AI receptionist for physical therapy clinics
An AI receptionist built for physical therapy clinics.
Leap answers every call to your clinic, handles new-patient referral intake and insurance authorization questions, and covers calls that come in while your therapists are in sessions. It learns your clinic from your website and goes live in five minutes.
Leap is an AI phone receptionist for physical therapy clinics. It handles physician referral calls, insurance authorization inquiries, appointment scheduling, and session reschedules in a natural voice, captures the details your front desk needs, and texts back anyone who calls during a session. Setup takes about five minutes.
5 min. Leap goes live in about five minutes: paste your clinic website, review what it learned, and forward your number.
24/7. Leap captures new referral intake and appointment requests outside business hours when physicians and patients call after clinic closes.
2+ calls. Leap handles two or more calls at the same time so a referring physician never hits a busy signal while your front desk fields another call.
94%. Leap handles routine PT clinic calls on its own and escalates to a human only for situations that genuinely require one.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so your team always knows the referral details or schedule change that was requested.
$149/mo. A Leap receptionist for your PT clinic costs a fraction of what a live answering service charges, with no per-call fees.
Why physical therapy clinics lose referrals to missed calls
A physical therapist is in a one-on-one session for 45 to 60 minutes. During that time the phone rings: a physician's office is faxing a referral and calling to confirm, a patient wants to reschedule, or a new patient has an insurance authorization question. A front desk handling two active sessions and a check-in cannot reach every one of those calls.
Referring physician offices call once and move on if they reach voicemail. A single missed referral call represents multiple visits and recurring revenue. Leap answers in your clinic's name, captures the referral details your intake team needs, and makes sure no physician call falls through.
Physician referral intake
Leap captures the referring physician's name, the patient, and the diagnosis code or condition, then queues the referral for your intake coordinator to confirm.
Insurance authorization questions
Leap answers what it knows about your accepted insurances and authorization process from your knowledge base, and routes live verification calls to your billing team.
New patient scheduling
Leap captures the new patient's name, referral condition, and preferred appointment time, then texts your front desk the details to confirm.
Session reschedules
Leap takes the new time the patient wants, captures any relevant details, and texts the request to your scheduler to fill the slot.
How does Leap handle the calls a PT clinic gets?
Leap answers in your clinic's name in a natural voice. No menus to press, no hold music to endure. It answers from your knowledge base built from your site: your therapists' specialties, conditions treated, accepted insurances, and intake requirements. When a caller asks for something outside that base, Leap takes their information and logs the question.
Every call ends with a recording, a full transcript, and a summary that tells your front desk exactly who called, what they needed, and what step to take next. Your team starts each session block with a clear action list, not a voicemail box.
Keep your clinic number and run Leap on your schedule
You keep your existing clinic phone number. Calls forward to Leap on your rules: every call, after hours only, or only when your line is busy. You set the schedule per day and adjust it anytime without calling a phone company.
Urgent referral calls or insurance issues that need a human can transfer to your team immediately. Everything else is handled by Leap, summarized, and queued so your therapists stay in sessions and your front desk stays productive.
How it works
- 01
Paste your clinic website.
Leap reads your site and Google listing and builds a knowledge base of your specialties, conditions treated, accepted insurances, and intake process.
- 02
Review what it learned.
Add your referral intake requirements, authorization process details, and any urgent-transfer rules in one tap.
- 03
Forward your number and go live.
Keep your current number. The next referral call or patient inquiry gets answered, captured, and summarized in your inbox.
Frequently asked questions
Can Leap handle physician referral calls for my PT clinic?
Yes. Leap captures the referring physician's name, the patient name, and the condition or diagnosis described, then queues the referral for your intake coordinator to confirm authorization and schedule the evaluation.
Will Leap replace my front desk staff?
No. Leap covers the calls your team cannot reach while therapists are in sessions or staff are handling check-in and checkout. Your front desk handles what is in front of them while Leap captures everything else.
Can Leap answer insurance authorization questions?
Leap answers general questions about your accepted insurances and your authorization process from your knowledge base. It routes live verification calls requiring real-time eligibility lookups to your billing staff.
Can I run Leap only after hours?
Yes. Set Leap to answer every call, after hours only, or only on overflow when your line is busy or unanswered. Configure the schedule per day and adjust it anytime.
Will my clinic keep its existing phone number?
Yes. Calls forward to Leap on your rules and are never ported, so referring physicians and patients who have your number saved continue to reach you.
How long does setup take?
About five minutes. Paste your website URL, review the knowledge base Leap built, and forward your number. Most clinics finish between patient sessions.
What does my team see after each call?
Every call leaves a recording, a full transcript, and a short summary with the action needed, all in your searchable inbox. No referral detail gets lost in a voicemail.
How much does an AI receptionist for a PT clinic cost?
Leap's founding rate is $149 a month and includes the first 100 calls, then $0.99 per call after that. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound robotic to referring physicians or patients?
No. Leap uses a natural voice that answers in one ring with no phone menus and no hold music. Callers speak normally and Leap responds in your clinic's name.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and logs the question. Answer it once and Leap knows it for every future caller, so coverage improves each week.
Keep exploring
Give physical therapy a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.