferred time, flags reaction calls for you, and texts you a summary after each call.
104,200. Skincare specialists held about 104,200 US jobs in 2025; BLS says evening and weekend hours are common.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025
Your prep notes. Leap answers prep and aftercare questions only from the text you approve, word for word.
Flagged, not advised. A caller describing a skin reaction is marked for you; Leap gives no medical advice.
Request, not a guess. Leap takes a booking request with service and preferred time; your studio confirms the slot.
$149/mo. Leap costs $149 a month, first 100 calls included, then $0.99 a call.
What calls does an esthetician get?
Skin studio calls cluster around a few questions: what a treatment costs, how to prepare, and when the next opening is. The prep questions matter most, because a client who used a retinoid before a wax or skipped sunscreen before a peel may need a different plan.
New treatment questions
Facial types, peel strength, waxing areas, prices and how long each takes, from your menu.
Prep before a visit
What to stop using and for how long, answered from your approved prep notes only.
Aftercare and reactions
Routine aftercare from your notes. Redness, swelling or burning that worries the caller is flagged for you.
Products and gift cards
What you carry and how to buy, from your product card.
What should the receptionist ask a skin care caller?
Leap collects the caller's name and number, the treatment they want, a preferred day and time, whether it's a first visit, and how they found you. For first visits you can add a question such as "Are you currently using any prescription skin products?" so the answer is waiting in the summary.
What does it sound like on the phone?
"Good morning. This is Sophie from Glow Skin Studio. How can I help?" The greeting uses your studio name and the time of day, and you can edit it.
"How long before a Brazilian should I stop shaving?"
Answered from the prep card you wrote.
"Do you do chemical peels for acne scars?"
Answered from your menu, then Leap takes a consult request.
"My face is still red two days after my facial."
Leap does not assess it. It takes details, marks the call urgent, and texts your team.
Which calls should go to the esthetician?
Reaction calls, refund requests and anything that needs your judgment about a client's skin. Leap marks those urgent or routine in the summary, and you can write a routing rule in plain English, such as "text me about any call that mentions a reaction."
You can also turn on live transfer during open hours. Leap rings you, says who is calling and why, and you press 1 to take it. If a caller describes a life-threatening reaction, Leap tells them to call emergency services now.
When do skin care clients call?
Around work hours, which is when you're booked. BLS says part-time work is common for skincare specialists and that evenings and weekends are typical (bls.gov/ooh/personal-care-and-service/skincare-specialists.htm). Many clients book before events and holidays, so calls bunch up then.
Forward all calls to Leap, or have your phone ring first and let Leap answer when you're in a treatment. Evening-only coverage uses your carrier's or phone system's call scheduling.
How it works
- 01
Paste your studio website.
Leap reads your treatment menu, prices and policies into cards.
- 02
Add your prep and aftercare notes.
Write them once. Leap reads them back exactly.
- 03
Forward your number.
Keep your number. Pick all calls or ring-first with your carrier's code.
Frequently asked questions
Will Leap tell a client whether a reaction is normal?
No. It takes the details, marks the call urgent and sends it to you. It does not diagnose or advise on symptoms.
Can it answer pre-treatment questions about retinoids or shaving?
Yes, if you write the answer on a card. Leap reads only what you approve and says it doesn't know when a question isn't covered.
Can Leap book a facial into my calendar?
By default it takes a request your studio confirms. With Google Calendar connected it can book open times directly. It can't move or cancel bookings.
Does it sell products over the phone?
It doesn't take payment. It answers what you carry and how to buy, from the text you approve.
I'm a solo esthetician renting a room. Is that enough to use Leap?
Yes. Forward your cell or studio line. Ring-first mode lets you answer when you can and Leap picks up when you can't.
Can Leap ask first-time clients about prescription skin products?
Yes. Add the question to your setup and the answer shows up in the call summary.
Can clients hear it in Spanish?
You can turn on Spanish or up to two languages alongside English.
What happens if a caller wants to cancel tomorrow's wax?
Leap takes the message and sends it to you. If you have a cancellation policy on a card, it reads that policy to the caller.
What does Leap cost for a skin studio?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give estheticians a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.