Solution
Appointment scheduling managed by AI, not headcount.
Leap handles the full scheduling lifecycle: booking new appointments, rescheduling, cancellations, and calendar management, over the phone, any hour, without a front desk employee.
Appointment scheduling is the ongoing management of your calendar across new bookings, reschedules, and cancellations. Leap handles the full lifecycle over the phone: it checks availability, confirms new slots, processes changes, and keeps your calendar accurate. No front desk staff needed. Setup takes about five minutes.
Full lifecycle. Leap manages new bookings, reschedules, and cancellations, so your calendar stays accurate without manual intervention.
24/7. Callers can schedule, reschedule, or cancel any hour of the day without needing to reach a staff member.
Every change logged. Each scheduling interaction is captured with a transcript and summary so your records are always current.
5 min. Scheduling management is live in about five minutes, using your existing phone number and calendar rules.
No hold time. Callers are never put on hold to reach a scheduler. Leap answers and manages the appointment immediately.
What is appointment scheduling versus appointment booking?
Appointment booking is the initial act of reserving a slot. Appointment scheduling is the full ongoing management of your calendar: new bookings, changes, cancellations, and the rules that govern all of them.
A small business with a moderate client volume spends a significant share of front-desk time on scheduling tasks, not just first-time bookings. Rescheduling requests, cancellations with short notice, and waitlist management all require a live person or an automated system that can handle the full workflow.
Why is manual scheduling such a drain on small businesses?
Every reschedule call requires a staff member to pull up the calendar, check availability, cancel the old slot, book the new one, and confirm the change. That process takes three to five minutes per call and interrupts whatever else is happening.
Leap runs the same process conversationally over the phone in under two minutes, any hour, without interrupting your team. The result is a calendar that stays accurate without the labor cost.
Reschedules handled on the call
Callers say they need to move their appointment. Leap finds the booking, cancels it, and books the new slot before they hang up.
Cancellations logged immediately
A cancelled slot is logged right away, freeing the time for a waitlist caller or a same-day booking.
Rules enforced consistently
Leap applies your scheduling rules, like 24-hour cancellation notice, without exception or emotion.
No double-bookings
Leap checks availability before confirming any slot, so two callers cannot book the same time.
How Leap manages the full scheduling workflow
A caller rings to reschedule. Leap identifies the existing booking, asks when they would like to move it, checks availability, cancels the original slot, and confirms the new time. The caller hangs up with a confirmed change and you get a notification.
New bookings, reschedules, and cancellations all run through the same Leap interface. Your calendar reflects each change automatically. No manual entry required.
How it works
- 01
Set your scheduling rules.
Define your available hours, service durations, cancellation policy, and any buffer times. Leap enforces these on every call.
- 02
Leap manages the calendar.
New bookings, reschedules, and cancellations are all handled over the phone by Leap, any hour.
- 03
Every change is logged.
Each scheduling interaction lands in your inbox with a transcript and summary. Your calendar is always current.
Frequently asked questions
What is the difference between booking and scheduling?
Booking is the initial reservation. Scheduling is the ongoing management of your calendar, including reschedules and cancellations. Leap handles both over the phone, any hour, without staff involvement.
Can Leap handle reschedule requests?
Yes. Leap identifies the existing appointment, cancels it, checks availability for the new time, confirms the change with the caller, and logs everything. The caller hangs up with a confirmed new slot.
Can Leap enforce a cancellation policy?
Yes. You set your cancellation rules in Leap's dashboard, such as 24-hour notice required. Leap applies them consistently on every call.
Does Leap connect to my existing calendar?
Google Calendar and Outlook Calendar connect natively. Other scheduling tools connect through Zapier.
What if two callers try to book the same slot?
Leap checks availability before confirming. Once a slot is taken, Leap offers the next available time to any subsequent caller.
Can callers reschedule or cancel at any hour?
Yes. Leap operates 24/7. A caller who needs to cancel at 7am or reschedule at 9pm can do so without reaching a staff member.
Does my team get notified of scheduling changes?
Yes. Each booking, reschedule, and cancellation generates a notification. You can set which changes trigger an alert.
Do I keep my existing phone number?
Yes. You forward your existing business line to Leap. Callers always dial the number they already know.
How much does this cost?
Scheduling management is included in Leap's founding rate of $149 a month, covering the first 100 calls, then $0.99 per additional call. No per-reschedule fees.
How long does setup take?
About five minutes. You enter your service types, durations, available hours, and calendar connection. Leap is ready to manage your schedule immediately.
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