AI receptionist for moving companies
An AI receptionist built for moving companies.
People shopping for movers call three companies and book the one that calls back first with real questions answered. Leap takes the quote details your estimator needs while the crew is on a job.
Leap is an AI phone receptionist for moving companies. It answers quote, date, packing, and storage calls from the facts you approve, records both addresses, home size, floors and elevators, large items, and the move date, and sends your office a summary. Quotes and date confirmations stay with your team.
49 CFR 375.401. Interstate household goods movers must survey the goods and give a written estimate, unless the shipper waives the survey in writing.
U.S. Code of Federal Regulations, 2026
Quote-ready. Leap records origin, destination, home size, stairs, elevators, and large items, so your estimator calls back ready.
Request, not a guess. Leap takes the move request and preferred date, and your office confirms the date and crew.
Your number. Movers keep their business number and forward calls to Leap; nothing is ported.
Spanish. You can turn on Spanish, or up to two languages alongside English, for customers who prefer them.
What calls does a moving company get?
Most moving calls are early-stage quotes, and the company that gathers the right details first gets the survey. The rest are date checks and questions from customers already booked.
Local move quotes
Leap records both addresses, bedrooms, floors, elevator or stairs, long carries, and the date, then takes the request.
Long-distance and interstate moves
Leap takes the details and tells the caller your estimator will follow up to set the survey.
Date availability
Leap does not see your crew calendar unless you connect Google Calendar, so it takes the preferred date and a backup.
Packing, storage, and specialty items
Pianos, safes, gun cabinets, artwork. Leap answers from your approved services list and notes the item for the estimator.
Customers already booked
Arrival windows, changes, and damage claims become messages for your office. Leap does not change booked moves.
Rules interstate movers work under
Federal rules shape what a phone call can and can't settle. Under 49 CFR 375.401, an interstate mover must physically survey the household goods and give a written estimate unless the shipper waives the survey in writing. Under 49 CFR 375.213, the mover gives the shipper two FMCSA publications with the estimate: "Ready to Move?" and "Your Rights and Responsibilities When You Move" (law.cornell.edu/cfr/text/49/375.401 and /375.213).
That is why Leap takes the details and leaves the estimate to your team. If you approve an answer about how you run surveys, virtual or in person, Leap can explain it to the caller.
A sample moving call
With the default greeting, a caller hears: "Good evening. This is Ben from Northgate Movers. How can I help?"
From your approved facts Leap can answer "Do you move pianos?", "Do you sell boxes?", and "Do you have storage?". When a fact is missing, it says so and takes a message.
Which moving calls go to a person?
Damage claims, binding estimates, date changes, and anyone upset on move day go to your office. Leap can text your team mid-call and mark it urgent, for example when a crew hasn't arrived. You can turn on live transfer during your listed open hours; it tries once, then takes a callback.
Moving season and hours
Moving demand typically rises in late spring and summer and around month-end, when leases turn over. Quote calls often come at night, after work. Forward every call after close, and use Ring me first during office hours. Leap does not switch modes on a timer; use your phone system's scheduling or dial the code.
How it works
- 01
Paste your company website.
Leap reads your services, service area, and storage options.
- 02
Check the cards.
Add the questions your estimator needs, your specialty items, and how you run surveys.
- 03
Forward your number.
Dial your carrier's code. Leap confirms forwarding on the next real call.
Frequently asked questions
What details does Leap collect for a moving quote?
Origin and destination addresses, home size, floors, elevator or stairs, long carries, large or fragile items, packing needs, and the preferred and backup dates. You can add your own questions.
Does Leap give moving estimates?
No. It takes the details and your estimator prices the move. For interstate moves, federal rules (49 CFR 375.401) require a survey-based written estimate unless the shipper waives the survey in writing.
Can Leap tell a caller if a date is open?
Only with Google Calendar connected. Otherwise it takes the preferred date and a backup, and your office confirms.
Can customers change their move date through Leap?
Leap takes the change request and sends it to your office. It does not move or cancel booked jobs.
What happens when a crew is late and the customer calls?
Leap takes the details and can text your dispatcher mid-call, marked urgent. It does not have crew location data, so it won't guess an arrival time.
How does Leap handle a damage claim call?
It takes the customer's name, move date, and what was damaged, and marks it for your claims person. Your team handles the claim.
Can Leap answer storage questions?
Yes, from the storage options, sizes, and policies you approve.
Can Leap take quote calls at night?
Forward calls to Leap after close and it answers them. The after-hours timing comes from your carrier's or phone system's scheduling, or from dialing the code yourself.
Will my estimator see who is a hot lead?
Each summary includes the move date and size. You can add AI columns such as "Move date" or "Interstate" and sort the inbox by them.
Keep exploring
Give moving companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.