AI receptionist for personal injury lawyers
An AI receptionist built for personal injury law firms.
Injured people call after the accident, often at night or on a weekend, and often call several firms. Leap takes the intake facts your team screens on and gets the strong cases to an attorney quickly.
Leap is an AI phone receptionist for personal injury firms. It answers accident intake calls from the facts you approve, records the incident date, place, and type, injuries and treatment as the caller describes them, police report, insurance contact, and whether another lawyer is involved, and texts your intake team. It does not evaluate cases.
Incident date. Leap records when and where the incident happened on each intake, so your team can check filing deadlines first.
Urgent flag. Leap can text your intake lead mid-call and mark it urgent, for a recent crash or a caller an adjuster is pressing.
No case evaluation. Leap takes the facts in the caller's words and leaves case value and merit to your attorneys.
Spanish. You can turn on Spanish, or up to two languages alongside English, for injured callers who prefer them.
What calls does a personal injury firm get?
PI intake is a race. The caller is hurt, worried about money, and may already be hearing from an insurance adjuster.
Car and truck crashes
Leap records the date, location, the other driver's insurer if known, whether police came, and injuries as the caller describes them.
Slip and fall, dog bites, workplace injuries
Leap records where it happened, who owns the property, and whether it was reported.
"Do I have a case?"
Leap explains your free-consultation policy if you approve one and takes the intake for an attorney to evaluate.
Existing clients
Settlement status, medical bills, documents. Leap takes a message for the case manager.
Referrals from other lawyers
Leap takes the referring lawyer's name and marks the call for the attorney.
What Leap collects on a PI intake
Incident date and place, type, a short description, injuries and treatment in the caller's words, whether a police or incident report exists, the insurers involved, whether the caller has spoken with an adjuster, and whether they already have a lawyer. Filing deadlines differ by state and claim type, so the incident date sits near the top of each summary.
Leap does not diagnose or comment on injuries. It writes down what the caller says.
A sample PI call
With the default greeting, a caller hears: "Good evening. This is Sophie from Reyes Injury Law. How can I help?"
From your approved facts Leap can answer "Do you charge anything up front?", "Do you handle motorcycle accidents?", and "Do you have an office near me?". Whether a caller has a case is for an attorney, and Leap says so.
Which PI calls go to a person?
A crash in the last few days, a caller an adjuster is pressing to sign something, and referrals from other lawyers. Leap texts your intake lead mid-call, marked urgent. You can turn on live transfer during your listed open hours; it tries once, then takes a callback. A caller describing a medical emergency hears "Call emergency services now."
When PI calls come in
Accident calls arrive at night and on weekends, after a hospital visit, or the Monday after. Forward every call after close and on weekends, and use Ring me first during intake hours. Leap does not switch on a timer; use your phone system's schedule or dial the code.
How it works
- 01
Paste your firm website.
Leap reads your case types, offices, and fee policy.
- 02
Check the cards.
Confirm the cases you take and decline, and add your intake questions.
- 03
Forward your intake line.
Forward every call after hours and on weekends.
Frequently asked questions
What does Leap ask an accident victim?
When and where it happened, what type of incident, injuries and treatment in their words, whether police came, the insurers involved, whether an adjuster has called, and whether they already have a lawyer.
Does Leap decide whether someone has a case?
No. It records the facts and your attorneys evaluate. Leap tells callers that someone from the firm will review it.
How fast does a strong lead reach us?
Leap can text your intake lead during the call, marked urgent. After the call, a summary goes by text or email to whoever your routing rules name.
What if the caller is already represented?
Leap asks, records the answer, and your team decides how to follow up.
Can Leap book a consultation?
With Google Calendar connected, it can book open slots. Without it, Leap takes a request your team confirms.
Can injured callers speak Spanish?
You can turn on Spanish, or up to two languages alongside English. The summary notes the caller's language.
Can existing clients get settlement updates?
No. Leap takes a message for the case manager.
Can we sort intakes by case type?
Yes. Add AI columns such as "Case type" or "Incident date" and sort the inbox by them.
Keep exploring
Give personal injury law firms a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.