AI receptionist for mental health practices
An AI receptionist built for mental health practices.
Therapists can't answer the phone in session, and a first call often takes courage. Leap answers warmly in your practice's name, takes new-client inquiries, answers fee and insurance questions you approve, and gives crisis callers the resources you choose.
Leap is an AI phone receptionist for therapy and counseling practices. It answers forwarded calls while clinicians are in session, takes new-client inquiries with the kind of help wanted, insurance and availability, answers fee and out-of-network questions from facts you approve, and tells a caller in danger to call emergency services now.
988. The 988 Suicide and Crisis Lifeline takes calls, texts and chats 24/7, and practices can add it to the crisis guidance Leap gives callers.
988 Suicide and Crisis Lifeline, 988lifeline.org, read 2026
Emergency first. When a caller is in immediate danger, Leap tells them to call emergency services now. It does not counsel or assess risk.
Intake details. Leap takes a new-client inquiry with the kind of help wanted, insurance or self-pay, and the times that work, for a clinician to follow up.
Sign-in link only. Once you ask us to turn on Leap's protected setup, team texts carry a sign-in link instead of call details.
Your answers. Leap answers fees, sliding scale and out-of-network questions only from facts your practice approves.
What calls does a mental health practice get?
Most calls are first-time inquiries. A caller asks whether you're accepting new clients, whether you take their insurance, what a session costs out of pocket, and whether a therapist works with anxiety, couples or teenagers. Current clients call to cancel or move a session, and some ask for a receipt for their insurer.
A few calls come from someone in distress. The 988 Suicide and Crisis Lifeline answers by call, text and chat 24/7, free and confidential (988lifeline.org). You can add it to the crisis guidance Leap gives callers.
New-client inquiries
Availability, specialties, telehealth or in person, and how matching with a clinician works.
Fees and insurance
Session fees, sliding scale, in-network plans and out-of-network receipts, from facts you approve.
Session changes
Clients moving or cancelling a session. Leap takes the details for your team.
Crisis calls
A caller in danger is told to call emergency services now; others get the crisis line you choose.
What should Leap collect on a therapy inquiry?
Leap asks for the caller's name and a safe callback number, whether the help is for themselves, a child or a couple, the general reason in their own words, insurance or self-pay, telehealth or in person, and the times that work.
You can tell Leap to keep intake light. Some practices prefer only a name, number and best time to call, and leave everything else to the clinician's first call.
What does a call to a therapy practice sound like?
A typical opening: 'Good afternoon. This is Sophie from Harbor Counseling. How can I help?' You can edit the greeting and turn on a line that says it's an AI receptionist.
Sample questions it answers from your approved facts: 'Are you taking new clients?', 'How much is a session if I pay myself?', 'Do you offer telehealth?' Questions about whether therapy is right for someone go to a clinician.
Which calls go to a person?
Anyone in danger is told to call emergency services now. Callers in distress who aren't in immediate danger get the crisis guidance you approve, such as 988, and the call is marked urgent for your team.
Clinical questions, records requests and complaints go to the right clinician or practice manager. If you turn on live transfer, Leap can transfer during open hours.
When do therapy calls come in?
Inquiries often come in the evening and on Sunday, when people finally have privacy to call. Early January and late summer, as school starts, bring more new-client calls.
Forward all calls while clinicians are in session, or use ring-first so a staff member can answer when free. After-hours-only forwarding is set with your carrier or phone system.
How it works
- 01
Paste your practice website.
Leap drafts answers about clinicians, specialties, fees and insurance.
- 02
Write your crisis guidance.
Add the crisis line and on-call instructions you want callers to hear.
- 03
Forward your number.
Keep your number. Each answered call is in your inbox with a summary.
Frequently asked questions
What does Leap do if a caller says they want to hurt themselves?
If the caller is in immediate danger, Leap tells them to call emergency services now. Otherwise it gives the crisis guidance you approve, such as the 988 Lifeline, and marks the call urgent. Leap does not counsel callers or assess risk.
Will Leap sign a Business Associate Addendum for our therapy practice?
Yes. We sign a Business Associate Addendum with your practice, and your calls run on a separate protected setup where patient information only goes to vendors covered for HIPAA. Ask us to turn it on.
What do team texts say about a caller?
With the protected setup turned on, the text carries only a sign-in link. The details stay in the Leap inbox.
Can Leap match a new client with a therapist?
It can share each clinician's focus areas from your approved facts and pass the caller's preference along. The match is your team's decision.
Can Leap answer questions about out-of-network benefits?
Yes, if you approve the answer, such as whether you provide receipts clients can submit to their insurer. It does not check a caller's benefits.
Can clients cancel or move a session through Leap?
Leap takes the details and can repeat your cancellation policy if you've approved it. Your team updates its own calendar.
Can Leap tell callers it is an AI?
Yes. You can turn on a line in the greeting that says it's an AI receptionist.
How does a solo therapist forward calls to Leap during sessions?
Forward all calls with your carrier's dial code before sessions, or choose ring-first so Leap answers only when you don't.
What does Leap cost for a therapy practice?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give mental health practices a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.