AI receptionist for hair salons
An AI receptionist built for hair salons.
Stylists can't put down a foil to answer the phone. Leap quotes your starting prices, takes requests for a specific stylist, sorts color corrections into consults, and texts callers your booking link.
Leap is an AI phone receptionist for hair salons. It answers forwarded calls in your salon's name, quotes the starting prices you approve, takes requests for a named stylist with the service and hair history, books through Google Calendar or texts your online booking link, and sends color corrections and bridal parties to your team as consult requests.
Booking link by text. If your salon books online, Leap can text the caller your booking link during the call.
Starting prices. Leap quotes cut and color prices only as the starting prices or ranges your salon approves.
Stylist requests. Leap records which stylist the caller wants, so the request reaches the right chair.
Consult first. Color corrections, extensions and bridal parties can be set to go to a consult request instead of a quote.
Your number. Your salon keeps its number and forwards calls to Leap, either all of them or only the ones the front desk misses.
What calls does a hair salon get?
Most salon calls ask the price of a service, whether a specific stylist has openings, and how long an appointment takes. Color is where price questions get hard: a full balayage, a gray blend and a box-dye correction can all be called 'color' by the caller.
Other calls ask about parking, products, gift cards, kids' cuts, and whether you take walk-ins. Wedding parties call months ahead and want several people styled the same morning.
Price questions
Cut, color, highlights and treatments, answered as your approved starting prices.
Stylist requests
A client who only sees one stylist, or a new client asking who does curly cuts.
Color corrections
Callers fixing at-home color or another salon's work, sent to a consult.
Bridal and event parties
Group styling for weddings and proms, with the date, headcount and location.
What should Leap collect on a salon call?
For a new appointment, Leap asks for the caller's name, the service, the stylist they want, whether they're a new client, and the days that work. For color, it also asks about the last color service and whether the hair has box dye on it, if you want that.
For a bridal party, it takes the event date, number of people, services wanted and whether styling is on site.
What does a salon call sound like?
A typical opening: 'Good afternoon. This is Sophie from Studio Nine Salon. How can I help?'
Sample questions it answers from your approved facts: 'How much is a women's cut with Jess?', 'Do you do keratin treatments?', 'Is there parking?' For 'how much to fix my color,' it explains your consult policy and takes the request.
Which salon calls go to a person?
Complaints about a service, redo requests, and color corrections go to the salon manager or the stylist. Requests to move or cancel an appointment are taken as messages for the front desk, with your cancellation policy repeated if you approve it.
If you turn on live transfer, Leap can transfer to the front desk during open hours, with one attempt before it takes a callback.
When do salon calls peak?
Saturday mornings, late afternoons when clients get off work, and the weeks before Thanksgiving, December holidays, prom and wedding season. Mondays, when many salons close, still bring calls.
Forward all calls on closed days, or use ring-first so the desk answers and Leap takes the rest. Time-based forwarding is set with your carrier or phone system.
How it works
- 01
Paste your salon website.
Leap drafts answers from your service menu, stylists and Google listing.
- 02
Set your price rules.
Choose starting prices or ranges, and which services always go to a consult.
- 03
Forward your number.
Keep your number. Each answered call lands in your inbox with a summary.
Frequently asked questions
Can Leap book a client with a specific stylist?
If your salon books through Google Calendar and connects it, Leap can book directly. Otherwise it texts your online booking link or takes a request with the stylist's name for your desk to confirm.
How does Leap answer 'how much is balayage?'
It quotes the starting price or range you approve and explains that the final price depends on length and the consult, if that's your policy.
What happens with a color correction call?
Leap explains your consult policy and takes a consult request with the caller's color history, so the stylist can call back prepared.
Can Leap move or cancel a client's appointment?
No. It takes the change request for your front desk and can repeat your cancellation policy if you approve it.
Can Leap handle a bridal party inquiry?
It takes the wedding date, the number of people, services and location, and sends it to whoever handles events.
Does Leap answer questions about products you sell?
Yes, if the products and prices are in your approved facts. Otherwise it takes a message.
Can Leap answer clients in Spanish?
Yes, if you turn it on. You can add Spanish or up to two languages alongside English.
How does a salon forward calls to Leap on the day it's closed?
Dial your carrier's forward-all code when you close and the off code when you open. Leap's setup shows both for your carrier.
What does Leap cost for a hair salon?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give hair salons a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.