AI receptionist for auto repair shops
An AI receptionist built for auto repair shops.
Leap answers repair status calls, appointment requests, and diagnostic quote inquiries. It frees your service advisors to focus on the vehicles in the shop while every caller gets an answer.
Leap is an AI phone receptionist for auto repair shops. It answers repair status calls, appointment requests, diagnostic quote inquiries, and tow-in coordination calls in a natural voice, captures the vehicle and caller details your desk needs, and texts back missed callers. Setup takes five minutes and keeps your existing number.
5 min. Leap goes live in about five minutes: paste your shop website, check what it learned, and forward your service line.
24/7. Leap answers after hours and on weekends when customers call to check repair status or book a morning drop-off.
2+ calls. Leap handles two or more calls simultaneously so a status inquiry never ties up the line when a new appointment is calling.
94%. Leap handles routine status and appointment calls on its own and pages a service advisor only for what genuinely needs one.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so vehicle details, caller name, and repair questions are never lost.
$149/mo. Leap costs a fraction of a live answering service with no per-call fees and no contract required.
The repair status call is the most common call a shop gets
Service advisors in a busy auto repair shop cannot answer the phone when they are writing up a vehicle, talking to a tech, or helping a customer at the counter. The call goes to hold, then to voicemail. The customer who wants to know if their car is ready calls back. And again. Each callback is a distraction from the shop floor.
Appointment calls have the same problem. A customer calling to schedule an oil change or a brake inspection hits a busy line and books online with a quick-lube chain. The shop loses the job because no one answered.
Repair status inquiries
Leap answers questions about repair timeline and readiness based on your general status update process, captures the caller's name and vehicle, and queues a callback from your advisor if a specific update is needed.
Appointment booking
Leap captures service type, vehicle year and make, and the customer's preferred drop-off time, and queues the appointment request for your service desk to confirm.
Diagnostic quote requests
Leap takes calls from customers describing symptoms, captures the vehicle details and the complaint, and routes a callback from your tech or advisor for a proper quote.
Tow-in coordination
Leap handles calls from tow drivers and customers bringing in a vehicle unannounced, captures the vehicle and issue, and notifies your desk so the intake process is ready.
What does an AI receptionist do for an auto repair shop?
An AI receptionist answers your shop's phone in a natural voice, handles the calls that pull your service advisors away from the floor, and captures the information your desk needs to follow up. Leap knows your shop from your website: the services you offer, your hours, your general appointment process, and the vehicles you work on.
Callers do not hit a menu or wait on hold. They state their need, Leap responds, and your advisor gets a clean summary with vehicle, caller name, and what the customer needs.
How Leap handles the status call problem without access to your repair queue
Leap does not have access to your shop management system, but it handles status calls by capturing the customer's name and vehicle and giving your general timeline response. If the customer needs a specific update, Leap queues a callback from your advisor. This alone cuts the repeat status callbacks that interrupt your floor.
You can set Leap to transfer a call to a service advisor when the customer has a genuine urgency, and to handle everything else in the queue. Your team works the floor. Leap works the phone.
How it works
- 01
Paste your shop website.
Leap reads your site and builds a knowledge base of your services, vehicle types, hours, and appointment process.
- 02
Review and correct what it learned.
Add your general status response, set your tow-in routing rules, and flag the call types you want transferred to an advisor.
- 03
Forward your service line and go live.
Keep your current number. The next status call or appointment request gets answered and summarized in your inbox.
Frequently asked questions
Can Leap tell customers if their car is ready?
Leap answers with your general status update process and captures the customer's name and vehicle for an advisor callback if a specific update is needed. It does not access your shop management system directly, but it handles the initial call so your advisors are not interrupted on the floor.
Can Leap book service appointments?
Leap captures the service type, vehicle year and make, and preferred drop-off time, and sends the appointment request to your desk for confirmation. If you have an online booking link, Leap texts it to the caller.
How does Leap handle a tow-in call?
Leap captures the tow driver or customer's name, vehicle, and the presenting issue, and notifies your desk so the intake process can prepare. You set whether tow-in calls get transferred to an advisor directly.
Can I use Leap after hours only?
Yes. Configure Leap for every call, after hours only, or only on overflow. You set the schedule and adjust it any time.
Will I keep my existing shop phone number?
Yes. You keep your number and forward calls to Leap on the rules you set. Nothing about your existing line changes.
How long does setup take?
About five minutes. Paste your website, review the knowledge base, and forward your number. Most shop owners or service managers do it on a phone during a slow hour.
What information is captured from each call?
Caller name, phone number, vehicle year and make, service type or complaint, and the follow-up needed. Every call also has a full recording and transcript in your inbox.
How much does an AI receptionist for an auto repair shop cost?
Leap's founding rate is $149 a month and includes the first 100 calls answered, then $0.99 per additional call. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound natural on the phone?
Yes. Leap answers in one ring in a natural voice with no menus and no hold music. It uses your shop's name and the caller speaks normally.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and files the question. You answer it once and Leap knows it for every future caller.
Keep exploring
Give auto repair shops a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.