Solution
Bilingual Spanish answering for callers who prefer Spanish.
Add Spanish to your receptionist and Leap switches to Spanish when a caller speaks it, answering from the same approved facts. Your team's summary notes that the caller speaks Spanish.
Bilingual Spanish answering means a Spanish-speaking caller can be helped in Spanish without pressing a button or waiting for a bilingual employee. You turn Spanish on in Leap. When a caller speaks Spanish, Leap switches and takes their question or request, and your team's text says the caller speaks Spanish.
67.8 million. 67.8 million people in the United States spoke a language other than English at home in 2019, and 62% of them spoke Spanish.
U.S. Census Bureau, 2022 (2019 American Community Survey)
39%. 39% of people who spoke Spanish at home said they spoke English less than 'very well' in 2019.
U.S. Census Bureau, 2022 (2019 American Community Survey)
You turn it on. Spanish is an option you add. Leap supports English plus up to two more languages, three in total.
Switches with the caller. When a caller speaks a language you turned on, Leap switches to it for the rest of the call.
Caller speaks Spanish.. The text your team gets includes the line 'Caller speaks Spanish.' so the callback starts in the right language.
How many of my callers might prefer Spanish?
Nationally, Spanish is by far the most common language spoken at home after English: 62% of the 67.8 million people who spoke another language at home in 2019, according to the Census Bureau. About 39% of them said they speak English less than 'very well'.
Your share depends on your area and trade. Home services, construction, healthcare and personal care in many metros hear Spanish daily. A caller who has to struggle through English, or press 2 and wait, may hang up and call someone who answers in Spanish.
How does Leap switch to Spanish?
Leap greets callers in your default language. When the caller speaks Spanish, and Spanish is turned on, Leap continues in Spanish: answers from your approved facts, appointment requests, messages. Its short hold lines, like 'One sec.', also play in Spanish.
You do not need a separate Spanish knowledge base. Leap answers from the same facts you approved. If a caller speaks a language you have not turned on, Leap asks which language they speak, takes a callback number and notes the language for your team.
No language menu
The caller just speaks. There is no 'para español, oprima dos'.
Same facts, both languages
Hours, services and prices come from the knowledge base you already checked.
Up to three languages
English plus up to two more, such as Spanish and Vietnamese, or Spanish and Mandarin.
Language noted for your team
Your team's text says 'Caller speaks Spanish.' so whoever calls back knows.
Who should call back a Spanish-speaking caller?
If someone on your team speaks Spanish, write a notification rule like 'calls in Spanish go to Rosa'. Rules are plain English and can use what happened on the call.
How it works
- 01
Add Spanish.
In your receptionist's settings, add Spanish alongside English.
- 02
Leap switches with the caller.
A caller who speaks Spanish is answered in Spanish from your approved facts.
- 03
Route Spanish calls.
Write a rule so the teammate who speaks Spanish is told about Spanish-language calls.
Frequently asked questions
Is Spanish on automatically?
No. You add Spanish in your receptionist's settings. Once it is on, Leap switches to Spanish when a caller speaks it.
Do I need to translate my knowledge base?
No. Leap answers Spanish-speaking callers from the same facts you approved in English.
Can Leap take an appointment request in Spanish?
Yes. The request flow (name, reason, preferred time, callback) runs in Spanish. With Google Calendar connected, it can book open times in Spanish too.
What language are the summaries in?
Your team's text includes the line 'Caller speaks Spanish.' along with the summary, so the callback can start in Spanish.
What other languages can I add?
Up to two languages alongside English, from Mandarin and Vietnamese to Hindi and Arabic. Three in total.
What if a caller speaks a language I haven't turned on?
Leap asks which language they speak, takes a callback number and notes the language for your team.
Does Spanish cost extra?
No. Leap is $149 a month, first 100 calls included, then $0.99 a call, whatever language the call is in.
Which businesses add Spanish most?
Landscaping, HVAC, plumbing, cleaning, dental and medical offices, and any business in an area where many customers speak Spanish at home.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.