AI receptionist for optometrists
An AI receptionist built for optometry practices.
Leap answers every call to your practice, books eye exams, handles contact lens and glasses questions, and triages eye injury calls while your doctor is in a 30-minute examination. It learns your practice from your website and goes live in five minutes.
Leap is an AI phone receptionist for optometry practices. It handles eye exam scheduling, contact lens prescription questions, glasses order status calls, and eye injury triage in a natural voice, captures what your front desk needs, and texts back anyone who calls mid-exam. Setup takes about five minutes.
5 min. Leap goes live in about five minutes: paste your practice website, review what it learned, and forward your number.
24/7. Leap handles after-hours calls about eye injuries, foreign bodies, and sudden vision changes and gives your triage guidance.
2+ calls. Leap handles two or more calls at once so no patient hits a busy tone while your front desk is processing a glasses order.
94%. Leap handles routine optometry front-desk calls on its own and routes only the calls that genuinely need your staff.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so your team never loses a booking request or glasses pickup call in voicemail.
$149/mo. A Leap receptionist for your optometry practice costs a fraction of a live answering service, with no per-call fees.
Why optometry practices miss calls during exam hours
An optometrist doing a dilated exam, refraction, or contact lens fitting is unavailable for 20 to 40 minutes at a stretch. The front desk managing pre-testing and frame selection often cannot reach every call. Callers booking routine exams have no loyalty to voicemail: they book with whoever answers first.
Eye injuries are the high-stakes case. A caller with a foreign body in their eye or sudden vision loss needs to hear a human voice immediately. Leap answers that call, gives your first-response guidance, and transfers to your on-call doctor for genuine emergencies. Routine calls are handled and summarized so your team stays in the exam room.
Eye exam scheduling
Leap captures the caller's name, the type of exam they need, and their insurance plan, then texts your front desk to confirm the appointment.
Eye injury triage
Leap gives your standard guidance for foreign bodies, chemical exposure, or sudden vision changes, and pages your on-call doctor when the situation is urgent.
Contact lens prescription questions
Leap answers questions about your contact lens brands, trial availability, and prescription refill process from your knowledge base.
Glasses order status
Leap tells callers when their frames or lenses are expected in based on the information your team has logged, so the front desk does not get pulled for routine status updates.
What does Leap do during an optometry office call?
Leap answers in your practice's name in a natural voice. No menus, no hold music. It answers from your knowledge base built from your site: your exam types, accepted insurances, frame brands, contact lens lines, and hours. When a caller asks something outside that base, Leap takes their information and logs the gap for your team to fill.
Every call ends with a recording, a full transcript, and a prioritized summary. Eye injury calls are flagged urgent. Routine booking requests are queued clearly, so your front desk handles the right calls in the right order.
Keep your practice number and set your own triage rules
You keep your existing practice number. Calls forward to Leap on your rules: every call, after hours only, or only when your line is busy or unanswered. Set your on-call doctor's transfer number in your dashboard and change it anytime.
You define what constitutes an eye emergency for your practice. Leap follows your protocol, not a generic one. Routine calls are handled and summarized. Urgent calls reach the right person fast.
How it works
- 01
Paste your practice website.
Leap reads your site and Google listing and builds a knowledge base of your exam types, accepted insurances, contact lens brands, and hours.
- 02
Review what it learned.
Add your eye injury triage protocol, your on-call transfer number, and any specialty lens or frame details in one tap.
- 03
Forward your number and go live.
Keep your current number. The next exam booking or injury call gets answered, handled, and summarized in your inbox.
Frequently asked questions
Can Leap handle eye injury calls after office hours?
Yes. You set the triage rules. Leap gives your standard first-response guidance for foreign bodies, chemical exposure, or sudden vision changes, and pages your on-call doctor for genuine emergencies. Routine calls never trigger a page.
Will Leap replace my front desk?
No. Leap covers the calls that come in during exams and busy checkout windows. Your staff handles patients in the office while Leap ensures every caller gets a real response.
Can Leap book eye exams?
Leap captures the caller's name, exam type, insurance plan, and preferred appointment time, then texts your front desk to confirm. If your site has an online booking link, Leap sends it to the caller directly.
Does Leap know which vision insurance plans we accept?
Leap pulls your accepted vision plans from your website. You can add or correct any plan in one tap. It answers what it knows and routes uncertain insurance questions to your front desk.
Can I run Leap only after hours?
Yes. Set Leap to answer every call, after hours only, or only when your line is busy. Configure the schedule per day and adjust it anytime from your dashboard.
Will my practice keep its existing phone number?
Yes. Calls forward to Leap on your rules and are never ported, so patients who have your number continue to reach you through the same contact.
How long does setup take?
About five minutes. Paste your website URL, review the knowledge base Leap built, and forward your number. Most optometry practices finish during a lunch break.
What does my team see after each call?
Every call leaves a recording, a full transcript, and a short summary with the action your team needs to take, all searchable in your dashboard inbox.
How much does an AI receptionist for an optometry practice cost?
Leap's founding rate is $149 a month and includes the first 100 calls, then $0.99 per call after that. No setup fee, no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound robotic to patients?
No. Leap uses a natural voice that picks up in one ring with no menus and no hold music. Patients speak normally and Leap responds in your practice's name.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and logs the question for your team. Answer it once and Leap knows it for every future caller.
Keep exploring
Give optometrists a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.