AI receptionist for veterinarians
An AI receptionist built for veterinary practices.
Vet front desks juggle check-ins, payments and a ringing phone. Leap takes visit and refill requests with the pet's details, answers routine questions from your approved facts, and gives urgent callers the emergency clinic you name.
Leap is an AI phone receptionist for veterinary practices. It answers forwarded calls in your clinic's name, takes visit, refill and records requests with the pet's name, species and age, answers questions about hours, vaccines and boarding from facts you approve, and gives callers with an urgent pet problem the emergency clinic or poison line you choose.
Pet details. Leap takes the owner's name, the pet's name, species, breed and age, and the reason for the call on each answered request.
Your emergency line. Leap gives urgent callers the emergency clinic or poison line your practice approves and marks the call urgent for your team.
Vets decide. Symptom questions go straight to your veterinary team as messages or urgent flags, so the people who can judge a sick pet make the call.
Request, not a guess. Leap takes appointment and refill requests for your team to confirm, unless your clinic connects Google Calendar for bookings.
Text + email. Each answered call reaches the people you choose by text, email or both, with the pet and the request summarized.
What calls does a vet clinic get?
Vet calls range from routine to frightening. Owners call to book a wellness visit or vaccines, request a refill of flea, heartworm or long-term medication, ask for records for boarding or grooming, and ask about prices for spay and neuter or dental cleanings. Some calls are about a pet that ate something it shouldn't have.
For poisoning calls, many clinics point owners to the ASPCA Animal Poison Control Center, which answers at (888) 426-4435 '24 hours a day, 365 days a year,' and notes that 'a consultation fee may apply' (aspca.org). You can add that line, or your local emergency hospital, to Leap's approved facts.
Sick-pet visits
Vomiting, limping or not eating. Leap takes the details and flags it; your team decides how soon.
Wellness and vaccines
Annual exams, puppy and kitten series, and rabies certificates.
Refills and records
Medication refill requests and vaccine records for boarding, daycare and groomers.
Pricing and services
Spay and neuter, dental cleanings, boarding and new-client exam fees, if you approve the numbers.
What should Leap collect on a vet call?
Leap asks for the owner's name and callback number, the pet's name, species, breed and age, whether they're a current client, and the reason for the call in the owner's words. For a refill, it takes the medication name and the pharmacy or pickup preference.
You can add custom inbox columns, such as species or refill medication, so your team can sort the morning's requests at a glance.
What does a vet call sound like?
A typical opening: 'Good evening. This is Sophie from Oak Street Animal Hospital. How can I help?'
Sample questions it answers from your approved facts: 'Are you taking new patients?', 'How much is a new-client exam?', 'Do you board cats over the holidays?' When an owner asks whether a symptom is serious, Leap doesn't answer. It gives your approved emergency guidance and flags the call.
Which vet calls go to a person?
Any sick or injured pet, toxin exposure, end-of-life and euthanasia calls, and billing disputes go to your team. Grieving owners deserve a person; you can route those calls to a named staff member by text.
If you turn on live transfer, Leap can transfer urgent calls during open hours. After hours it gives the emergency clinic or poison line you approved and marks the call urgent.
When do vet calls peak?
Mornings are heavy with sick-pet calls from overnight, and Mondays carry the weekend backlog. Holidays bring calls about chocolate, bones and table food, and summer brings flea, tick and heartworm refills.
Forward all calls, or use ring-first so your desk answers and Leap takes the overflow during check-in rushes. After-hours-only forwarding is set with your carrier or phone system.
How it works
- 01
Paste your clinic website.
Leap drafts answers about services, hours, new-client exams and boarding.
- 02
Name your emergency line.
Add the emergency hospital or poison line Leap gives urgent callers.
- 03
Forward your number.
Keep your number. Each answered call arrives with the pet's details and a summary.
Frequently asked questions
What does Leap tell an owner whose dog ate chocolate after hours?
It gives the emergency hospital or poison control line you approved, takes the pet's details, and marks the call urgent. It does not judge how serious the exposure is.
Can Leap take prescription refill requests?
Yes. It takes the pet's name, the medication and the pickup or pharmacy preference, then sends the request to your team to approve.
Can Leap book vaccine appointments?
With Google Calendar connected, Leap can book open times. Most clinics use veterinary practice software, which Leap does not connect to, so it takes a request your team confirms.
Can owners move an existing appointment through Leap?
Leap takes the details of the change for your front desk. It doesn't move appointments itself.
Will Leap tell owners what's wrong with their pet?
No. Leap does not diagnose or triage. It collects the symptoms in the owner's words and sends them to your team.
How does Leap handle euthanasia and end-of-life calls?
It takes the owner's details gently and routes the call to the staff member you choose. With live transfer on, it can transfer during open hours.
Does Leap know our boarding and grooming rules?
It knows what you approve, such as required vaccines, drop-off times and prices. If a rule isn't written down, it takes a message.
Can Leap send records requests to the right person?
Yes. A routing rule can send records requests to your front desk lead and sick-pet calls to the medical team.
How does a vet clinic forward calls to Leap overnight?
Forward all calls with your carrier's dial code when you close, or set time-based forwarding in your phone system. Leap's setup shows the code for your carrier.
What does Leap cost for a veterinary clinic?
$149 a month, first 100 calls included, then $0.99 a call. Setup is free, and billing starts when Leap answers real calls. There is no contract.
Keep exploring
Give veterinarians a front desk that never misses.
Paste your website. Leap builds your receptionist from your hours, services, and policies while you watch. Live in five minutes for $149/month.