AI receptionist for junk removal
An AI receptionist built for junk removal companies.
Junk removal callers ask the same three things: do you take it, what will it cost, and can you come today. Leap answers from your price sheet and item list and takes the pickup request.
Leap is an AI phone receptionist for junk removal companies. It answers what you haul, your load pricing, and availability from the facts you approve, collects the item list, where the items sit, and access details, and sends your office a summary. Callers who hang up before speaking get a text back.
Your price sheet. Leap quotes only the load prices and minimums you approve, and takes a message when the job needs eyes on it.
Item list. Leap tells callers which items you take and which you don't, such as paint or chemicals, from the list you approve.
Request, not a guess. Leap takes a pickup request with the address, items, and time window, and your office confirms the slot.
Text-back. Callers who hang up before speaking get a text back, which keeps same-day leads from calling the next hauler.
Text + email. Each pickup request reaches your dispatcher by text, email, or both, with a one-line summary per fact.
What calls does a junk removal company get?
Junk removal is a same-week business, and most calls are a price question with a pickup attached. The caller is often standing next to the pile.
"How much for a load?"
Leap explains your pricing the way you approve it: by fraction of a truck, by item, or by minimum, and says a final price is set on site if that is your policy.
"Do you take this?"
Mattresses, appliances, hot tubs, construction debris, paint, tires. Leap answers from your item list and surcharges.
Same-day and next-day pickups
Leap takes the request and the caller's window, and can text your dispatcher mid-call so a same-day job gets a fast callback.
Cleanouts
Estates, foreclosures, garages, storage units. Leap records the size of the space and who has access, and marks it for an on-site estimate.
What Leap asks before a pickup
A junk request is useful when it says what, how much, and where. Leap asks for the items, a rough volume (a pickup bed, a room, a whole garage), whether items are curbside, in a basement, or up stairs, the address and parking, and the preferred window. If you want photos, add an approved answer telling callers where to text them.
A sample junk removal call
With the default greeting, a caller hears: "Good morning. This is Sophie from Haul Away Junk. How can I help?"
From your approved facts Leap can answer "Do you take old refrigerators?", "What does a half load cost?", and "Do you donate usable furniture?". When the answer isn't in your facts, it says so and takes a message.
Which junk calls go to a person?
Estate cleanouts after a death, hoarding situations, commercial contracts, and disputes over a final price deserve the owner's voice. Leap takes these as messages and marks them for follow-up. You can turn on live transfer during your listed open hours; it tries once, then takes a callback.
When junk removal calls come in
Volume tends to rise with spring cleaning, around the end of each month when leases turn over, and after holidays. Many calls come on evenings and weekends when people are looking at the clutter.
Use Ring me first while you're on jobs and Forward every call at night. Leap does not switch modes on a timer, so use your carrier's or phone system's scheduling, or dial the code at close.
How it works
- 01
Paste your company website.
Leap reads your services, pricing, and service area from your site and Google listing.
- 02
Check the cards.
Confirm your load prices, your item list, surcharges, and what you won't take.
- 03
Forward your number.
Dial your carrier's code for Forward every call or Ring me first.
Frequently asked questions
Can Leap give a junk removal price over the phone?
It quotes the prices and minimums you approve, such as a quarter-load or a single-item rate, and says the final price is confirmed on site if that's your policy. It does not make up prices.
What does Leap ask about the junk?
What the items are, roughly how much, where they sit (curbside, garage, basement, upstairs), the address and parking, and when the caller wants pickup.
Can Leap tell callers what we don't take?
Yes, from your approved list, for example paint, chemicals, or tires, and any item surcharges such as mattresses or appliances.
How do same-day requests reach my driver?
Leap can text your team during the call and mark the request urgent. After the call, the summary goes by text or email to whoever your routing rules name.
Can Leap book pickups directly?
With Google Calendar connected, it can book into open slots. Without it, Leap takes a request and your office confirms. It does not move or cancel jobs already booked.
What about estate and hoarding cleanouts?
Leap takes the details gently and marks them for the owner, because these jobs need an on-site estimate and a personal call.
Can callers text photos?
If you approve an answer that says where to send photos, Leap tells callers. Leap itself takes the details by voice.
Will Leap answer if I'm on a job with the truck running?
Use Ring me first: your phone rings, and when you don't pick up, the call goes to Leap. On Verizon dial *71 plus your Leap number; on AT&T and T-Mobile use **004* plus the number and #.
Keep exploring
Give junk removal companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.