ServiceTitan integration via Zapier
Leap + ServiceTitan: every answered call creates a ServiceTitan record.
Connect Leap to ServiceTitan through Zapier and every call your AI receptionist handles creates a new booking or customer record in ServiceTitan. Your CSRs see the lead before they have to do anything.
Leap and ServiceTitan connect through Zapier. Every call Leap answers can trigger a new ServiceTitan booking, customer, or lead record without manual entry. Home service businesses running ServiceTitan as their operating system get a call-to-job trail that starts the moment the caller hangs up.
Automatic. Every call Leap answers can create a ServiceTitan booking or customer record automatically via Zapier.
No CSR re-keying. Caller name, phone, and job type pass from Leap to ServiceTitan the moment a call ends, with no manual transcription.
Via Zapier. Leap connects to ServiceTitan through Zapier, with no native API required and no developer work on your end.
Full call context. Leap saves a transcript and AI summary alongside every ServiceTitan record, giving CSRs the full call context before follow-up.
After hours too. Leap answers calls around the clock, and every overnight or weekend call creates the same ServiceTitan record your team sees in the morning.
5 min. The Leap-to-ServiceTitan Zap takes about five minutes to set up in Zapier with no developer access required.
What does the Leap and ServiceTitan connection do?
Leap answers every call, captures the caller's name, phone, and what they need, and logs the call with a transcript and AI-written summary. When the call ends, Zapier creates a ServiceTitan booking or customer record with those details already populated.
Your CSRs see the lead in ServiceTitan the moment the caller hangs up, with the transcript and summary there if they need to review what was said before following up.
Creates ServiceTitan bookings
Caller details pass to ServiceTitan as a new booking request the moment the call ends.
Opens customer records
New callers create ServiceTitan customer profiles automatically, with name and phone already filled in.
Removes CSR data entry
Your team never re-keys caller information from a recording into ServiceTitan by hand.
Adds call context
Leap's transcript and summary give CSRs the full story before they follow up, so they know what the caller needs.
How does Leap connect to ServiceTitan?
The connection runs through Zapier. You create a Zap with Leap as the trigger (Call Completed) and ServiceTitan as the action. Map Leap call fields to the ServiceTitan fields and turn the Zap on.
There is no native API between Leap and ServiceTitan. Zapier is the bridge, and setting it up takes about five minutes without any developer work.
What types of home service businesses use Leap with ServiceTitan?
HVAC, plumbing, electrical, roofing, and garage door businesses that run their entire operation in ServiceTitan. These companies often field hundreds of inbound calls a week, and manual data entry between calls and jobs creates delays and lost leads.
Leap handles the inbound call volume. ServiceTitan manages the jobs and customers. Zapier keeps them in sync automatically so nothing falls through the gap between them.
How it works
- 01
In Zapier, create a Zap with Leap as the trigger.
Connect your Leap account and select the Call Completed event.
- 02
Add ServiceTitan as the action.
Choose to create a booking or customer record and map Leap's call fields to the ServiceTitan fields.
- 03
Turn the Zap on.
Every call Leap answers now creates a ServiceTitan record automatically when the call ends.
Frequently asked questions
Does Leap connect to ServiceTitan directly or through Zapier?
Through Zapier. Leap does not have a direct native integration with ServiceTitan. Zapier triggers a ServiceTitan action every time Leap ends a call.
What ServiceTitan records can a Leap call create?
Through Zapier, a Leap call can create a ServiceTitan booking, customer, or lead record. You configure which action runs and which call fields map to ServiceTitan.
Can Leap book a ServiceTitan job during a live call?
Leap can capture job details and booking intent on the call and pass them to ServiceTitan via Zapier after the call ends. Live scheduling directly into ServiceTitan's dispatch board during a call is not supported.
What call data does Leap send to ServiceTitan?
Leap sends the caller's name (if captured), phone number, call duration, transcript, and AI-written summary. You map whichever fields ServiceTitan needs.
Does this work with ServiceTitan's standard and pro tiers?
Zapier's ServiceTitan integration availability may vary by ServiceTitan plan. Check ServiceTitan's documentation to confirm Zapier is available on your subscription.
Do I need a paid Zapier account?
Zapier has a free tier. High call volumes or multi-step Zaps may require a paid Zapier plan. Check Zapier's site for current tier limits.
What home service types use Leap with ServiceTitan?
HVAC, plumbing, electrical, roofing, and garage door businesses. ServiceTitan is common in larger home service companies handling high call volumes, where manual entry between calls and jobs is a significant cost.
Is the ServiceTitan integration an extra charge on Leap?
No. Zapier is included in the $149-a-month founding rate covering the first 100 calls. ServiceTitan and Zapier each have their own separate pricing.
Can Leap qualify the caller before creating the ServiceTitan record?
Yes. Leap can ask callers about their service type, location, and urgency during the call. Those details are captured in the transcript and summary that flows to ServiceTitan via Zapier.
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