AI receptionist for pool service
An AI receptionist built for pool service companies.
Leap picks up while your techs are on route: green water, a pump that won't prime, a new weekly account, a spring opening. It takes the details your office needs and texts back callers who hang up.
Leap is an AI phone receptionist for pool service companies. It answers green-pool, equipment, new-account, and opening or closing calls from the facts you approve, collects the address, pool type, and equipment details, and sends your office a summary by text and email. You keep your number and forward calls to it.
Request, not a guess. Leap takes a service request with the address, pool type, and preferred day, and your office confirms the visit.
Your number. Pool companies keep their business number. Calls forward to Leap with a carrier code, so nothing is ported.
Urgent flag. Leap can text your team mid-call and mark it urgent, for a leaking pump or a pool that turned green before a party.
Text-back. A homeowner who hangs up before speaking gets a text back from your business, so the lead stays with you.
Spanish. You can turn on Spanish, or up to two languages alongside English, for homeowners and property managers who prefer them.
What calls does a pool service company get?
Most pool calls fall into five groups, and each one needs different details before a tech can act. Leap sorts the call while the caller is still on the line, so the summary your office reads already says which kind it was.
Green or cloudy water
Leap asks when it started, whether it rained or the pool was used heavily, and whether the pump is running, then marks it urgent if the caller has an event coming.
Equipment trouble
Pump not priming, heater not firing, salt cell error, a leak at the filter. Leap records the brand if the caller knows it and what they see or hear.
New weekly or biweekly accounts
Leap checks the address against the service area you approved, describes what your weekly visit includes, and takes the request.
Openings and closings
Leap takes the request with the cover type and the week the caller wants, so your office can fill the opening calendar in order.
Route and billing questions
Leap has no access to your routing software, so "did my tech come today?" becomes a message with the address for your office to check.
What Leap asks a pool owner
You decide what goes in the request. A typical pool request has the service address, chlorine or salt, in-ground or above-ground, approximate size, the symptom, how the tech gets into the backyard (gate, dogs), the preferred day, and a callback number. The callback defaults to the caller ID.
If you track something special, such as which customers have a heater or an automation panel, you can add an AI column so each call summary fills that field.
A sample pool service call
With the default greeting, a caller hears: "Good afternoon. This is Sophie from Harbor Pool Care. How can I help?" You can rename the receptionist and edit the greeting.
From the facts you approve, Leap can answer questions like "Do you service my neighborhood?", "What does weekly service include?", and "Do you do one-time green-to-clean visits?". When a fact is missing, it says so, takes the caller's name and number, and saves the question so you can answer it once.
Which pool calls should reach a person?
Pricing a resurface or a leak detection, a customer who wants to cancel service, and an unhappy customer are calls for the owner. Leap takes those as messages and marks them for follow-up. You can turn on live transfer to your cell; it works during the hours you list as open, makes one attempt, and takes a callback if nobody picks up.
Leap gives chemical guidance only if you write it into your approved answers. If a caller describes a medical emergency, such as a chemical exposure with trouble breathing, Leap says "Call emergency services now." and ends the call.
Seasons and hours for pool companies
In seasonal markets, opening requests cluster in spring and closing requests in fall, and equipment calls peak in summer heat. In warm states the volume is steadier, with storm cleanup calls after heavy rain.
Most pool owners use Ring me first during route hours, so the office phone rings and Leap answers when nobody can. At night you can forward every call. Leap does not switch modes on a timer; use your carrier's or phone system's scheduling, or dial the forwarding code at close. You can turn on an after-hours greeting that tells callers you're closed and takes a message.
How it works
- 01
Paste your company website.
Leap reads your site and Google listing for your service area, services, and hours, and drafts caller-ready answers.
- 02
Check the cards.
Each fact is a card. Add what weekly service includes, the towns you cover, and how you want green-pool calls handled.
- 03
Forward your number.
Pick Forward every call or Ring me first, dial your carrier's code, and Leap confirms forwarding on the next real call.
Frequently asked questions
What does Leap ask a homeowner whose pool turned green?
It asks when it started, whether the pump is running, whether there was heavy rain or use, the address, and when the caller needs it fixed. If there is a party or rental guest coming, it marks the request urgent and can text your team during the call.
Can Leap tell a caller whether we service their neighborhood?
Yes, from the service area you approve. Leap reads it from your website first, and you can correct the towns or zip codes on a card. Callers outside the area get a polite no and the call is logged.
Can Leap put new weekly accounts on our route?
By default it takes a request your office confirms, because route days depend on where the pool is. If you connect Google Calendar, Leap can book open slots directly, for example one-time visits or estimates. It does not move or cancel existing visits; those go to your office as messages.
Does Leap give out chemical advice?
Only what you approve. If you add a card such as "run the pump continuously until we arrive", Leap can say it. Anything beyond your approved answers becomes a message for your tech.
Can a customer ask whether their tech came today?
Leap has no connection to route or field-service software, so it takes the address and question and sends it to your office. The customer hears that the office will check.
How does a pool company forward calls while techs are on route?
Use Ring me first. On Verizon you dial *71 plus your Leap number; on AT&T and T-Mobile it is **004* plus the number and #. Your phone rings first, and Leap answers when you're busy or miss it.
What about HOA and commercial pool calls?
Leap takes the property name, the contact, and what they need, and marks it for the owner. Commercial bids and contracts stay with you.
What does my office see after a pool call?
A text and email summary with the caller, address, and next step, plus the recording and transcript in the inbox. Each caller is saved as a contact.
Can Leap answer Spanish-speaking pool customers?
You can turn on Spanish, or up to two languages alongside English. Leap switches when the caller speaks a supported language and notes the language in the summary.
What does Leap cost a pool route business?
The founding rate is $149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give pool service companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.