AI receptionist for law firms
An AI receptionist built for law firms.
A prospective client who reaches voicemail often calls the next firm. Leap takes the intake details your team needs, answers from approved firm information, and leaves legal questions to your attorneys.
Leap is an AI phone receptionist for law firms. It answers new-matter, consultation, and client calls from the facts you approve, records the practice area, a short description, the other party's name for your conflict check, and any deadline, and sends your intake team a summary. It does not give legal advice.
Conflict-check ready. Leap asks for the other party's name on new matters, so your team can run a conflict check before calling back.
No legal advice. Leap answers only from firm information you approve, and takes a message for any question about the caller's case.
Your rules. Write plain-English routing rules, such as family law calls to one attorney and estate calls to another.
Roles. Owner, Admin, and Viewer roles control who at the firm sees call recordings and transcripts.
What calls does a law firm get?
Law firm calls split into prospective clients, current clients, and everyone else: courts, opposing counsel, vendors. Each group needs different handling.
New matters
Leap asks the practice area, a short description in the caller's words, the other party's name, any court date or deadline, and how they found the firm.
Consultation requests
Leap explains your consultation policy and fee if you approve one, and takes the request for your team to confirm.
Current clients
Case status, documents, billing. Leap has no access to your case management system, so it takes a message for the responsible person.
Courts and opposing counsel
Leap takes the name, matter, and callback and marks it for the attorney.
What Leap collects on a new matter
Name, callback number, email, practice area, a short description, the other party's name, any upcoming deadline or hearing, and the referral source. You can add AI columns such as "Practice area" and "Deadline" so intake can sort the inbox by urgency.
Keep in mind that a caller may share details before the firm has decided to take the matter. Recordings and transcripts sit in your inbox, and Owner, Admin, and Viewer roles control who can open them.
A sample law firm call
With the classic greeting, a caller hears: "Hi, thanks for calling Carter and Lane. This is Sophie. How can I help?" You can turn on "Mention AI in opening" so callers hear that they are talking with an AI receptionist.
From your approved facts Leap can answer "Do you handle custody cases?", "Do you charge for a first consultation?", and "Where do I park?". Questions about the caller's own case become messages for an attorney.
Which law firm calls go to a person?
Anything with a hearing or deadline in the next few days, current clients in distress, and calls from courts. Leap can text your team mid-call marked urgent. You can turn on live transfer to intake or an attorney during your listed open hours; the person hears who is calling and why before pressing 1, and if nobody answers Leap takes a callback.
When law firm calls come in
Many prospective clients call after work, at lunch, and on weekends, and some practice areas, such as criminal defense, get calls at night. Forward every call after close, and use Ring me first during the day so your receptionist answers first. Leap does not switch on a timer; use your phone system's schedule or dial the code.
How it works
- 01
Paste your firm website.
Leap reads your practice areas, attorneys, office hours, and consultation policy.
- 02
Check the cards.
Confirm the practice areas you take, matters you decline, and the intake questions you want asked.
- 03
Forward your intake line.
Forward every call after hours, or Ring me first during the day.
Frequently asked questions
Does Leap give legal advice?
No. It answers only from firm information you approve, such as practice areas and consultation policy. Questions about a caller's own situation become messages for an attorney.
What intake details does Leap collect?
Name, contact details, practice area, a short description, the other party's name, any deadline, and the referral source. You can add your own questions.
Can Leap tell callers which cases we don't take?
Yes, from the list you approve, and it can give the referral you approve, such as a bar referral service.
Can Leap book consultations?
With Google Calendar connected it can book open consultation slots. Without it, Leap takes a request your team confirms. It does not move or cancel existing appointments.
Can current clients get case updates from Leap?
No. Leap has no access to case management software, so it takes the message for the responsible attorney or paralegal.
Can different practice areas go to different people?
Yes. Write routing rules in plain English, for example "immigration calls go to Ana by text", and each call summary goes to the right person.
Who at the firm can hear the recordings?
People you add with Owner, Admin, or Viewer roles. Each role controls what they can see and change.
Will callers know they're talking to an AI?
You choose. Turn on "Mention AI in opening" and the greeting says so. You can also edit the greeting.
Can Leap take calls in Spanish?
You can turn on Spanish, or up to two languages alongside English. The summary notes the caller's language.
Keep exploring
Give law firms a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.