Solution
Answer quote request calls while you're on the job.
A caller who wants a quote is ready to hire someone. Leap answers the calls you can't get to, asks what the job is and where, and sends you the details so your callback starts with a number in mind.
A quote request call is a caller asking what a job will cost. Leap answers the calls forwarded to it, gives starting prices you have approved, asks for the address, job type and timeline, and sends the lead to you by text or email. Pricing that needs a site visit becomes a request your team confirms.
Your prices. Leap quotes only the starting prices and ranges you approve in its knowledge base. It does not guess a number for a job.
Job details. On a quote call Leap takes the caller's name, callback number, address, job type and timeline for your follow-up.
Text + email. Each answered call is sent to the people you choose by text, email or both, with a link to the recording and transcript.
Ring first. With ring-first forwarding your phone rings first, and Leap answers only the quote calls you miss or can't take.
Same number. Callers keep dialing your existing number. Calls are forwarded to Leap, and your number is not ported.
What is a quote request call?
A quote request call is an inbound call from someone who wants a price for a specific job: a roof leak, a panel upgrade, a lawn contract, a move across town. The caller already has the problem and is comparing who can do it.
For trades, these calls arrive while the owner is working. The answer they need is rarely a final price. They want to know you do the work, roughly what it costs, and when someone can come look.
What should a receptionist ask on a quote call?
The questions decide whether your callback is useful. A good quote intake gets the job address, what needs doing, how big it is, how soon, and the best number to reach the caller. For some trades it adds a photo request, the age of the equipment, or whether the caller owns the property.
Leap asks for these details in plain conversation and writes them into the call summary, so the person calling back can price or book the estimate visit without starting over.
Where
The job address or area, so you know right away whether it is inside your service area.
What
The kind of job and its size: square footage, number of rooms, the unit or fixture involved.
When
Whether it is urgent or can wait for an estimate visit next week.
Who
The caller's name and callback number. The callback number defaults to the caller ID.
What can Leap say about price on the call?
Leap answers from your approved information only. If your knowledge base says drain cleaning starts at a set price, or that estimates are free, Leap can say so. If a price depends on seeing the job, Leap says the team will follow up and records the details.
Sample questions it can answer from approved info: "Do you charge for estimates?", "Do you work in my town?", "Roughly what does a water heater swap run?" When it does not have the answer, it says so and saves the question so you can answer it once for every later caller.
How it works
- 01
Build from your website.
Leap reads your site and Google listing for services, service area and the prices you publish. You review each fact before it goes live.
- 02
Forward your number.
Pick ring-first so your phone rings before Leap answers, or forward every call while you're on a job site.
- 03
Get the lead.
A summary with the caller's details and the job description arrives by text or email after the call.
Frequently asked questions
What questions does Leap ask a caller who wants a quote?
It asks what the job is, where it is, how big it is, how soon it is needed, and the best callback number. You can add questions your trade needs, like the age of the system or whether the caller owns the home.
Can Leap give a caller an exact price?
Only prices you have approved. Leap can share starting prices or ranges from your knowledge base. For jobs that need a site visit, it takes the details and tells the caller your team will follow up.
Can Leap book the estimate visit?
By default Leap takes an appointment request that your team confirms. If you connect Google Calendar, it can book the estimate into open time on the call. If you have a booking link, it can text that link to the caller.
How do I get quote leads from Leap?
Each call is sent to the recipients you choose by text, email or both. The text puts the summary and callback number on separate lines, and the email has the summary with a button to review the call.
What if I'm on a roof and can't answer?
With ring-first forwarding your phone rings first. If you don't pick up, the call goes to Leap. On Verizon, ring-first is *71 plus the Leap number; on AT&T and T-Mobile it is **004* plus the number and #.
Does a quote caller hear a robot menu?
No menu. Leap greets the caller with your business name and talks with them. You can turn on a line that says it is an AI receptionist if you want callers told up front.
What happens to a quote call that turns out to be an emergency?
Leap gives the emergency contact you approve, takes the details and marks the request urgent, which sends it to your team right away. For a life-threatening situation it tells the caller to call emergency services.
What does it cost to have Leap answer quote calls?
Leap is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Which trades use Leap for quote calls?
Trades where new work starts with an estimate: roofing, plumbing, HVAC, electrical, landscaping, painting, pest control, junk removal and moving.
Keep exploring
Never miss another call.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.