AI receptionist for home health agencies
An AI receptionist built for home health care agencies.
Leap answers every call to your agency, handles care coordination inquiries, caregiver availability questions, and urgent client calls while your coordinators are in the field or on active cases. It learns your agency from your website and goes live in five minutes.
Leap is an AI phone receptionist for home health care agencies. It handles care coordination calls, caregiver placement inquiries, service eligibility questions, and after-hours urgent client requests in a natural voice, captures what your coordinators need to act on, and texts back anyone who calls mid-shift. Setup takes about five minutes.
5 min. Leap goes live in about five minutes: paste your agency website, review what it learned, and forward your number.
24/7. Leap handles after-hours calls from families asking about care availability and routes urgent client situations to your on-call coordinator.
2+ calls. Leap handles two or more calls at once so no family inquiry goes unanswered while your team manages active case coordination.
94%. Leap handles routine home health agency calls on its own and routes to a human only when the situation genuinely needs one.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so no care inquiry or urgent client request falls through the cracks.
$149/mo. A Leap receptionist for your agency costs a fraction of a live home health answering service with no per-call fees.
Why home health agencies cannot afford to miss any call
A home health care coordinator managing active cases and caregiver schedules cannot always pick up a new inquiry. Families searching for in-home care for an aging parent are often under time pressure: they call two or three agencies and go with whoever responds first. A missed call is a missed placement, not just a missed appointment.
After hours is equally important. A client's family calls when something changes at 8pm: a fall, a medication concern, a caregiver no-show. That call needs a response, not a voicemail. Leap answers it, gives your standard guidance, and routes genuine urgent situations to your on-call coordinator immediately.
New care inquiry calls
Leap captures the family's name, the care needed, location, and preferred start date, then queues the inquiry for your coordinator to follow up and assess.
Caregiver availability questions
Leap answers general questions about your service areas and care types from your knowledge base, and routes specific scheduling questions to your coordinator.
After-hours urgent calls
Leap recognizes urgent language and routes calls about client emergencies, caregiver no-shows, or safety concerns to your on-call coordinator immediately.
Insurance and eligibility questions
Leap answers what it knows about your accepted insurance plans and Medicaid eligibility from your knowledge base, and routes complex coverage questions to your team.
How does Leap handle the variety of calls a home health agency receives?
Leap answers in your agency's name in a natural voice with no menus and no hold music. It draws from your knowledge base built from your website: your service types, service areas, accepted insurances, and intake process. When a caller asks something outside that base, Leap takes their information and logs the gap for your team.
Every call ends with a recording, a full transcript, and a prioritized summary. Urgent situations are flagged at the top. Routine inquiries are queued clearly, so your coordinator returns the most time-sensitive calls first.
Keep your agency number and control your urgent-call rules
You keep your existing agency phone number. Calls forward to Leap on your rules: every call, after hours only, or only when your line is busy. Your on-call coordinator's transfer number is set in your dashboard and updates in one tap.
Families in need of immediate help reach your team directly. Everything else is handled by Leap, summarized, and queued so your coordinators focus their time on active cases rather than information calls.
How it works
- 01
Paste your agency website.
Leap reads your site and Google listing and builds a knowledge base of your care services, service areas, accepted insurances, and intake process.
- 02
Review what it learned.
Add your after-hours urgent-call routing rules, set your on-call coordinator's number, and adjust any service or coverage details in one tap.
- 03
Forward your number and go live.
Keep your current number. The next care inquiry or urgent client call gets answered, captured, and summarized in your inbox.
Frequently asked questions
Can Leap handle after-hours urgent calls from home health clients?
Yes. You define what counts as urgent for your agency. Leap routes calls about client emergencies, caregiver no-shows, or safety concerns to your on-call coordinator immediately. Routine after-hours inquiries are captured and queued.
Will Leap replace my care coordinators?
No. Leap handles the information and intake calls that come in while your coordinators are managing active cases. Your team focuses on care delivery and scheduling while Leap ensures no inquiry goes unanswered.
Can Leap capture new care inquiries from families?
Yes. Leap captures the family's name, the type of care needed, location, and preferred start date, then queues the inquiry for your coordinator to follow up, assess, and begin the placement process.
Does Leap know which insurance plans your agency accepts?
Leap pulls your accepted plans from your website. You can add or correct any entry in one tap, including Medicaid and private-pay details.
Can I run Leap only after hours?
Yes. Set Leap to answer every call, after hours only, or only on overflow when your line is busy. Configure hours per day and adjust the schedule anytime.
Will my agency keep its existing phone number?
Yes. Calls forward to Leap on your rules and are never ported, so families and caregivers who have your number continue to reach you.
How long does setup take?
About five minutes. Paste your website URL, review the knowledge base Leap built, set your urgent-call routing rules, and forward your number.
What does my team see after each call?
Every call leaves a recording, a full transcript, and a short summary with the action needed. Urgent calls are flagged so your on-call coordinator can respond to the right situations first.
How much does an AI receptionist for a home health agency cost?
Leap's founding rate is $149 a month and includes the first 100 calls, then $0.99 per call after that. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound robotic to families calling about care?
No. Leap uses a natural, calm voice that answers in one ring with no menus and no hold music. Families speak normally and Leap responds in your agency's name.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and logs the question for your team. Answer it once and Leap knows it for every future caller.
Keep exploring
Give home health care a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.