AI receptionist for property management
An AI receptionist built for property management companies.
Tenants call about leaks at midnight and prospects call about vacancies at lunch. Leap sorts the two, takes the unit and the problem, and texts your on-call tech when it can't wait.
Leap is an AI phone receptionist for property management companies. It takes maintenance requests with the property, unit, problem, severity, and entry permission, answers leasing questions from the policies you approve, and texts your on-call person mid-call for urgent issues. A repeat call about an unhandled request triggers a separate urgent text.
Unit + severity. Leap records the property, unit, problem, and permission to enter on each maintenance request.
Repeat-call alert. When a tenant calls again about a request nobody handled, Leap sends a separate URGENT text.
Fair Housing Act. The Fair Housing Act bars discrimination based on race, color, religion, sex, national origin, familial status, or disability.
U.S. Department of Justice, 2026
Same answer. Leap answers pet, deposit, and application questions from your approved policy cards, so each prospect hears the same terms.
Spanish. You can turn on Spanish, or up to two languages alongside English, for tenants who prefer them.
What calls does a property manager get?
Property management phones carry three kinds of calls with very different urgency: maintenance, leasing, and money.
Maintenance requests
No heat, no hot water, a leak, a lockout, a broken appliance. Leap records the unit and severity and marks urgent issues.
Prospective tenants
Availability, rent, pets, deposits, how to apply. Leap answers from the policies and vacancies you keep on cards.
Current tenants
Rent questions, lease renewals, move-out notices, noise complaints. Leap takes messages for the right person.
Owners and vendors
Leap takes the name, property, and question and routes it with your rules.
What Leap asks on a maintenance call
Property and unit, the problem, when it started, whether water is actively leaking or the unit has no heat, permission to enter, pets in the unit, and the best callback. Add AI columns such as "Property" and "Emergency" so your coordinator can sort the morning's list.
If a caller reports a gas smell, fire, or someone hurt, Leap says "Call emergency services now." and ends the call. For urgent issues that aren't life-threatening, it gives your approved emergency contact, marks the request urgent, and can text your on-call tech during the call.
Leasing calls and fair housing
The U.S. Department of Justice summarizes the Fair Housing Act as prohibiting discrimination based on race or color, religion, sex, national origin, familial status, or disability (justice.gov/crt/fair-housing-act-1). Leap answers leasing questions only from the policies you approve, so the pet, deposit, and screening terms a prospect hears come from the same card each time. Review those cards with your own counsel.
A sample property management call
With the default greeting, a caller hears: "Good evening. This is Sophie from Oakline Property Management. How can I help?"
From your approved facts Leap can answer "Is the two-bedroom on Pine Street still available?", "Do you allow dogs?", and "How do I pay rent online?". When a fact is missing, it says so and takes a message.
Hours and which calls go to a person
Maintenance emergencies come at night, on weekends, and during cold snaps and storms. Leasing calls cluster around month-end and in summer. Forward every call after close so tenants reach Leap at night, and use Ring me first during office hours. You can turn on live transfer for leasing or maintenance during the hours you list as open; it tries once, then takes a callback.
How it works
- 01
Paste your company website.
Leap reads your properties, office hours, and leasing policies.
- 02
Check the cards.
Add what counts as an emergency, your on-call contact, vacancies, and pet and deposit policies.
- 03
Forward your line.
Forward every call after hours, and Ring me first during the day.
Frequently asked questions
What does Leap ask a tenant reporting a leak?
The property and unit, where the water is coming from, whether it's still leaking, when it started, permission to enter, and pets. Active leaks are marked urgent and can be texted to your on-call tech mid-call.
Who decides what counts as a maintenance emergency?
You do. Add your emergency list on a card, such as no heat in winter, active leaks, or lockouts. Life-threatening situations get "Call emergency services now."
What if a tenant calls back because nobody came?
Leap sends a separate URGENT text when an earlier request was not handled.
Does Leap connect to our property management software?
No. Leap sends each request by text and email and keeps it in the inbox; your team enters work orders in your own system.
Can Leap answer leasing questions?
Yes, from the vacancies and policies you approve on cards. Keep vacancies current, since Leap does not read your listings feed.
Can Leap book showings for vacancies?
With Google Calendar connected, it can book open showing slots. Without it, Leap takes a request your leasing agent confirms.
Can different properties route to different people?
Yes. Write rules such as "maintenance at Pine Street goes to Luis", and each summary reaches the right person by text or email.
Can tenants call in Spanish?
You can turn on Spanish, or up to two languages alongside English. The summary notes the caller's language.
What does Leap cost for a property management office?
The founding rate is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give property management companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.