Solution

Ask for more Google reviews, and keep up with the ones you get.

Most customers will leave a review if someone asks. Leap gives you three ways to ask: a QR poster for the office, a text to a happy caller, and replies that show new customers you read what people write.

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The short answerUpdated October 5, 2026

Review requests are how a business asks customers to post a review. Leap checks your Google listing every day for new reviews and themes, drafts replies, prints an office poster with a QR code, and lets you text a caller your review link from the inbox. You choose who gets asked; Leap does not send review requests on its own.

97%. 97 percent of consumers read reviews when looking at local businesses.
BrightLocal, Local Consumer Review Survey (2026)
83%. 83 percent of people who were asked to leave a review went on to leave one.
BrightLocal, Local Consumer Review Survey (2026)
Daily check. Leap reads your Google listing every day for new reviews, recurring themes and teammates customers name.
QR poster. Leap prints an office poster with a QR code that opens your Google review page.
You press Send. From a call in the inbox you can text the caller, with drafts written from the call. Nothing sends until you press Send.

Why asking matters more than anything else

BrightLocal's 2026 survey found that 97 percent of consumers read reviews for local businesses, and 83 percent of people who were asked to leave a review did. The gap between a happy customer and a posted review is usually that nobody asked.

The ask works best soon after a good experience, with a direct link, so the customer doesn't have to search for your listing.

Three ways Leap helps you ask

Leap does not text callers review requests automatically. It gives you tools to ask the people you choose, which keeps complaint calls and wrong numbers out of the list.

Office poster
Print the review poster with a QR code and put it at the front desk or checkout.
Text a happy caller
Open a good call in the inbox, choose Text caller, add your review link to a draft and send.
Reply to reviews
Draft a reply writes a response to each Google review for you to edit and post.
Every office at once
Businesses with several locations can add each Google listing and see totals together.

What the Reviews page shows

Once Google review tracking is on, Leap checks your listing daily. Reviews shows your ratings, which reviews still need a reply, what customers keep mentioning, and which teammates they name.

Everyone on your team can open Reviews, so the person who handled a visit can see what the customer said about it.

How it works

01
Connect your Google listing.
Look up your business on the Reviews page. Add every office if you have more than one.
02
Ask the right people.
Print the QR poster and text your review link to callers who had a good experience.
03
Reply as reviews arrive.
Use the drafted replies to answer new reviews from the Reviews page.

Frequently asked questions

Does Leap automatically text every caller asking for a review?

No. You choose who to ask. From any call in the inbox, Text caller opens a message to that person with drafts written from the call, and you add your review link and press Send.

How does the review poster work?

Leap prints an office poster with a QR code. A customer scans it with their phone camera and lands on your Google review page.

Can Leap help me reply to Google reviews?

Yes. Draft a reply writes a response for each review for you to edit and use.

How often does Leap check for new reviews?

Every day. Reviews shows new reviews, recurring themes and the teammates customers mention.

Can I track reviews for more than one location?

Yes. When you look up your listing on the Reviews page, check each office that is yours and add them together. Leap adds up the totals.

Who on my team can see reviews?

Once Google review tracking is on, everyone on your team can open Reviews.

Why ask for reviews by text?

A text with a direct link removes the step of finding your listing. In BrightLocal's 2026 survey, 83 percent of people who were asked to leave a review did so.

What does Leap cost?

Leap is $149 a month, first 100 calls included, then $0.99 a call, and Reviews is part of the same account. Setup is free, and billing starts when Leap answers real calls.