AI receptionist for carpet cleaners
An AI receptionist for carpet cleaning companies.
The truck-mounted unit is loud and your hands are wet. Leap answers room-count quotes and sorts water damage calls from routine cleans.
Leap is an AI phone receptionist for carpet and upholstery cleaning companies. It answers forwarded calls about whole-home cleans, pet stains, upholstery, rugs and tile, takes room counts, stairs and stain details, marks wet-carpet and water damage calls urgent, and sends quote requests to your office to confirm.
24-48 hours. EPA advises drying water-damaged areas and items within 24 to 48 hours to prevent mold growth.
U.S. Environmental Protection Agency, A Brief Guide to Mold, Moisture and Your Home
Rooms + stairs. Each quote request comes with room count, stairs, rugs or upholstery, and stain types.
Water source. For wet carpet, Leap asks where the water came from and when, and marks the call urgent.
Text + email. Each answered call is summarized to the people your routing rules name.
$149/mo. Leap costs $149 a month, first 100 calls included, then $0.99 a call.
What calls does a carpet cleaning company get?
Mostly room-count quotes, plus a smaller stream of urgent wet-carpet calls. The quotes are price-shoppers who will call the next company if no one answers; the wet-carpet calls are time-sensitive.
Whole-home and room cleans
Room count, stairs, hallways, furniture to move.
Pet stains and odor
Where, how old, and whether it's urine or something else.
Upholstery, rugs and tile
Piece count, fabric if known, rug size, tile and grout area.
Water damage
Where the water came from, how long it's been wet, which rooms.
What should the receptionist ask a carpet cleaning caller?
The address, how many rooms and stairs, carpet or rug type if known, pet stains, furniture that needs moving, whether it's a move-out, and a preferred day. For wet carpet: where the water came from (a supply line, rain, a toilet or a sewer backup), when it happened, and whether it's still coming in.
What does it sound like on the phone?
"Good evening. This is Ben from ProFresh Carpet Care. How can I help?"
"How much for three bedrooms and a hallway?"
Your approved room pricing, or Leap takes details for a quote.
"How long until I can walk on it?"
Read from your drying-time card.
"My basement carpet flooded last night."
Leap takes the water source and rooms, gives your approved emergency number, and marks the call urgent.
Which carpet cleaning calls need a person?
Water damage and sewage backups, damage claims after a clean, and commercial bids. Leap marks those urgent or routine and can notify your team during the call. You can turn on live transfer during office hours.
Why do wet-carpet calls need fast handling?
Mold. EPA advises drying water-damaged areas and items within 24 to 48 hours to prevent mold growth, and notes mold in porous materials can be hard to remove completely (epa.gov/mold/brief-guide-mold-moisture-and-your-home). A wet-carpet call left in voicemail overnight eats into that window.
Routine cleaning calls cluster around spring, move-out season and the weeks before holidays. Forward all calls at night with your carrier's code, or use ring-first during the day.
How it works
- 01
Paste your website.
Leap reads services, room pricing, specials and service area.
- 02
Add drying and water damage text.
Drying times, and what callers should do while they wait.
- 03
Forward your line.
Every call or ring-first, with your carrier's dial code.
Frequently asked questions
Can Leap quote by the room?
Yes, if you approve room pricing. Otherwise it takes the room count and details so you quote on the callback.
How does Leap handle a flooded carpet call at night?
It asks where the water came from and when, gives your approved emergency number, marks the call urgent and texts your team.
Will Leap tell a caller whether their carpet can be saved?
No. It records the details for your technician to judge.
Can it book cleans directly?
With Google Calendar connected it can book open times. Otherwise it takes a request your office confirms.
Can it answer questions about pet-safe products?
Only from the wording you approve on a card.
Can it handle a coupon or seasonal special?
Put the special on a card and Leap reads it to callers who ask.
Can it take a flooded-carpet call in Spanish?
Yes, once you turn on Spanish. The summary notes the caller's language for your callback.
What does Leap cost for a carpet cleaner?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls.
Keep exploring
Give carpet cleaning companies a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.