AI receptionist for auto repair shops
An AI receptionist built for auto repair shops.
Service writers juggle the counter, the bays, and the phone. Leap takes the year, make, model, mileage, and symptom on each answered call, and sends the request to the front.
Leap is an AI phone receptionist for auto repair shops. It answers appointment, symptom, pricing, and tow-in calls from the facts you approve, records the vehicle, mileage, warning lights, and whether the car drives, and sends your service writer a summary. Repair status and estimate approvals stay with your team.
Year, make, model. Leap records the vehicle, mileage, symptom, and warning lights on each request, so writers start the ticket ready.
Request, not a guess. Leap takes the drop-off request and preferred day, and your shop confirms the bay time.
Your prices. Leap quotes only the prices you approve, such as an oil change or diagnostic fee, and takes a message for the rest.
Ring me first. The shop phone rings first, and Leap answers when the counter is busy or the call is missed.
Spanish. You can turn on Spanish, or up to two languages alongside English, for customers who prefer them.
What calls does an auto repair shop get?
Shop calls are a mix of new work and customers checking on cars already in the bay. New work needs vehicle details; status calls need a person with the ticket.
Appointment requests
Oil changes, brakes, tires, inspections. Leap takes the vehicle, the service, and the preferred drop-off day.
Symptom calls
A noise, a check engine light, a pull to one side. Leap records what the caller describes and whether the car is safe to drive in, without guessing a diagnosis.
Price questions
Leap gives the prices and diagnostic fee you approve and says the writer will confirm after inspection.
Tow-ins
Leap records where the car is and whether a tow is arranged, and can text the shop mid-call.
"Is my car ready?"
Leap has no connection to shop management software, so it takes the name and vehicle and sends the question to your writer.
What Leap asks about the vehicle
Year, make, model, mileage, the symptom in the caller's words, warning lights on the dash, whether the car drives, whether they need a ride or loaner, and the preferred drop-off. You can add an AI column such as "Drivable" or "Service type" so writers can sort the inbox.
A sample auto repair call
With the default greeting, a caller hears: "Good morning. This is Ben from Eastside Auto. How can I help?"
From your approved facts Leap can answer "Do you work on European cars?", "How much is a diagnostic?", and "Do you have a shuttle?". When a fact is missing, it says so and takes a message.
Which shop calls go to a person?
Estimate approvals, repair status, warranty disputes, and comebacks belong with your writer. Leap takes them as messages. You can turn on live transfer to the counter during your listed open hours; the writer hears who is calling and why before pressing 1, and if nobody answers Leap takes a callback.
Seasons and hours
Shops often see battery and tire calls in the first cold weeks, AC calls in early summer, and road-trip checks before holidays. Many calls come before opening and after close. Forward every call at night, or use Ring me first all day so Leap catches what the counter misses.
How it works
- 01
Paste your shop website.
Leap reads your services, hours, makes you work on, and location.
- 02
Check the cards.
Add your diagnostic fee, standard prices, shuttle or loaner policy, and towing partners.
- 03
Forward your service line.
Dial your carrier's code for Ring me first or Forward every call.
Frequently asked questions
What does Leap ask a customer with a check engine light?
Year, make, model, mileage, whether the light is steady or flashing, any symptoms, whether the car drives, and when they can drop it off. It does not diagnose.
Can Leap tell a customer their car is ready?
No. Leap has no connection to shop management systems, so it takes the question and your writer calls back.
Can Leap quote repair prices?
Only the prices you approve, such as an oil change or a diagnostic fee. Everything else gets a callback after inspection.
Can Leap book bay time?
With Google Calendar connected it can book open slots. Without it, Leap takes a request and your writer confirms. It does not move or cancel appointments.
How does Leap handle a tow-in?
It records the car's location, the vehicle, and whether a tow is arranged, and can text the shop mid-call so you expect it.
Can the writer take over a call?
Yes. People who can edit the business can listen in from the inbox and take over a live call.
Can Leap remind customers about appointments?
Leap can send an appointment reminder text two days ahead and a reminder call the day before.
Will Leap answer before we open?
If calls forward to Leap, yes. Dial the forwarding code at close and the off code when you open, or set your phone system's own schedule.
What does Leap cost an independent shop?
The founding rate is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give auto repair shops a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.