Solution
Reduce no-shows with reminders that send themselves.
Many no-shows are forgotten appointments. Leap can remind patients and clients for you, with a text two days ahead and a call the day before, and it answers when they call back with a question.
Reducing no-shows means making sure people remember the appointment and can reach you when plans change. Leap can send reminders you turn on, a text two days before and a call the day before, for appointments you add, import or that Leap books. Callers who leave a request get a text saying it reached your office.
2 days + 1 day. When you turn on reminders, Leap texts two days before the appointment and calls the day before.
Request receipt. Callers who leave an appointment request get a text saying the request reached your office.
Request, not a guess. By default Leap takes the request and your team confirms the time. It does not promise a slot it can't see.
Google Calendar. With Google Calendar connected, Leap can book open time directly during the call.
Front desk. Calls asking to change or cancel an existing appointment are passed to your front desk with the caller's details.
Why do appointments turn into no-shows?
Most no-shows come from a gap between booking and the day itself. The caller heard a time once on the phone, nothing arrived in writing, and the week got busy. Others meant to call and change the time but hit voicemail and gave up.
Two things help: a reminder close enough to the appointment that it is still on the person's mind, and a phone line that answers when they call with a question.
How Leap's appointment reminders work
Reminders are a setting you turn on. Leap sends a text two days before the appointment and places a short call the day before. They cover appointments your staff adds by hand, appointments you import, and appointments Leap books.
When someone calls back wanting a different time, Leap takes the request and passes it to your front desk, so a person makes the change in your calendar or practice system.
Text two days ahead
A short text with the appointment time goes out two days before.
Call the day before
A reminder call the day before reaches people who skim past texts.
Changes go to your team
Requests to move or cancel are handed to your front desk with the caller's name and number.
Outcomes on the record
The result of each reminder text and call is logged in Leap.
What happens when someone calls to book?
By default Leap takes an appointment request: name, reason for the visit, preferred day and time, and callback number. It tells the caller the team will confirm the time, and the caller gets a text saying the request reached your office.
If you connect Google Calendar, Leap can write the appointment into open time during the call. Leap does not connect to dental or medical practice management systems, so practices on those keep confirming requests by hand.
How it works
- 01
Turn on reminders.
Switch on appointment reminders in Leap and add or import your upcoming appointments.
- 02
Leap reminds.
A text goes out two days ahead and a call the day before, from your Leap number.
- 03
Your team handles changes.
Anyone who needs a different time is passed to your front desk with their details.
Frequently asked questions
Does Leap send appointment reminders?
Yes, when you turn them on. Leap texts two days before the appointment and calls the day before, for appointments you add, import or that Leap books.
Can patients change their appointment by calling Leap?
Leap takes the request and passes it to your front desk with the caller's name, number and what they asked for. A person on your team makes the change in your calendar or practice system.
Does Leap book straight into my calendar?
With Google Calendar connected, yes: it can book open time on the call. Without a connected calendar, Leap takes a request your team confirms.
Does Leap connect to Dentrix, Open Dental or other practice software?
No. Leap has no practice management or EHR integration. Dental and medical offices get appointment requests by text, email and the Leap inbox, and confirm them in their own system.
What does a caller hear after leaving an appointment request?
Leap tells them the team will confirm a time, and they get a text saying the request reached your office. It does not promise a specific time it hasn't booked.
What if nobody acts on an appointment request?
If requests sit untouched for a day, Leap sends a reminder to you and your editors. You can turn that reminder off for yourself in Team & notifications.
What does Leap cost for a practice that wants reminders?
Leap is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Which businesses use reminders to cut no-shows?
Appointment businesses where an empty slot is lost revenue: dental and orthodontic offices, med spas, chiropractors, physical therapy clinics, salons and fitness studios.
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