Outlook Calendar integration
Leap books callers straight into your Outlook Calendar.
Connect your Microsoft Outlook Calendar and Leap's receptionist stops taking messages and starts booking. It reads your real availability, offers open times, and writes the appointment to your calendar while the caller is still on the line.
The Leap and Outlook Calendar integration lets your AI receptionist book appointments directly into your Microsoft calendar during a call. Leap reads your live availability, offers callers real open slots, and writes the confirmed appointment back to your Outlook Calendar. Connect it once with a Microsoft sign-in.
Live booking. Leap books appointments into your Outlook Calendar during the call, holding the slot immediately rather than texting you a message to confirm.
Real availability. Leap reads your Outlook Calendar and only offers times that are genuinely open, so callers never get a slot you already have filled.
One sign-in. Connecting Outlook Calendar takes one Microsoft sign-in, with no developer setup or third-party software to install.
Two-way. Confirmed appointments write back to your Outlook Calendar automatically, keeping your Microsoft schedule as the single source of truth.
Microsoft 365. The Outlook Calendar connection works with Microsoft 365 business accounts and personal Microsoft calendars.
5 min. Connecting Outlook Calendar is part of the five-minute Leap setup alongside your knowledge base and phone number.
What does connecting Outlook Calendar to Leap actually do?
Without a connected calendar, Leap captures a booking request and texts it to you to confirm. With Outlook Calendar connected, Leap closes the loop on the call: it checks your live availability, offers the caller real open times, and writes the confirmed appointment to your calendar.
A caller who wants Friday at 10 leaves the call booked for Friday at 10, with the event already on your Outlook Calendar and the caller's details attached.
Reads your real openings
Leap checks Outlook Calendar so it never offers a time you are already booked.
Writes the appointment back
Confirmed bookings appear in Outlook automatically with the caller's name and reason for the visit.
Respects your rules
Set bookable hours, buffer times between appointments, and which appointment types Leap can schedule.
Keeps a full record
Every booking still files a call recording, transcript, and AI summary you can review later.
How do I connect my Outlook Calendar to Leap?
In Leap's settings, choose Connect Calendar and select Outlook. Sign in with your Microsoft account and authorize the calendar you book into. From that point, Leap can read your availability and write appointments to that calendar.
There is no code, no plugin, and nothing for your team to install. You can disconnect at any time, and Leap falls back to capturing booking requests as texts.
Which businesses benefit from Leap and Outlook Calendar?
Any business that books time on a Microsoft calendar benefits: law firms, medical and dental practices, financial advisors, consultants, and any service business whose callers want to grab a specific slot.
If your team already runs on Microsoft 365, the Outlook Calendar connection keeps your entire booking workflow inside the tools you already use.
How it works
- 01
Open Connect Calendar in Leap settings.
In your Leap account, choose to connect a calendar and select Outlook.
- 02
Sign in with your Microsoft account.
Authorize the calendar you book into. Leap can now read your availability and write confirmed appointments.
- 03
Set your booking rules.
Choose bookable hours, buffer times, and appointment types. Leap starts booking callers into real open slots immediately.
Frequently asked questions
Can Leap book appointments directly into Outlook Calendar?
Yes. With Outlook Calendar connected, Leap reads your live availability, offers callers real open times, and writes the confirmed appointment back to your Outlook Calendar during the call.
How do I connect Outlook Calendar to Leap?
In Leap's settings, choose Connect Calendar, select Outlook, and sign in with your Microsoft account. It takes one sign-in and no developer setup.
Does this work with Microsoft 365 business accounts?
Yes. You can connect a Microsoft 365 business calendar or a personal Outlook calendar that you have permission to manage.
Will Leap double-book my calendar?
No. Leap reads your Outlook Calendar and only offers times that are genuinely open, so it avoids conflicts with what is already scheduled.
Can I control which times Leap is allowed to book?
Yes. You set bookable hours, buffer times between appointments, and which appointment types Leap is allowed to schedule. Leap only offers times inside those rules.
What happens if I disconnect Outlook Calendar?
Leap falls back to capturing booking requests as texts when no calendar is connected. You can reconnect at any time from settings.
Does the appointment include the caller's details?
Yes. The calendar event carries the caller's name and reason for the visit. The full call is also saved with a recording, transcript, and summary.
Is the Outlook Calendar integration an extra charge?
No. Calendar booking is included in the $149-a-month founding rate, which covers the first 100 calls answered.
Can I use Outlook Calendar instead of Google Calendar, or do I need both?
Either works. You connect whichever calendar you actually book into. If your business runs on Microsoft, connect Outlook. If you run on Google, connect Google Calendar.
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