Slack integration
Leap posts a Slack message for every call your AI receptionist answers.
Connect Leap to Slack through Zapier and your team gets a Slack notification with the caller's name, number, and call summary every time Leap answers a call. Your whole team stays informed without checking another dashboard.
The Leap and Slack integration connects your AI phone receptionist to your Slack workspace via Zapier. Every call Leap answers triggers a Zapier-posted Slack message in the channel you choose, with the caller's name, phone number, and Leap's plain-language call summary. Setup takes under ten minutes in Zapier.
Real-time. Your team gets a Slack message with caller details and call summary within seconds of every Leap-answered call.
24/7. Leap answers every inbound call around the clock, and every answered call posts a Slack alert automatically.
Every call logged. Leap produces a recording, transcript, and call summary for every answered call, shareable in Slack via Zapier.
5 min. Leap's AI receptionist is live on your existing number in about five minutes, with no hardware or telecom changes.
Zero dashboard switching. Your team sees who called and why without leaving Slack, then follows up from the same channel thread.
What does the Leap and Slack integration do?
Every time Leap answers a call, it creates a call record with the caller's name, phone number, and a short summary of the conversation. Zapier detects that new record and posts a formatted message to the Slack channel you choose, with those details included.
For teams that coordinate in Slack, this means a new patient inquiry, a roofing quote request, or an after-hours emergency call all appear in the right Slack channel automatically. Someone can claim the follow-up in thread without switching to a separate call log.
Calls post to the right channel
Choose which Slack channel receives call notifications, whether that's a general ops channel or a dedicated calls channel.
Summaries are readable at a glance
Leap's call summary is short and in plain language, so your team immediately knows why the person called.
After-hours calls alert the team
Leap answers calls at any hour, and the Slack notification arrives regardless of when the call came in.
Follow-up happens in Slack
Team members can assign themselves to follow up in thread, keeping accountability visible without a separate CRM entry.
How to connect Leap to Slack via Zapier
In Zapier, create a Zap with Leap as the trigger (new answered call) and Slack as the action (send channel message). Write a message template that includes caller name, phone, and summary fields, choose the target channel, and activate the Zap.
This is a Zapier-mediated connection, not a native Slack app from Leap. Zapier is the bridge. The integration works reliably and the setup takes under ten minutes.
Which teams get the most from Leap and Slack together?
Teams that already coordinate in Slack and whose work involves responding to inbound calls get the most out of this pairing. Small medical offices where the front desk and clinical team use Slack, home services companies where the dispatcher and field techs share a Slack workspace, and agencies tracking new business calls all benefit.
If your primary coordination tool is email rather than Slack, the same Zapier approach works with an email action instead. The principle is the same: Leap answers the call and Zapier routes the summary to wherever your team responds from.
How it works
- 01
Set up Leap on your business number.
Sign up for Leap, forward your existing number, and fill in your knowledge base. Your AI receptionist is live in about five minutes.
- 02
Add Leap as a trigger in Zapier.
In Zapier, create a new Zap. Select Leap as the trigger app, pick 'New Call Answered,' and connect your Leap account.
- 03
Set Slack as the action.
Choose Slack as the action app, pick 'Send Channel Message,' write your message template with caller fields, select the target channel, and activate the Zap. Every answered call posts to Slack automatically.
Frequently asked questions
Does Leap have a native Slack app?
The connection runs through Zapier, not a native Slack app from Leap. Zapier posts to Slack when Leap answers a call. It is not a native integration, but the Zapier path is reliable and takes under ten minutes to configure.
Which Slack channel does the call notification go to?
You choose when you configure the Zap. You can route all calls to a single channel or use Zapier filters to send different call types to different channels.
What information appears in the Slack message?
By default you can include caller name, phone number, and Leap's call summary. You write the message template in Zapier, so the format is up to you.
Does Leap keep my existing phone number?
Yes. You forward your existing number to Leap. Callers and your existing contacts see the same number.
How quickly does the Slack message appear after a call?
Typically within a minute of the call ending, depending on Zapier's polling interval. Zapier's paid plans support faster trigger polling.
What happens when Leap cannot answer a caller's question?
Leap captures the caller's details and question, logs the call, and the Slack notification still goes out. Your team sees exactly what the caller needed.
Can I get Slack alerts only for urgent calls?
Yes. You can add a Zapier filter that only posts to Slack when Leap's call summary contains certain keywords, like 'emergency' or 'urgent.'
How much does Leap cost?
Leap's founding rate is $149 a month, covering the first 100 calls answered. Slack and Zapier are billed by their own providers.
Does Leap handle simultaneous calls?
Yes. Leap handles multiple inbound calls at once, so a surge in volume does not drop calls or delay Slack notifications.
Keep exploring
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