AI receptionist for physical therapy clinics

An AI receptionist built for physical therapy clinics.

PT clinics get a steady stream of new referrals and patients moving visits in a plan of care. Leap answers from your approved facts, takes the referral and surgery details, and sends your front desk a clean request.

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The short answerUpdated October 5, 2026

Leap is an AI phone receptionist for physical therapy clinics. It answers forwarded calls in your clinic's name, takes new-patient requests with the referring provider, surgery date, body area and insurance, answers questions about direct access and visit length from facts you approve, and passes clinical questions to your therapists as messages.

All 50 states. APTA reports that all 50 states, D.C. and the U.S. Virgin Islands allow some form of direct access to a physical therapist, with limits in some states.
American Physical Therapy Association, apta.org, July 2025, read 2026
Referral details. Leap collects the referring provider, surgery date and body area on new PT calls, so your intake team has them before calling back.
Your answers. Leap explains your direct-access rules, visit length and accepted insurance only from facts your clinic approves.
Request, not a guess. Leap takes visit requests and changes for your desk to confirm, unless your clinic connects Google Calendar.
Text + email. Each answered call reaches the people you choose by text, email or both.

What calls does a physical therapy clinic get?

PT calls come from three groups: new patients sent by a surgeon or doctor, people who want to come in without a referral, and current patients in a plan of care who need to move a visit. New patients ask whether they need a prescription, whether you take their plan, and how soon they can start after surgery.

APTA reports that all 50 states, the District of Columbia and the U.S. Virgin Islands allow some form of direct access, though some states still limit treatment without a referral (apta.org). Callers often don't know their state's rule, so a clear answer you approve saves a callback.

Post-surgery starts
A patient with a knee or shoulder surgery date who needs to start therapy on time.
Direct-access questions
Can I come in without a referral, and will my insurance pay for it?
Visit changes
Patients moving a visit around work. Leap takes the details and your desk updates it.
Workers' comp and auto
Callers with a claim number, adjuster and employer.

What should Leap collect on a PT call?

For a new patient, Leap asks for the name, the body area, the referring provider, the surgery date if there was one, the insurance carrier, and the times that work. For workers' comp or auto cases it adds the claim number and adjuster.

For a current patient, Leap takes the name, the visit they need to change and the times that work. Your desk keeps the plan of care on track in your own system.

What does a PT call sound like?

A typical opening: 'Good morning. This is Sophie from Motion Physical Therapy. How can I help?'

Sample questions it answers from your approved facts: 'Do I need a prescription to start?', 'How long is a first visit?', 'Do you take Medicare?' Whether an exercise is safe after surgery goes to a therapist as a message.

Which PT calls go to a person?

Clinical questions, new pain or swelling after surgery, and authorization problems go to your team. You can route surgical patients' calls to the clinic director and billing calls to your billing lead.

If you turn on live transfer, Leap transfers during open hours and takes a callback if no one picks up. For a life-threatening situation it tells the caller to call emergency services now.

When do PT calls come in?

Early mornings and lunch hours, when working patients try to fit therapy around their jobs. January is busy as deductibles reset and patients restart care.

Forward all calls, or use ring-first so your desk answers and Leap takes the overflow. After-hours-only forwarding is set with your carrier or phone system.

How it works

01
Paste your clinic website.
Leap drafts answers about services, locations, insurance and first visits.
02
Write your direct-access answer.
Tell Leap what your clinic says about starting without a referral in your state.
03
Forward your number.
Keep your number. Each answered call arrives with a summary and the intake details.

Frequently asked questions

Can Leap tell callers whether they need a referral for PT?

Yes, using the answer you approve for your state and your payers. APTA reports some form of direct access in all 50 states, but limits vary, so write the rule your clinic follows.

What does Leap collect from a post-surgery patient?

The surgery date, the surgeon, the body area, the insurance carrier and preferred visit times. Your intake team gets it in one summary.

Can Leap book PT visits?

With Google Calendar connected, Leap can book open times. Most clinics run an EMR, which Leap does not connect to, so Leap takes a request and your desk confirms.

Can patients move a visit through Leap?

Leap takes the details of the change and sends them to your front desk. It doesn't move appointments itself.

Will Leap answer questions about home exercises?

No. Exercise and pain questions go to the therapist as a message. Leap does not give clinical advice.

Does Leap handle workers' comp and auto claims?

It collects the claim number, adjuster and employer or insurer you ask for, then sends them to your team.

Will Leap sign a Business Associate Addendum for our PT clinic?

Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.

Can Leap answer in Spanish for our patients?

Yes, if you turn it on. You can add Spanish or up to two languages alongside English.

What does Leap cost for a physical therapy clinic?

$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.