Solution
Automate review requests after every successful call.
A happy caller leaves the conversation and forgets to leave a review. Leap follows up with a text at the right moment, with a direct link, so your satisfied customers can leave a review in under a minute.
Review request automation sends a follow-up text to callers after a positive interaction, asking them to leave a review with a direct link. Leap handles every call and can trigger the follow-up text automatically, so your review count grows without anyone on your team chasing customers for feedback.
Right moment. Leap sends the review request right after a positive call, when the caller's satisfaction is at its peak.
Direct link. The follow-up text includes a direct link to your Google or review page so leaving a review takes under a minute.
Automated. Review requests go out automatically after qualifying calls, with no manual step from anyone on your team.
Every caller. No satisfied caller leaves without a review request, because Leap handles the follow-up on every qualifying call.
Logged. Every review request sent by Leap is logged with the call record so you know who was asked and when.
Why do happy customers forget to leave reviews?
A customer who had a positive experience fully intends to leave a review, and then life intervenes. By the time they think of it again, the motivation has faded and the friction of finding the right place to leave a review is enough to stop them entirely.
The window between a positive interaction and a review is short. The businesses with the highest review counts are not the ones with the most satisfied customers. They are the ones that ask at the right moment with the lowest possible friction.
The gap between satisfied callers and actual reviews
Most businesses ask for reviews manually, if they ask at all. A front desk person might mention it at the end of a visit. An owner might send an email a week later. Both methods are inconsistent, depend on someone remembering to do it, and arrive long after the peak of the customer's satisfaction.
A text with a direct link, sent within minutes of a positive call, reaches the caller at the exact moment they are most likely to act on it.
Timing is the entire mechanism
A review request sent within minutes of a call converts at a far higher rate than one sent days later.
Friction kills completion
A direct link removes the step of searching for where to leave the review, which stops most people.
Consistency drives volume
Automated requests go out after every qualifying call. Manual requests happen only when someone remembers.
No awkward ask
A text request is less awkward than asking in person and reaches the caller after the pressure of the interaction is gone.
How Leap sends review requests automatically
Leap answers every call and, after interactions that qualify under the rules you set, sends the caller a text with your review request message and a direct link. The message goes out within minutes of the call ending, while the experience is still fresh.
You define what a qualifying call looks like: a completed booking, a resolved question, a new customer call. Leap applies those rules consistently on every call without involving your team.
How it works
- 01
Set your qualifying criteria.
Tell Leap which types of calls should trigger a review request: completed bookings, resolved inquiries, new callers, or a combination.
- 02
Leap handles the call and sends the text.
After a qualifying call, Leap sends the caller a text with your review request message and a direct link to your review page.
- 03
Reviews come in without effort.
Callers who are ready to review click the link and complete it in under a minute. Your review count grows automatically.
Frequently asked questions
How does Leap send review requests after calls?
After a call that meets your qualifying criteria, Leap sends the caller a text message with a review request and a direct link to your Google page or other review platform. The text goes out within minutes of the call ending.
Can I choose which callers receive a review request?
Yes. You define the qualifying criteria during setup: call type, call outcome, or caller status. Leap applies those rules to every call and only sends the request to callers who qualify.
Which review platforms does the link go to?
You provide the direct link to your review page during setup. Most businesses link to their Google Business profile, but any direct review URL works.
Does the review request come from my business number?
Yes. The follow-up text comes from your business number, so the caller recognizes who is texting them.
Can I customize the review request message?
Yes. You set the message text during setup. Leap sends your message, not a generic template.
What if a caller's interaction did not go well?
Leap only sends review requests to callers who meet the criteria you define. You can exclude complaint calls, transferred calls, or any other call type from the review request flow.
Does this work for after-hours calls?
Yes. A caller who books at 9pm gets the review request text at the same time as a midday caller. The timing is automatic.
Does Leap use my existing number?
Yes. You forward your existing line to Leap. The review request text comes from your business number.
How much does Leap cost?
Leap's founding rate is $149 a month, which covers the first 100 calls answered, then $0.99 per additional call. No setup fee, no contract.
How long does it take to set up?
About five minutes. Provide your website, set your qualifying criteria and your review link, enable call forwarding, and the review request flow is live.
Can review requests connect to other tools in my stack?
Yes. Via Zapier, review request events from Leap can trigger flows in platforms like Google Sheets, HubSpot, or Mailchimp if you want to track review requests alongside other marketing data.
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