AI receptionist for mental health practices
An AI receptionist built for mental health practices.
Leap answers every call to your practice, handles new client intake and scheduling, routes crisis calls to the right person immediately, and covers the calls that come in while your therapists are in 50-minute sessions. It goes live in five minutes.
Leap is an AI phone receptionist for mental health practices. It handles new client intake calls, appointment scheduling, insurance verification questions, and billing inquiries in a natural voice, routes crisis callers immediately to the right human, and texts back anyone who calls mid-session. Setup takes about five minutes.
5 min. Leap goes live in about five minutes: paste your practice website, review what it learned, and forward your number.
24/7. Leap answers calls outside session hours, captures new client intake requests, and routes after-hours crisis calls to your on-call clinician.
2+ calls. Leap handles two or more calls at once so no prospective client hits a busy tone while your admin is on a benefits verification call.
94%. Leap handles routine mental health practice calls on its own and routes to a human only when the situation genuinely requires one.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so no new client inquiry or reschedule request gets lost in voicemail.
$149/mo. A Leap receptionist for your practice costs a fraction of a live mental health answering service, with no per-call fees.
Why mental health practices miss the calls that need an answer most
A therapist is in a 50-minute session and cannot take calls. Administrative staff handling intake paperwork, benefits verification, and scheduling cannot reach every call either. The prospective client who worked up the courage to call and reaches voicemail often does not call back. That first call is the most important one, and missing it is a recurring loss.
Crisis calls require a different protocol entirely. When a caller is in distress, the call must reach a human immediately, not voicemail. Leap recognizes crisis language, follows your transfer rules, and routes those callers to your on-call clinician or to a crisis line immediately. Every other call is handled and summarized.
New client intake calls
Leap captures the prospective client's name, contact information, reason for seeking care, and insurance plan, then queues the intake request for your coordinator.
Crisis call routing
Leap recognizes distress language and follows your crisis protocol: immediate transfer to your on-call clinician or to the appropriate crisis line, with a record of the call.
Scheduling and reschedules
Leap captures the session change request, the client's name, and their preferred new time, then texts your admin to confirm and fill the slot.
Insurance and billing questions
Leap answers general questions about your accepted insurances and sliding-scale options from your knowledge base, and routes billing calls to your admin team.
How does Leap handle the sensitivity of mental health practice calls?
Leap is configured from your practice's own information: your clinicians' specialties, accepted insurances, intake process, and crisis protocol. It answers in a calm, natural voice and never asks unnecessary questions. Callers in distress are routed immediately. Callers with routine questions are helped efficiently.
Every call is logged with a recording, a full transcript, and a summary. Your admin team sees exactly what happened, what the caller needed, and what to do next, without having to call back blindly.
Keep your practice number and set your own crisis routing rules
You keep your existing practice phone number. Calls forward to Leap on your schedule: every call, after hours only, or only when your line is busy. Your crisis transfer number is set in your dashboard and updates in one tap.
You define your crisis protocol. Leap follows it exactly. Routine calls are handled and summarized. Calls that need a human reach one fast.
How it works
- 01
Paste your practice website.
Leap reads your site and builds a knowledge base of your clinicians, specialties, accepted insurances, intake process, and hours.
- 02
Review what it learned and set your crisis rules.
Define your crisis routing protocol, set your on-call clinician's transfer number, and adjust any intake or insurance details in one tap.
- 03
Forward your number and go live.
Keep your current number. The next intake call or crisis call gets answered correctly, every time.
Frequently asked questions
How does Leap handle crisis calls for a mental health practice?
You define your crisis protocol. Leap recognizes distress language and follows your rules: immediate transfer to your on-call clinician or to the appropriate crisis line. Every crisis call is logged with a recording and transcript so your team has a full record.
Will Leap replace my administrative staff?
No. Leap covers the calls your admin team cannot reach while therapists are in sessions or staff are managing intake and benefits verification. Your team focuses on the clients in front of them.
Can Leap handle new client intake calls?
Yes. Leap captures the prospective client's name, contact information, reason for seeking care, and insurance plan, then queues the intake request for your coordinator to follow up and schedule the first appointment.
Does Leap know which insurances our practice accepts?
Leap pulls your accepted insurances from your website. You can add or correct any entry in one tap, including sliding-scale or out-of-network details.
Can I run Leap only after hours?
Yes. Set Leap to answer every call, after hours only, or only on overflow when your line is busy. Configure hours per day and adjust the schedule anytime.
Will my practice keep its existing phone number?
Yes. Calls forward to Leap on your rules and are never ported, so existing clients' saved contacts still reach you.
How long does setup take?
About five minutes. Paste your website URL, review the knowledge base Leap built, define your crisis routing rules, and forward your number.
What does my team see after each call?
Every call leaves a recording, a full transcript, and a summary with the action needed. Crisis calls are flagged separately so your clinical team can follow up on the right cases first.
How much does an AI receptionist for a mental health practice cost?
Leap's founding rate is $149 a month and includes the first 100 calls, then $0.99 per call after that. No setup fee and no contract, versus the $150 to $400 a month a live answering service typically charges.
Does it sound robotic to clients?
No. Leap uses a natural, calm voice that answers in one ring with no menus and no hold music. Callers speak normally and Leap responds in your practice's name.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and logs the question. Answer it once and Leap knows it for every future caller.
Keep exploring
Give mental health practices a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.