AI receptionist for property management
An AI receptionist built for property management companies.
Leap answers tenant maintenance requests, prospective renter inquiries, and lease renewal questions 24 hours a day. It routes urgent calls to the right person and captures every non-urgent request so nothing falls through.
Leap is an AI phone receptionist for property management companies. It answers tenant maintenance requests, prospective renter inquiries, lease renewal questions, and rent payment calls in a natural voice, captures the details your team needs, and routes urgent maintenance calls to the right person. Setup takes five minutes and keeps your existing number.
5 min. Leap goes live in about five minutes: paste your company website, check what it learned, and forward your property management line.
24/7. Leap answers after hours and on weekends when tenants call about burst pipes, broken heat, and locked-out situations.
2+ calls. Leap handles two or more simultaneous calls so a prospective tenant inquiry never gets dropped while a maintenance call is in progress.
Every call. Every call leaves a recording, transcript, and summary so maintenance request details, unit number, and tenant name are never lost.
$149/mo. Leap costs a fraction of a live answering service and does not require a long-term contract or a per-call fee.
Property management calls do not respect business hours
A tenant with no heat on a January night calls at 10pm. A prospective renter who saw your listing on Apartments.com calls on a Saturday to ask about availability. A current tenant getting a renewal notice calls during lunch. None of these calls happen on a convenient schedule, and all of them require a response that feels prompt.
Missing a maintenance call can turn a fixable problem into a larger one and a manageable tenant into an angry one. Missing a prospective tenant call means losing a lease before the first showing is ever scheduled.
Maintenance requests
Leap captures the tenant's name, unit number, and the nature of the maintenance issue, and routes urgent calls like flooding or no heat to your on-call maintenance contact.
Prospective tenant inquiries
Leap answers availability questions from your knowledge base, captures the prospective tenant's contact details and move-in timeline, and queues the showing request for your leasing team.
Lease renewal questions
Leap handles calls from tenants asking about renewal terms, rent increase notices, and lease end dates, and routes the specific questions to your property manager.
Rent payment questions
Leap answers questions about your payment portal, accepted payment methods, and late payment policies, and routes specific account questions to your accounting staff.
What does an AI receptionist do for a property management company?
An AI receptionist answers your property management line in a professional voice, handles the initial call, and routes each request to the right person or queue. Leap knows your properties, your maintenance process, your leasing team, and your tenant policies from your website.
Callers do not hit a menu or wait on hold. A tenant reports a maintenance issue, Leap captures the unit and the problem, and your maintenance team gets a text with the details before they ever call the tenant back.
Route urgent maintenance calls without a 24-hour answering team
Property management companies cannot staff a phone operator around the clock for every emergency that comes in after hours. Leap covers the line and handles the triage. You define what is urgent and what is not. Flooding, no heat in winter, and gas smells get transferred to your on-call maintenance contact immediately. Broken blinds and scuff marks go into the next-business-day queue.
Prospective tenants get the same professional experience. Leap answers the availability question, captures the lead, and queues the showing request so your leasing agent has a clean list to work through Monday morning.
How it works
- 01
Paste your company website.
Leap reads your site and builds a knowledge base of your properties, maintenance process, leasing policies, and contact routing.
- 02
Review and correct what it learned.
Define your emergency maintenance categories, set your after-hours transfer rules, and add your leasing availability in one tap.
- 03
Forward your property management line and go live.
Keep your current number. The next maintenance call gets triaged, the next prospective tenant gets captured, and a summary lands in your team's inbox.
Frequently asked questions
Can Leap triage maintenance calls and route emergencies?
Yes. You define what counts as an emergency. Leap listens for your specified urgent categories, flooding, no heat, gas smell, and routes those calls to your on-call maintenance contact immediately. Non-urgent requests are captured and queued for next-business-day follow-up.
How does Leap handle a prospective tenant calling about a rental?
Leap answers availability questions from your knowledge base, describes your properties and your application process, captures the prospective tenant's contact details and move-in timeline, and texts the leasing lead to your team.
Can Leap answer rent payment questions?
Leap answers general payment portal and payment method questions from your knowledge base. For specific account questions, late fees, or payment plan requests, Leap captures the tenant's name and unit and routes a callback to your accounting staff.
Does Leap know which units are available?
Leap pulls your availability from your website and you can update it in one tap. For real-time inventory management, Leap captures the prospective tenant and queues the inquiry for your leasing team to confirm availability.
Can I configure Leap for specific properties or portfolios?
Yes. You build the knowledge base to cover the properties you manage, the policies for each, and the routing rules for different call types. Leap answers based on what you have set.
Can I use Leap only after hours?
Yes. Configure Leap to answer every call, after hours and weekends only, or only on overflow when your line is busy. You set the schedule per day and per hour.
Will I keep my existing number?
Yes. You keep your number and forward calls to Leap on the rules you set. Nothing about your existing line changes.
How long does setup take?
About five minutes. Paste your website, review the knowledge base, set your emergency routing rules, and forward your number.
How much does an AI receptionist for property management cost?
Leap's founding rate is $149 a month and includes the first 100 calls answered, then $0.99 per additional call. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound professional to tenants and prospective renters?
Yes. Leap answers in a professional voice using your company name. There are no menus to press. Callers speak normally and get a composed, organized response.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and unit number, and files the question for your team. You answer it once and Leap knows it for every future caller.
Keep exploring
Give property management companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.