AI receptionist for lash studios
An AI receptionist built for lash studios.
A lash artist can't look up from a client's eyes to answer the phone. Leap explains full sets, fills, your fill window and prep rules from your approved facts, takes requests, and flags irritation calls for the artist.
Leap is an AI phone receptionist for lash studios. It answers forwarded calls in your studio's name, explains full set, fill, lift and removal prices from the menu you approve, reads your fill window, patch test and prep rules, takes requests with the service and last appointment date, and marks calls about irritation or swelling urgent for the artist.
Eye area. The FDA treats eyelash extensions and their adhesives as cosmetics and warns that reactions in the eye area can be particularly troublesome.
U.S. Food and Drug Administration, Eye Cosmetic Safety, read 2026
Fill or full set. Leap asks when the client's last appointment was, so it can apply your fill window before quoting a fill or full set.
Your rules. Leap reads your patch test, prep and cancellation rules only as your studio writes them.
Urgent flag. A client calling about itching, redness or swelling is marked urgent and texted to the artist mid-call.
Booking link by text. If you book online, Leap can text the caller your booking link during the call.
What calls does a lash studio get?
Lash calls center on one question: 'Is this a fill or a full set?' Your answer depends on how long it's been and how many lashes are left. Callers also ask the difference between classic, hybrid and volume, whether they need a patch test, and how to prepare.
The FDA says false eyelashes, extensions and their adhesives must meet cosmetic safety and labeling rules, and that 'an allergic reaction, irritation, or other injury in the eye area can be particularly troublesome' (fda.gov, Eye Cosmetic Safety). Studios that require patch tests can have Leap explain the rule on the first call.
Fill vs full set
Your fill window and what happens if a client is past it.
Style questions
Classic, hybrid, volume, lash lifts and brow services from your menu.
Prep and patch tests
Come without mascara, no caffeine if you ask that, and patch test timing.
Irritation calls
Itching, redness or swelling after a set, sent to the artist.
What should Leap collect on a lash call?
For a booking request, Leap asks for the client's name, the service, the date of the last set or fill, whether they've had a patch test if you require one, the artist and the times that work.
For an irritation call, it takes when the set was done, who did it and what the client is noticing, then flags the call.
What does a lash studio call sound like?
A typical opening: 'Good afternoon. This is Sophie from Flutter Lash Studio. How can I help?'
Sample questions it answers from your approved facts: 'How much is a volume fill?', 'My last fill was four weeks ago. Is that still a fill?', 'Do I need a patch test?' Whether a reaction is an allergy goes to the artist.
Which lash calls go to a person?
Itching, redness, swelling and eye pain go to the artist as urgent messages. Leap does not give medical advice. For a life-threatening situation it tells the caller to call emergency services now.
Removal requests after a bad set, complaints and refund requests go to the owner. If you turn on live transfer, Leap can transfer during open hours.
When do lash calls peak?
Before weddings, vacations, graduations and the December holidays. Fill calls follow your clients' cycle, so a busy month of full sets brings a wave of fill calls a few weeks later.
Forward all calls when you work alone, or use ring-first so the phone rings at the desk and Leap answers when you're mid-set.
How it works
- 01
Paste your studio website.
Leap drafts answers from your lash menu, policies and Google listing.
- 02
Write your fill window.
Tell Leap how many weeks count as a fill, and your patch test and prep rules.
- 03
Forward your number.
Keep your number. Each answered call lands in your inbox with a summary.
Frequently asked questions
How does Leap decide whether a caller needs a fill or a full set?
It asks when the last appointment was and applies the fill window you wrote. If your policy depends on how many lashes are left, it explains that and takes the request.
Can Leap explain our patch test rule?
Yes, as you write it, including how far ahead of the appointment the test has to happen.
What does Leap do with a client who has swollen eyelids after a set?
It does not give medical advice. It takes the details, marks the call urgent and texts the artist mid-call.
Can Leap book lash appointments?
With Google Calendar connected, Leap can book open times. Otherwise it texts your booking link or takes a request for you to confirm.
Can a client move a fill through Leap?
Leap takes the change request for you. It doesn't move appointments itself, and it can repeat your late and cancellation policy if you approve it.
Does Leap know the difference between classic, hybrid and volume?
It explains them from your service descriptions. If a detail isn't written, it takes a message and saves the question.
How does a solo lash artist forward calls to Leap during a set?
Forward all calls with your carrier's dial code before a set, or use ring-first so Leap answers only the calls you don't pick up.
What does Leap cost for a lash studio?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give lash studios a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.