AI receptionist for veterinarians
An AI receptionist built for veterinary practices.
Leap answers every call to your clinic, handles sick-pet triage guidance, appointment requests, and prescription refill calls while your team is in exam rooms with patients. It learns your practice from your website and goes live in five minutes.
Leap is an AI phone receptionist for veterinary practices. It handles sick-pet triage, appointment booking, prescription refill requests, and post-surgery follow-up calls in a natural voice, captures what your team needs to act on, and texts back anyone who calls while you are in an exam room. Setup takes about five minutes.
5 min. Leap goes live in about five minutes: paste your clinic website, review what it learned, and forward your number.
24/7. Leap handles after-hours calls from owners with sick pets, giving your triage guidance and routing genuine emergencies to your on-call vet.
2+ calls. Leap handles two or more calls at once so no pet owner hits a busy signal while your team is in an exam room.
94%. Leap handles routine veterinary clinic calls on its own and escalates to a human only when the situation genuinely needs one.
Leap, across live customer calls
Every call. Every call leaves a recording, transcript, and summary so your team knows the pet's situation and what to do before they even pick up the phone.
$149/mo. A Leap receptionist for your veterinary practice costs a fraction of a live after-hours answering service, with no per-call fees.
Why veterinary clinics miss calls that cannot wait
A veterinarian in an exam room cannot answer the phone. Your technicians are drawing blood or restraining a patient. The front desk is checking out the previous client. Meanwhile a pet owner calls because their dog has been vomiting since last night, and they need to know if this is a wait-and-see situation or an ER trip. Voicemail does not help them decide.
Prescription refill calls are a second constant drain. A pet owner calling to refill a flea medication or an ongoing prescription ties up your phone line and pulls staff away from the exam room flow. Leap handles those calls, captures the request, and queues it for your team to approve, so the line stays clear for urgent situations.
Sick-pet triage calls
Leap gives your standard triage guidance for common urgent symptoms and routes the call to your on-call vet for situations that need immediate attention.
Appointment requests
Leap captures the pet's name, species, the owner's concern, and the preferred appointment time, then texts your front desk to confirm the slot.
Prescription refill requests
Leap captures the pet's name, medication, and owner contact information, then queues the request for your team to approve and fill.
Post-surgery follow-up calls
Leap answers your standard post-op care guidance from your knowledge base and flags calls with concerning symptoms for your vet to call back first.
What does Leap do during a veterinary clinic call?
Leap answers in your clinic's name in a natural voice with no menus and no hold music. Pet owners speak normally, Leap responds from your knowledge base built from your website, captures what your team needs to act on, and texts back callers who hung up before your staff could reach them.
Every call ends with a recording, a full transcript, and a prioritized summary. Urgent situations are flagged at the top of your inbox. Routine requests are queued clearly, so your team handles the sickest patients first.
Keep your clinic number and control your triage rules
You keep your existing practice phone number. Calls forward to Leap on your rules: every call, after hours only, or only when your line is busy. Your on-call vet's transfer number is set in your dashboard and changes in one tap.
You define what counts as a genuine emergency for your practice. Leap follows your rules, not a generic protocol. Routine calls are handled and summarized. Urgent calls reach the right human fast.
How it works
- 01
Paste your clinic website.
Leap reads your site and Google listing and builds a knowledge base of your species coverage, services, hours, and triage guidelines.
- 02
Review what it learned.
Add your prescription refill process, set your on-call transfer number, and adjust any triage guidance in one tap.
- 03
Forward your number and go live.
Keep your current number. The next call gets answered in your clinic's name, handled, and summarized in your inbox.
Frequently asked questions
Can Leap handle after-hours emergency calls for sick pets?
Yes. You set the triage rules. Leap gives your standard guidance for common urgent symptoms and transfers or pages your on-call vet for situations that need immediate attention. Routine after-hours calls never trigger a page.
Will Leap replace my front desk?
No. Leap covers the calls your team cannot reach while in exam rooms or at checkout. Your staff handles the patients in front of them while Leap ensures no pet owner goes unanswered.
Can Leap handle prescription refill requests?
Yes. Leap captures the pet's name, the medication, the owner's contact information, and any relevant notes, then queues the request in your inbox for your team to approve and fill.
Does Leap know what species and services my practice covers?
Leap builds its knowledge base from your website, including your species coverage, services, and any specialty care you offer. You can correct or extend it in one tap.
Can I run Leap only after hours?
Yes. Set Leap to answer every call, after hours only, or only on overflow when your line is busy. Configure the schedule per day and adjust it anytime.
Will my clinic keep its existing phone number?
Yes. Your number stays yours. Calls forward to Leap on your rules and are never ported, so pet owners who have your number keep reaching you.
How long does setup take?
About five minutes. Paste your website URL, review the knowledge base Leap built, set your on-call transfer number, and forward your practice number.
What does my team see after each call?
Every call leaves a recording, a full transcript, and a summary flagged by urgency. Urgent sick-pet calls appear at the top of your inbox so your team can call back the cases that cannot wait.
How much does an AI receptionist for a veterinary practice cost?
Leap's founding rate is $149 a month and includes the first 100 calls, then $0.99 per call after that. No setup fee and no contract.
Does it sound robotic to pet owners?
No. Leap uses a natural voice that answers in one ring with no phone trees and no hold music. Pet owners speak normally and Leap responds in your clinic's name.
What happens when Leap does not know an answer?
It tells the caller honestly, takes their name and number, and logs the question. Answer it once and Leap knows it for every future caller.
Keep exploring
Give veterinarians a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.