AI receptionist for optometrists
An AI receptionist built for optometry practices.
Eye care offices field exam requests, vision plan questions and 'are my glasses ready?' calls all day. Leap answers from your approved facts, takes exam and contact lens requests, and flags sudden vision changes for your team.
Leap is an AI phone receptionist for optometry practices. It answers forwarded calls in your practice's name, takes eye exam and contact lens reorder requests with the patient's vision plan and last exam date, answers questions about plans, frames and hours from facts you approve, and marks calls about sudden vision changes urgent for your team.
Evenings and weekends. BLS notes optometrists' schedules may include evenings and weekends, so callers expect answers outside a nine-to-five day.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, read 2026
Plan details. Leap collects the caller's vision plan, medical insurance and last exam date on new exam requests.
Urgent flag. Calls about sudden flashes, floaters or vision loss are marked urgent and sent to your team with the emergency guidance you approve.
Your answers. Leap answers which plans you take, exam prices and frame questions only from facts your practice approves.
Your number. Your practice keeps its number and forwards calls to Leap, either all of them or only the ones the desk misses.
What calls does an optometry practice get?
Optometry calls are a mix of booking, insurance and retail. Patients ask whether you take their vision plan, how much an exam is with contact lens fitting, whether their glasses are ready, and how to reorder lenses. Fewer but more important calls describe red eyes, flashes of light or sudden blurry vision.
BLS reports that 61% of optometrists work in offices of optometrists and 13% in retail, and that schedules 'may vary to include evenings and weekends' (bls.gov/ooh/healthcare/optometrists.htm). Callers shopping for an exam often call after work.
Exam requests
Annual exams, contact lens fittings, and kids' exams before school.
Vision plan questions
Which plans you accept and what the plan covers toward frames, if you approve that answer.
Contact lens reorders
Brand, prescription on file and whether the prescription is still current.
Glasses pickup
Order status questions Leap can take as a message for the optical team.
What should Leap collect on an eye care call?
For an exam, Leap asks for the patient's name, date of birth if you want it, vision plan and medical insurance, last exam date, whether they wear contacts, and the times that work.
For a reorder, it takes the lens brand, the patient's name and the pickup or ship preference. For an eye symptom, it takes what the caller describes and when it started, then flags the call.
What does an optometry call sound like?
A typical opening: 'Good afternoon. This is Sophie from Clearview Eye Care. How can I help?'
Sample questions it answers from your approved facts: 'Do you take VSP?', 'How much is an exam with a contact lens fitting?', 'Are you open Saturdays?' Order status for a specific pair of glasses goes to your optical staff as a message unless you give Leap that information.
Which eye care calls go to a person?
Sudden vision loss, flashes and new floaters, eye injuries and chemical splashes are urgent. Leap gives your approved emergency guidance, marks the call urgent and texts your team mid-call. For a life-threatening situation it tells the caller to call emergency services now.
Prescription questions and billing disputes go to your team as messages. If you turn on live transfer, Leap can transfer during open hours.
When do optometry calls peak?
Back-to-school brings kids' exams in late summer. December brings calls from patients using vision benefits and flexible spending money before the year ends, and January brings questions about reset benefits.
Forward all calls, or use ring-first so your desk answers and Leap takes overflow during busy optical hours. After-hours-only forwarding is set with your carrier or phone system.
How it works
- 01
Paste your practice website.
Leap drafts answers about exams, plans, hours and your optical shop.
- 02
Write your urgent-symptom guidance.
Tell Leap what to say about flashes, floaters and eye injuries, and who gets the urgent text.
- 03
Forward your number.
Keep your number. Each answered call arrives with a summary.
Frequently asked questions
Can Leap tell patients whether we take their vision plan?
Yes, from the list of plans you approve. If a plan isn't listed, Leap takes a message instead of guessing.
What does Leap do when a caller reports flashes and floaters?
It gives the emergency guidance you approved, marks the call urgent and sends it to your team mid-call. It does not judge how serious the symptom is.
Can Leap take contact lens reorders?
It takes the patient's name, lens brand and pickup or ship preference, then sends the request to your team to fill.
Can Leap book eye exams?
With Google Calendar connected, Leap can book open times. Leap does not connect to optometry practice software, so most practices have it take a request their desk confirms.
Can patients move an exam through Leap?
Leap takes the change request for your desk. It doesn't move appointments itself.
Will Leap tell callers if their glasses are ready?
Only if you give it that information. Otherwise it takes the order name and sends the question to your optical team.
Will Leap sign a Business Associate Addendum for our optometry practice?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
How does an optometry office forward overflow calls to Leap?
Choose ring-first forwarding and dial your carrier's code. Your desk phones ring first, and Leap answers the ones nobody picks up.
What does Leap cost for an optometry practice?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give optometrists a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.