Changelog

What's new in Leap.

Every improvement to the Leap AI receptionist, the dashboard and Leap websites, as it ships. Newest first.

  1. Receptionist

    A desk-calendar page with one day lifted at the corner, beside a small clock showing nine o'clock.

    Appointment times, said the way you'd say them

    When the receptionist offers or confirms a slot it now says “Tuesday, June 16th at 9 AM”, never “Tuesday 6/16” — so a date can't be misread mid-sentence.

    • Offered slots, held slots and existing appointments all share the same spoken form.
    • The “Next open” preview in Instant booking settings reads the same way.

  2. Receptionist

    An open envelope with a letter half out and a row of small blank tiles in front of it.

    Email addresses, spelled out and read back right

    A caller who leaves an email now hears it read back word by word, in the casing they gave, and that exact spelling is what reaches your summary.

    • Addresses spoken with pauses or unusual spellings are read back cleanly.
    • The same spelling lands in the call summary and in any text or email we send you.

  3. Dashboard

    A small stack of ledger cards beside a tiny storefront, with a low sun arc behind them.

    The Daily report: every business day, close to close

    Reports now opens with one row per business day — calls, unhandled, website chats — measured from one closing time to the next, in your own timezone.

    • Monday carries the weekend and a holiday folds into the next open day, the way your office actually runs.
    • Unhandled is frozen at close: a past day shows what was still waiting when you locked up, and stays put after you catch up.
    • Columns sort. Two or more locations get a roll-up with a row per location and an All locations total.
    • If you get the daily text, the card arrives the same business day, right after close.

  4. Dashboard

    Three keys of graduated size hanging on three hooks, the largest in orange.

    Owner, Admin and Viewer

    Every business now has one Owner above its Admins. Owners alone add or remove Admins, and can hand the business to someone else.

    • Admins keep running everything else — the receptionist, the Knowledge Base, notifications — but can't remove each other.
    • Viewers now see Analytics and can read the Knowledge Base without changing it.
    • One person can hold an email and a phone number on the same account, so their sign-in and their summaries travel together.

  5. Dashboard

    A rotary telephone on a small round stage under a spotlight, with a clipboard leaning beside it.

    Simulate calls against your Owner Instructions

    Under Owner Instructions you can now run a simulated caller for every case your instructions cover, hear how the receptionist handles each one, and see it graded.

    • Each simulation runs against a stand-in for your office: your hours, your calendar, the time of day.
    • A rule the receptionist got wrong shows up here before a real caller finds it.

  6. Dashboard

    Five smooth pebbles stacked large to small, the top one orange.

    Priority: a 1-to-5 score on every call

    Add Priority from the + menu in the Inbox and every call is scored 1 (urgent) to 5, against a rubric written for your kind of business that you can edit.

    • Sort and filter by it to call the right people back first after a busy morning.
    • Like every AI column, the score sits in the call sheet and can be overridden by hand.
    • An hourly pass refills any AI column a busy hour left blank.

  7. Dashboard

    A wooden signpost with three blank arrow boards pointing different ways, one in orange.

    Notifications go where your words send them

    In Team & notifications, how you phrase a rule picks the channel: “text Maria about emergencies” texts her, “email the front desk after every call” emails them.

    • An every-call rule covers its channel on its own; Leap no longer asks for a separate fallback on top of it.
    • Nothing is sent on a channel a rule didn't name.

  8. Dashboard

    A paper inbox tray holding a few sheets, one pale yellow sheet lifted above the rest.

    The Inbox says what's still waiting

    The Activity header now shows your unhandled backlog and how much of it piled up since the office closed, and unhandled rows wear an unmistakable yellow.

    • “Handled?” became “Done”. Tick a call and the sheet closes on its own once you've dealt with it.
    • Call sheets have a cleaner top bar: close on the left, actions on the right.
    • Phone numbers fit their column, and widening a column pushes the table instead of squeezing your summaries.

  9. Dashboard

    Three tiny storefronts in a row with a rolled paper report tied in orange ribbon in front.

    One report across every location

    Analytics now has a single location picker: look at one office, or all of them rolled into one report, from the dashboard or from inside a business.

    • Verifying your phone or email at one location covers your other locations for 30 days — no more codes at every office.
    • The daily owner card lists up to ten locations.

  10. Websites

    A small laptop-shaped tile with one rounded orange speech bubble rising from it.

    Website chat, answered and counted

    Questions visitors ask the assistant on your Leap website now show up in your numbers: the Activity strip, the Analytics tab and the daily owner card.

    • The search bar at the top of the site sends the first question straight into the chat.
    • Rolling out to Leap-hosted websites now.

  11. Dashboard

    A small paper flag planted on a plain card, with a magnifying glass resting beside it.

    Report an issue from wherever you are

    A Report an issue button on every workspace screen captures the page you're on and what just happened, so you tell us in one line and we can see the rest.

    • Paste or drop a screenshot if it helps. It reaches us straight away.