AI receptionist for fitness studios
An AI receptionist for fitness studios and gyms.
When a coach is teaching, the front desk phone rings out. Leap answers class, pricing and intro-offer questions and texts callers your booking link.
Leap is an AI phone receptionist for boutique fitness studios, yoga and pilates studios, and small gyms. It answers forwarded calls about class times, intro offers, drop-in rates and personal training from what you approve, texts your class booking link, and sends membership changes to staff to handle.
388,400. Fitness trainers and instructors held about 388,400 US jobs in 2025; many work nights, weekends or holidays.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025
Your class link. Leap texts callers your class booking link so they reserve a spot in the app you already use.
Staff decides. Freeze, cancel and billing requests are taken as messages for staff; Leap doesn't change memberships.
Saved as contacts. Each answered caller is saved as a contact with the call summary, so trial leads aren't lost.
$149/mo. Leap costs $149 a month, first 100 calls included, then $0.99 a call.
What calls does a fitness studio get?
Prospects call to ask what a first class costs and whether they need experience. Members call to freeze, cancel or ask about a charge. The prospect calls are worth answering fast; the member calls need a person.
Intro offers and drop-ins
Price, what's included, and how to book the first class, from your offer card.
Class times and levels
Which classes suit a beginner, what to bring, where to park.
Personal training
Takes a request with goals and availability for a trainer to follow up.
Membership changes
Freeze, cancel and billing questions are taken as messages for staff.
What should the receptionist ask a fitness prospect?
Name and number, what they're interested in (a class type, personal training, a membership), their experience level, preferred class times, and how they heard about you. For personal training you can add a question about goals or past injuries, noted for the trainer without advice.
What does it sound like on the phone?
"Good evening. This is Ben from Northside Pilates. How can I help?"
"Is there a beginner reformer class this week?"
Answered from your class descriptions, then Leap texts your booking link.
"What's your intro offer?"
Read from the offer card you approved.
"I want to cancel my membership."
Leap takes the request and your cancellation terms from your card, and staff handle it.
Which calls should reach a person?
Billing disputes, cancellations that need a save conversation, and anything about an injury at the studio. Leap marks these for staff. You can turn on live transfer to the front desk during staffed hours; Leap tells the person who is calling and why before they press 1.
If a caller reports a medical emergency at the studio, Leap tells them to call emergency services now.
When do people call a gym?
Before work, at lunch and after work, which are your busiest class times. BLS notes that many fitness trainers work variable or part-time schedules that include nights, weekends and holidays (bls.gov/ooh/personal-care-and-service/fitness-trainers-and-instructors.htm). If your studio gets a new-year rush, that's when unanswered prospect calls cost the most.
Ring-first mode lets the desk answer when someone is free and Leap pick up the rest. Forwarding all calls works for studios with no desk staff.
How it works
- 01
Paste your studio website.
Leap reads class types, pricing, intro offers and your policies.
- 02
Add your booking link.
Leap texts it to callers who want to reserve a class.
- 03
Forward the front desk line.
Pick all calls or ring-first with your carrier's dial code.
Frequently asked questions
Can Leap reserve a spot in a class?
It texts the caller your booking link so they reserve in your existing booking app. Leap doesn't connect to class booking software.
Can members cancel or freeze through Leap?
Leap takes the request and reads your terms if you added them. Staff make the change.
Does it work for a studio with no front desk?
Yes. Forward all calls to Leap. You get each answered call's summary by text or email.
Can it answer which class is right for a beginner?
Yes, from the class descriptions you approve. If it doesn't have an answer, it takes the caller's number and saves the question.
Will Leap follow up with trial leads?
Each caller is saved as a contact. From the inbox you can text them, or have Leap call or text back after you press Send.
Can personal training inquiries go straight to a trainer?
Write a routing rule in plain English, such as "personal training calls go to Maya by text," and those summaries go to that trainer.
Can members who speak Spanish call the studio?
You can turn on Spanish, or up to two languages alongside English, and Leap switches when a member speaks one.
What does Leap cost for a gym?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give fitness studios a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.