An AI receptionist built for home health care agencies.

Agency calls come from hospital discharge planners and physician offices sending referrals, families arranging care for a parent, current patients asking when a nurse or aide will arrive, and people applying for caregiver jobs. Families often ask whether Medicare will pay.

Medicare.gov says home health coverage requires the patient to be homebound, to have been seen in person by a doctor or other provider who orders the care, to need part-time or intermittent skilled services, and to use a Medicare-certified agency (medicare.gov/coverage/home-health-services). Leap can explain your agency's approved version of that and take the referral; your intake team confirms eligibility.

For a referral, Leap asks for the patient's name, address or ZIP code, payer, the ordering provider, the discharge date and the services ordered, plus the referral source's callback number.

For a family inquiry, it takes the caller's relationship to the patient, the location, the kind of help wanted and the payer. For an applicant, it takes their name, role, certifications and availability.

A typical opening: 'Good morning. This is Sophie from Caring Hands Home Health. How can I help?'

Sample questions it answers from your approved facts: 'Do you serve Cherry Hill?', 'Do you take Medicare Advantage plans?', 'Are you hiring home health aides?' Questions about a specific patient's care plan go to your clinical team.

A change in a patient's condition, a missed visit, a fall, or a medication question goes to your on-call clinician as an urgent text. For a life-threatening situation, Leap tells the caller to call emergency services now.

If you turn on live transfer, Leap can transfer referral calls to intake during open hours, so a discharge planner reaches a person on the first try.

Referrals spike late in the day and before weekends, when hospitals discharge patients. Families call in the evening after visiting a parent. Patient-condition calls can come at any hour.

Forward all calls after the office closes, or use ring-first during the day so intake answers first. Time-based forwarding is set with your carrier or phone system.